I enable "do not disturb" on my Fios Digital Voice phone line and I then can add up to 12 phone numbers that will be "unblocked" which means they can get around "do not disturb" and ring my phone.
I do this to keep telemarketers from being able to bother me. Caller ID is no good for that purpose because it still allows telemarketers to ring my phone, interrupt me, and make me run to the caller ID to see who is calling.
In effect, I am creating a "whitelist" and only phones whose numbers are on that whitelist are able to disturb me by ringing my Verizon Digital Voice phone.
The problem is that I am only allowed to enter up to 12 phone numbers on the "unblocked" list.
Please increase that maximum from 12 to a much higher number. 100 would be more like it and more than that would be even better.
The way New Ideas currently work, it is very easy for someone to agree. Just click the thumbs up button. But if a user thinks a suggestion is a bad idea the only way to express it is to write a contrary post. And then hope the negative posts are taken into account.
This one sided methodology tilts the scale towards user support, and does not necessarily reflect the true view of forum members. In fact it could easily imply support when the majority of users do not agree with the suggestion. Allowing both sides the same ease of expressing their support or disagreement would be more fair.
The "Do Not Disturb" feature is just not flexible enough. I really like the "No Solitation" feature offered by some, which gives solicitators a clear message to hang up, but allows other callers to press "1" to go ahead and ring through. With "Do Not Disturb", the only options are to send ALL calls to Voicemail or to play the "Not accepting calls" message for everyone not on the call list. I want to be able to receive voicemail from anyone NOT on my call list, and I can't do it.
Modifying Do Not Disturb would solve the problem. Make the call list able to be "On" or "Off". Then allow either "Not accepting calls" message or Voicemail to be activated. This way you have 4 options: 1) Send ALL calls to Voicemail. 2) Send ALL calls the "Not accepting calls" message. 3) Allow call list to ring through and go to voicemail if not answered 4) Allow call list to ring through and play the "Not accepting calls" message if not answered. I STILL want to be able to receive voicemail from someone not on my call list, and there's no way to do that right now.
Sometimes (too often) a user will ask for help, but key information in providing that help is missing. The result is a back and forth as other users try to obtain the information needed to provide a good answer. If the "Enter New Message" screen included specific lines for key information better and quicker answers could be provided.
Why not add something like the folling to the original post block?
I would like to see FiOS TV drop the SD version of any stations that are available in HD. It is a waste of coax bandwidth to have both SD and HD versions of the same station. As for customers that still have SD displays, in my experience I have not had issues viewing the HD channels on an SD display.
Provide a means of blocking calls based on caller ID and community votes.
For example, suppose I get a call from one of the lower-your-credit-card-interest-rate scams. I should be able to flag that call after hanging up.
Flagging could be done in one of two ways:
1. For those who get e-mail notification of caller ID, provide a link in the message for "Report this call as fraud or scam."
2. Provide a "star code" (e.g. *61, *92, etc.) to flag the last call as fraud/scam.
After enough users flag that number, calls from that number should be blocked for anyone who has enabled community-based blocking. The fraud/scam caller should be dumped to a voice message that informs them that the Verizon subscriber has elected to block calls based on community feedback.
Provide a means of requesting removal whereby the caller has to provide actual identifiation, contact information, etc. That way, only legitimate callers, such as political campaigns, would request removal.
Details about how many votes, the time frame for the votes, how long the number stays on the phone-spam list, how to weight votes (e.g. Bob Smith, who continually flags numbers no one else does), etc. can be adjusted.
If you provided this feature, you would find a lot of very happy customers and probable no small amount of new business.
I have FIOS' TV/Internet/Phone Packageand switched over from Comcast recently. I am discovering the many features FIOS offers through their plan. I find that some of the most interesting and most useful features are the ones that take advantage of collaboration between your phone and internet accounts, TV and Internet, and TV and Phone.
A few things that Comcast offered that I really liked that it seems Verizon should offer as well:
Digital Voice Mail Feature - While FIOS' Digital Voice offers some neat features like simultaneus ringing and listening to your v-mail from anywhere in the world by signing into your account, their was one feature I truly enjoyed with Comcast that FIOS does not seem to support. I used to have my young nephew call and leave messages (because kids just say the Darnest things or whatever Bill Cosby used to say). On Comcast, I could save these messages as digital WAV files in an instant, saving the message digitally for archiving into the future. Why not on FIOS? It will playback the messages after a few java applets get through, but no easy way to save. Your COMPETING with Xfinity, why not add this simple feature?
Text Messaging Using your Digital Voice Home #- Again with Comcast offering the ability to send and receive txt messages for a given period of time when you have this function/window active on your computer (Once the window is closed, I didn't see anyway to continue receiving any txts to your home#, although features could be set up to control this feature). This was useful because sometimes you don't want someone to have your cell# and be able to bother you with return txts in the future. Its a great tool for one-time txting where you just don't want to talk to this person via txting in the future! Why can I find no such functionality on FIOS?
I'm sure their are a list of features that FIOS DV offers that Xfinity does not, but I find little use for those features, as does the average consumer I would guess. So why not put some effort forth to make these features that Xfinity already offers available. They have a wide appeal and with FIOS' already existing advantages in pricing and Internet speeds, why allow the competition to have these abilities that may make the difference for some consumers when deciding on which service to choose?
byprisaz08-01-201008:13 AM - edited 08-30-201002:29 PM
Having more storage would be great, but conflicting record times and recording two while watching a third would be good. Provide a good DVR with more than two tuners, and an option for existing customers to upgrade to this DVR. I would pay $20 a moth for this but not the existing HM-DVR.
Ability to have ALL CALLS go directly to voicemail without ringing the phone at all (not even the annoying 1/2 ring that disturbs your nap!). But even more importantly, have the ability to enter up to 10 priority call numbers which WILL go through and actually ring unfiltered. This would eliminate 99.9% of telemarketing annoyance as how many of them EVER have the nerve to leave you a voicemail! I really only want to get up from dinner or favorite TV shows to answer calls from those I really care about. Everyone else can leave me a voicemail or leave me alone!!
byarmond_in_nj06-11-201306:21 AM - edited 06-11-201306:22 AM
These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users. However the response follow-up procedures may benefit from a little tweaking.
If my guess is correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums. I further assume the default settings for new accounts are all messaging and notifications set to "off" when the forum account is established.
Since new users are unlikely to maintain a "watch" on the forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period. This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.
I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default. It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums. I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant
I would really like to be able to order VOD to view on my TiVo with cable card. The Tivo is internet connected and it should be able to request the VOD via internet and have the content delivered either over internet or via the cable card.
Alternatively, I could live with ordering the content via my PC for display on my tivo.
The digital voicemail is not up to Verizon standards -
it is a slow login every time I want to check voicemail
message playback is clunky, slow and unreliable
Too many Java updates, and tries to install Ask.com tolbar every time.
CallWave had a way better call/message interface - no Java, logged you in when you turned on your computer. Scroll through new messages on top, numbers below (eRollodex) - pops up onScreen when when a message is left - not clunky and unreliable.
I love my FiOs service - but you need to do better here
I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .