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With Time Warner Cable I used to upgrade my dvr every year so I can get a higher capacity one that records more. I used to also change my modem every time they made a smaller and thinner one. Verizon charges you $40 to upgrade your equipment! That really is unfair for customers. Cable companies don't charge you to swap out your equipment. If Verizon wants to be competitive then they also shouldn't charge. People are renting the equipment so they should be able to change it whenever they want. If Verizon is claiming they're better than cable then why aren't they acting like it?


Website could use a total overhaul

Status: New Idea
by SimpleIsBetter on ‎11-02-2011 06:12 PM

The one thing that Steve Jobs taught the world is that simple human interfaces are better.


Why do people set Google to be their home page?  It is SIMPLE and loads quickly.


The verizon website is NOT simple.  It is cluttered and littered and very inefficient.


I loose patience with it every time I try to do anything.


I have to visually search very hard to find anything on any page.  Nothing is obvious.

Then I have to click and click and click to get to the information I desire.


For example, when I go to look at my cell phone calls, it gives me this little tiny window that I have to scroll around.

But that's only one of 15 or so windows.  I have to click and click and click to get to the one I want.

Very cute.  Very inefficient.  I would like one very long listing.  My browser gives me a way to scroll.

Why does Verizon have to put a scrolling window inside a scrolling browser?

Maybe someone is trying way to hard to earn their paycheck.

And then it times out and resets.  Very secure.  So secure it discourages normal users.






Keep Fox

Status: New Idea
by tdroller on ‎12-13-2011 07:08 PM

I understand Fox is going to be dropped from the Fios line up.  It's one of my favorite channels, and I will be very upset if this happens.  I have to say I will be looking to change my provider if this goes ahead.  


Single website for all Online TV viewing

Status: New Idea
by mac122383 on ‎10-29-2011 10:58 PM

As it is right now, if I want to watch HBO content online, I have to go to and login with my verizon credentials. If I want to then watch a TBS show, I have to go to and login. Then if I want to watch cinemax, TNT, comedy central, etc., I have to go through the same process.  Having to visit multiple sites with repeated logins is annoying.


Verizon should create a site that acts as a TV portal where we can log in once and then access any available content from all participating networks.  Comcast already has this in place with their XFinity portal.  This would be appreciated, thanks.


FIOS TV Information Screen

Status: New Idea
by BJRJ on ‎10-07-2011 05:33 PM

Many of my friends are upset with the new FIOS Information format/screen We find the new information screen takes up about 40$ of the screen and is intrusive.  The screen is too bright and has a faded look.


Suggestion: Allow user adjustment of the information screen size and color contrast.


wi-fi connect for Mac

Status: New Idea
by maolsenspam on ‎10-18-2011 11:58 AM

Ok, it's not an entirely new idea since Verizon has been saying that they are working on making Verizon wi-fi available for the Mac for over 2 years.  In the May/June issue (of 2010!) of the Verizon Spotlight they even listed it as being here!  Now all they will ever say is that they are working on it.  Supposedly they have have been for 2 years... It doesn't take 2 years to provide that access to wi-fi. How many man-hours per year has Verizon devoted to this?  I would think that they have not been working on it at all, but rather have been using that statement as false advertising to keep us Mac users here.  The Mac user base is growing and isn't "insignificant" anymore.  It's only a matter of time before I and others will bail due to failed promises and head over to competition that takes Mac users serious.


So, this is the NEW idea I'm posting: Actually work on providing wi-fi access to Mac users rather than 2 years of promises.  At the very least, give us a ballpark date of when we can expect it.


3 or 4 stream DVR

Status: New Idea
by magnusfl on ‎10-09-2011 10:42 PM

It would be nice to be able to record 2 streams plus play out from the muti room dvr in two or three streams from the dvr

I love to see a complete package with out sports and an ultimate package with all of the above



Status: New Idea
by lindab1650 on ‎09-27-2011 04:23 PM

How about updating the dvrs/boxes so we can record and receive 1080P?  It's ridiculous that I have a 1080P tv and the best quality I can get with the FIOS dvrs/boxes is 1080i.  Before I switched to FIOS, I was able to view my programs in 1080P and I had my own Sharp dvr recording programs at 1080P.


Recording Series

Status: New Idea
by murfnbish on ‎09-26-2011 03:10 PM

When recording series, we used to be able to select "first run only." Now the only option is "first run and repeats." Please restore the option for "first run only." The option "no duplicates" doesn't cover it when you watch and delete a first run episode, because a repeat after that point will not show as a "duplicate" and will record. I know this can be done because many series I have recording still have the "first run only" option and it's still working.



prisaz scripts

Status: New Idea
by on ‎11-06-2011 01:05 PM

Get rid of scripts and Suggestions floater from your web pages. It destroys your performance and causes a big delay in your page loading.

When I became a FiOS customer many years ago it was possible to delete channels. Sadly, this feature was later removed, but it needs to be restored. I'm talking about a proper delete function whereby removing a channel would remove it from the OSG and everywhere else. The lame, confusing, and labor-intensive workaround with Favorites is not an acceptable substitute for a proper delete function. If you must (the keep the nervous happy), you can add a button somewhere that says "Restore all deleted channels."


I would very much like a TV viewing experience that I can configure to completely avoid interaction with all forms of sport, foreign languages, minority "lifestyles," real estate, home improvement, home shopping, "reality" shows, movie channels I don't subscribe to, and other programming curses. A proper delete function would permit this.


IMG 1.9 Guide Improvement

Status: New Idea
by drooplug on ‎09-30-2011 06:49 PM

When sycling through the guide, it should loop like the old one did.  For example: When you are scrolling down through the guide and hit the last channel then hit the down arrow again, the guide should go to the first channel in the list, not stop and require you to scroll up.

Dear Verizon,


Today I got an email saying that in November, Ultimate HD customers would automatically start receiving Cinemax for free.  Actually, when I ordered FiOS Ultimate HD last month, I was surprised to learn that the Encore Channels are not included with this package unless the customer subscribes to it by paying an extra fee.  This is a bummer.  I just switched from Comcast, and although I am glad I did, I was disappointed to learn that Verizon does not offer the Encore Channels (SD and HD) for free.  Commast does in their Digital Preferred package.  Here I'm got Verizon's top of the line TV package and I've got to pay extra for channels that should be offered with the Ultimate HD package.  I don't need, nor do I want Cinemax (a premium channel); I rather see you give us all the Encore Channels in a the Ultimate HD package just like Comcast does.





I would like to all OSes on your platform to get equal treatment.   All OSes should have access to in house app directed toward services you provide (dvr app).  You service a Variety of customer that have different taste.  Why should one customers get privileges over another that has mirroring services based on the OS they choose? I would also like to see your sale reps use the same energy to sale every OS, and Verizon give every OS a fair start out the gate.   There have been countless time when I went to a  Verizon store to check out a phone other than Android, and phone had either no internet service, was not charged, or was not on display.  That makes it hard for a customer to make informed decision.

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