Customers With Disabilities
Enter New Idea

I found out Verizon is able to access any information and setting in the FIOS router in my house even when all passwords and settings accessible to the user in that box have been changed. I found this this when I tried to pay my Verizon Bill (I have FIOS TV and Internet service) and found out displayed on my web page the SSID of my home Wi-Fi for which the broadcast has always been “disabled”. By clicking “unhide” it also displayed my home  Wi-Fi password on the same web page. I was confirmed the protocol used is CWMP which the user has no way to block  on the router.

It is similar to an owner renting a place and keeping a back door, or copies of all the keys (even of the safe inside the house) without telling the tenant, without allowing him to change any locks, and getting into the house to do some updates/modifications without the tenant’s authorization.

Verizon should at least provide an opt-out option preventing them to have access to our private networks and not to provide "what they call help" to customers against their will.

0 Votes

making it easier to view anything

Status: New Idea
by pspono on ‎11-23-2013 03:10 PM

I received an email sayng ElizabethS has sent you a message...well I could not find ENVELOPE ICON..nor could I find where to stop these emails just to see if I could..1 HOUR I spent and read from email and got nowhere...almost like the double talk I got from signing up saying "we are cheaper that cox"..was that a revelation when it was actually more. Why do you make it so difficult to do anything in this site..actually don't why I bother to complain because it is actually easier to change providers then to get an answer off Verizon...Why not make links go to private message instead of having to fish for it.


on demand only service

Status: New Idea
by ulises on ‎11-22-2013 09:47 PM

Heres a thought why dont you make a type of ON DEMAND only service include all new pay movies and preamium channels movies and series without subscribing to channels  and include every on demand available. You can call it On Demand preamium, which includes all on demand movies, all on demand new movies, all on demand preamium channels and any oher channels that offer on demand but without the regular or other cable channels just a strictly On Demand 

I love cooking shows, but the Food Network is godawful. There is superior programming on The Cooking Channel and PBS. It would be fantastic if I had access to those channels via the app. We have the channels through FiOS anyway.

Your German International channel,DW is in German.  It is also available in English.  Since it is desugbed for U.S. audiences we could understand it betteer if it was received in English.  Why don't you conctact DW and use the English version.


Be honest

Status: New Idea
by keyspan on ‎10-23-2013 03:54 PM

How about the idea of being honest in sales/marketing!  Don't sell one package, then move some prime channels into a more expensive package forcing people to upgrade their plan.  One buys a TV package because of the channels and shows in that package.  Bad practice, and certainly deceptive to then change that resulting in one having to upgrade to get the same shows they originally purchased.


I am really displeased about this and just might go back to Time Warner  Have been with them for 10 years and they never did that.  I got suckered into FIOs sales and marketing ploys.


Spell check

Status: New Idea
by Silver Contributor III on ‎10-23-2013 03:29 PM

Spell check should be modified so that when the original message is quoted it does not get checked along with the response.  Or at least provide an option to not check it. 


Frequently when quoting messages I see spelling errors.  But I do not believe it is appropriate to edit someone else's post.  Thus I do not need to see their errors, and consequently have to cycle through them to get to my own. 


Since I am in the elite group of people who use spell check, I hope this request gets approved.  Although it is possible that those I think use spell check are just better spellers than I am.

It is impossible to watch Knicks and Nets games on iPad, because nba leagepass blackouts them, as I am NY resident

Increased Availability, specifically Amarillo, Texas.

Status: New Idea
by GershwynnJay on ‎04-02-2012 10:47 AM - last edited on ‎06-21-2012 05:53 PM by Moderator

I just want to know what the protocol is for Verizon FIOS to enter a new market, a new city.  It would be a very good idea for youse guys to start up in Amarillo, TX.  The reason is immediate success.  Amarillo has a monopoly on everything, including Cable and Internet service.  Suddenlink is the only provider in town, and it is not that good.  If Verizon FIOS were to start up there, people would jump on board faster than your internet claims to be (150MB).  I am sure of this.  I have recently discovered Fios myself, and I love it.  I'm sure the folks in Amarillo would love it, as well.  I just want to get the ball rolling so the service can be up and running by the time I move back there.  It is my home, and it should have the best.  Get to it!

0 Votes

Fios TV Content - ESPN3

Status: New Idea
by Hondo17 on ‎03-06-2012 06:52 PM

 Please make ESPN3 available for the Waltham, MA area.

0 Votes

While it nice that you have, Mark all Posts in Community as Read and Mark all Posts in Community as New, please bring back Mark all Posts in Catergory as Read and Mark all Posts in Catergory as New


To be more clear.


#1 On the right hand side under Quick Links they have


a) My Settings


b) Edit My Preferences


c) Mark all Posts in Community as New


d) Mark all Posts in Community as Read




e) Sign Out


#2 They used to have also Mark all Posts in Catergory as Read and Mark all Posts in Catergory as New.


Add ShortsTV, the short film channel

Status: New Idea
by coopgirl on ‎02-01-2012 11:06 AM

The subject line says it all.  


Please add ShortsTV, the short film channel.  DIRECTV offers the channel.


These are the folks that show the Oscar Nominated shorts each year.  


Check out their website at


New Guide - Favorites Enhancement Tweak +

Status: New Idea
by custom on ‎01-17-2012 05:43 AM

Previous description:


The new feature that keeps the guide views set to Favorites is convenient — one less button press.


However, one problem that now arises is that, if the current channel is not a favorite, then there's no information on it when you bring up the guide.  To get it, you need to press the Favorites button to see the channel and then press it again to set the guide back to Favorites when you're done.  So, maybe the current channel can be a temporary addition to the Favorites list.


And one more thing:


Actually, any channel that you enter can be a temporary addition to the Favorites list, for the duration of the session.  You are entering it because you want to see that information.  Again, you shouldn't have to press the Favorites button, enter the channel again to see it, and then press the Favorites button again to set the guide back to Favorites when you're done.


Thanks (again).



Status: New Idea
by RDG on ‎01-08-2012 12:24 PM

I have been informed that FIOS will stop carrying WSYR TV in Syracuse NY effective 1/12. Glad I don't have a service contract with Verizon, as I will be switching providers on 1/13... 75 % of my TV viewing is on WSYR... :smileysad: 


Guide content not kept current

Status: New Idea
by BillKerr on ‎01-06-2012 07:27 AM

The guide content is often not current.  This is especially true with PBS programs during pledge time when they air some of the best programs.  It is also a problem when local stations change their schedule in response to community or political events.


DVR recording is severely affected since it is tied to the guide. Recording happens at the wrong time or the recording title is wrong.


The local newspapers and have updated content.  The EPG information received over an antenna is correct.  The FIOS on screen guide is wrong.  The content from Comcast was more current before I switched to FIOS. 


If the schedule appears correct in a newspaper printed yesterday why is the on screen guide today wrong.

Status: New Idea
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