I ditched my home phone to save money since losing my job and unemployment income in December. And I learned you charge a $5 month fee to have fios with no land line. you call it a surcharge. I call it a penalty.
they waived this "fee" for 2 years but really... don't charge customers money for not buying or having a service. I know of no other company that charges me money for NOT buying or having a product or service. this seems like an unfair business practice to me. If I add a phone or any service, charge me for having it. but don't charge me for not having it.
bymacgig03-07-201404:32 AM - edited 03-07-201406:19 AM
contracts stink. let us pay monthly with no contracts. on all services. period. keep it simple and flexible for us. these days financial situations can change quickly. dont' penalize us with "fees" if we need to cancel service. Ditch the contracts.
don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.
I found out Verizon is able to access any information and setting in the FIOS router in my house even when all passwords and settings accessible to the user in that box have been changed. I found this this when I tried to pay my Verizon Bill (I have FIOS TV and Internet service) and found out displayed on my web page the SSID of my home Wi-Fi for which the broadcast has always been “disabled”. By clicking “unhide” it also displayed my home Wi-Fi password on the same web page. I was confirmed the protocol used is CWMP which the user has no way to block on the router.
It is similar to an owner renting a place and keeping a back door, or copies of all the keys (even of the safe inside the house) without telling the tenant, without allowing him to change any locks, and getting into the house to do some updates/modifications without the tenant’s authorization.
Verizon should at least provide an opt-out option preventing them to have access to our private networks and not to provide "what they call help" to customers against their will.
I received an email sayng ElizabethS has sent you a message...well I could not find ENVELOPE ICON..nor could I find where to stop these emails just to see if I could..1 HOUR I spent and read from email and got nowhere...almost like the double talk I got from signing up saying "we are cheaper that cox"..was that a revelation when it was actually more. Why do you make it so difficult to do anything in this site..actually don't why I bother to complain because it is actually easier to change providers then to get an answer off Verizon...Why not make links go to private message instead of having to fish for it.
Heres a thought why dont you make a type of ON DEMAND only service include all new pay movies and preamium channels movies and series without subscribing to channels and include every on demand available. You can call it On Demand preamium, which includes all on demand movies, all on demand new movies, all on demand preamium channels and any oher channels that offer on demand but without the regular or other cable channels just a strictly On Demand
I love cooking shows, but the Food Network is godawful. There is superior programming on The Cooking Channel and PBS. It would be fantastic if I had access to those channels via the app. We have the channels through FiOS anyway.
Your German International channel,DW is in German. It is also available in English. Since it is desugbed for U.S. audiences we could understand it betteer if it was received in English. Why don't you conctact DW and use the English version.
How about the idea of being honest in sales/marketing! Don't sell one package, then move some prime channels into a more expensive package forcing people to upgrade their plan. One buys a TV package because of the channels and shows in that package. Bad practice, and certainly deceptive to then change that resulting in one having to upgrade to get the same shows they originally purchased.
I am really displeased about this and just might go back to Time Warner Have been with them for 10 years and they never did that. I got suckered into FIOs sales and marketing ploys.
Spell check should be modified so that when the original message is quoted it does not get checked along with the response. Or at least provide an option to not check it.
Frequently when quoting messages I see spelling errors. But I do not believe it is appropriate to edit someone else's post. Thus I do not need to see their errors, and consequently have to cycle through them to get to my own.
Since I am in the elite group of people who use spell check, I hope this request gets approved. Although it is possible that those I think use spell check are just better spellers than I am.
I just want to know what the protocol is for Verizon FIOS to enter a new market, a new city. It would be a very good idea for youse guys to start up in Amarillo, TX. The reason is immediate success. Amarillo has a monopoly on everything, including Cable and Internet service. Suddenlink is the only provider in town, and it is not that good. If Verizon FIOS were to start up there, people would jump on board faster than your internet claims to be (150MB). I am sure of this. I have recently discovered Fios myself, and I love it. I'm sure the folks in Amarillo would love it, as well. I just want to get the ball rolling so the service can be up and running by the time I move back there. It is my home, and it should have the best. Get to it!