Why not eliminate the separate forum password?  If a user is logged into Verizon.com they should be able to access the forum without the need for a second login. The dual login wouldn't be less of a nuisance if you actually stayed logged in for two weeks.  But that hasn't occurred for me since I've been a Verizon customer.  And making it esier to access might even increase the usage.

Provide a means of blocking calls based on caller ID and community votes.  

For example, suppose I get a call from one of the lower-your-credit-card-interest-rate scams.  I should be able to flag that call after hanging up.  

Flagging could be done in one of two ways:

1.  For those who get e-mail notification of caller ID, provide a link in the message for "Report this call as fraud or scam."

2.  Provide a "star code" (e.g. *61, *92, etc.) to flag the last call as fraud/scam.

After enough users flag that number, calls from that number should be blocked for anyone who has enabled community-based blocking.  The fraud/scam caller should be dumped to a voice message that informs them that the Verizon subscriber has elected to block calls based on community feedback.  

Provide a means of requesting removal whereby the caller has to provide actual identifiation, contact information, etc.  That way, only legitimate callers, such as political campaigns, would request removal.

Details about how many votes, the time frame for the votes, how long the number stays on the phone-spam list, how to weight votes (e.g. Bob Smith, who continually flags numbers no one else does), etc. can be adjusted.

If you provided this feature, you would find a lot of very happy customers and probable no small amount of new business.

Seems that there is a very easy and efficient way to block robo calls.

 Simply ask the caller to "Select 8" from the dial pad

A robo caller cannot do this -- thus NO robo calls get thru

This plan is in use in Ohio by Cinci Bell

   (User must select use of this)

The digital voicemail is not up to Verizon standards -

• it is a slow login every time I want to check voicemail
• message playback is clunky, slow and unreliable

Too many Java updates, and tries to install Ask.com tolbar every time.

CallWave had a way better call/message interface - no Java, logged you in when you turned on your computer. Scroll through new messages on top, numbers below (eRollodex) - pops up onScreen when when a message is left - not clunky and unreliable.

I love my FiOs service - but you need to do better here

I know Verizon has long been good at engineering -- I am very happy with most of engineer products from Verizon so far, except some of them. 

I wish I could, not far from today, I could download a SoftPhone software from Verizon website, or from my account, install my PC and iPhone, so that I can use my address book either in my PC or iPhone or even on Verizon account, to call anybody in the world. Today, I can do this only from the following combination: 1) my verizon home phone, 2) Google voice, 3) my iTalkBB phone 4) my iPhone softphone apps from a) Google voice, b) iTalkBB, c) Skype --- I believe verizon has the capability in doing those all!!!

The benefit I may be able to gain is to use only one phone number to dial out so my friends or customers will not need to think about dialing or texting me which numbers.

I can share with you that right now,  I don't give out my verizon phone number since the Verizon function is not rich enough  even though it has the great calling features today, such as "Simultenious Ring", "Forwarding" and" and "Follow Me".  I am using Google Voice virtual phone number to forward back to my Verizon home/Soho phone number to do it, this way, Google Voice has all of the "Simultenious Ring", "Forwarding" but not "Follow Me" function, but much more, such as text message, phone logs, especially SoftPhone on my PC, iPad and iPhone, no matter where I am, at home, in office or in a hotel in anywhere in the United States or out side the country, people on see my Google phone number, or only need to remember my google phone number. I hope Verizon can get into this tech world and do better than Google Voice. 

See -- here I can only use my Verizon phone when I am physically at home, not I don't want to give this number out in case other people call me that I am not able to answer.

Thank yuo very much and hope you success!!!

{edited for privacy}

The local Verizon number we dial from our business to get our voice mail messages has been down all day and we cannot retrieve our messages.  COMCAST has a feature that allows users to view and review their VM messages from their online account so you don't have to always dial in and listen to them.  This would help if you cannot reach the Verizon voice mail access number for any reason or if the system is not working, like today.

Dear Verizon Customer Service,

When I receive a voice mail on my Fios digital phone service, I would like to receive an email that not only includes an audio file of the voice mail, but also a transcription of the voice mail so that I can read it. Vonage has been doing this for years and it us a huge time saver. 

Thank you. 

I would like to see FiOS TV drop the SD version of any stations that are available in HD. It is a waste of coax bandwidth to have both SD and HD versions of the same station. As for customers that still have SD displays, in my experience I have not had issues viewing the HD channels on an SD display.

One can access their respective phone's call log but it is only able to provide 30 days of logged phone events.

I suggest that one should be able to export the Call Logs to a Comma Seperated Value (CSV) or Microsoft XLS formatted file.

Verizon listened, but only followed through half way. You can now name codes (pins), but when the email notification comes in, it is stilled labeled Pin 1, Pin 2, Pin 3 was accessed. Unless you can remember who you assigned the poins to makes it half done. Thanks for listening. - DB

I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of  phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .  

On MyVerizon, I can add phone numbers to my Phone Book for streamlining viewing of call history.  If I tag a name or phone number to an entry in the phone book, it would be great if that name could be what Caller ID also uses when displaying the call on my TV screen and phone handsets when customers have both digital phone and cable services through FiOS.

Having more storage would be great, but conflicting record times and recording two while watching a third would be good. Provide a good DVR with more than two tuners, and an option for existing customers to upgrade to this DVR. I would pay $20 a moth for this but not the existing HM-DVR.