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Enter New Idea

Please add a link in the email notification of a voice message to delete the voice message instead of having to sign on to the website to do that. Much more convenient.

Status: Not Likely
Thanks so much for taking the time to post your idea. It is a great idea but is more complicated than it sounds because the email carries a static file whereas your online account manager links directly into backend systems to allow the changes. Sorry for the inconvenience.
sheri777

VOD

Status: Not Likely
by sheri777 on ‎04-28-2012 06:23 PM

Please leave all of the episodes on VOD available to watch.  I have recommended several shows to friends ie;   "The Walking Dead", "Missing",  are the two that come to mind. But, when I go to VOD either the Pilot or the first few episodes are missing which ruins the series because I don't want to commit to a show without being able to see how it started.

Status: Not Likely
While I share your frustration, unfortunately this is out of Verizon's control.

Currently the DVR begins recording approximately 30 seconds before the actual show begins and ends about 30 seconds before the show ends.  Why can't the DVR start/stop times be synchronized with the actual start/stop times of the scheduled shows?

Status: Not Likely
We used to start the recording exactly at 8pm if that's when the show says it started... and guess what... lots of customers complained the shows were being chopped... we get way less complaints with this bit of a buffer... but as always a preference setting that let's you tweak the default is the most preferred... we'll see if we can offer the setting option in 2011
Status: Not Likely
If you have elected to check out Verizon's new email application Message Center by selecting "New Email Version" link the Classic email interface, you will continue to be able to revert to Classic email whenever you wish. However, if you have been force migrated to Verizon's New email application, Message Center, you will be using Verizon Message Center exclusively. We believe that it is an improved, more feature rich experience. Furthermore, Verizon would like to focus all its improvements and enhancements into one email application going forward to deliver an optimal customer experience.
Zero

Change Verizon's CableCARD pricing policy

Status: Not Likely
by Zero on ‎11-25-2011 04:12 PM

Is there any chance Verizon can change their pricing policy for CableCARD to compete with a policy of that like Comcast's?

 

This is a big problem for trying to eliminate monthly rental fee's from the bill by purchasing 3rd party devices - TiVo's, PC CableCARD tuners, Moxi, CableCARD TV's, etc...

 

Comcast doesn't charge for CableCARDs unless you add more than 1 card on the same device.

 

I think that's the best policy to have because it's not the end user's fault that they have to rent these cards from their provider just because the provider chooses to encrypt the majority of their channels.  The customer should not have to pay access fees to use a device that they own with a service that they're already paying for.

 

If Verizon changed their policy on this to mirror or better that of a provider like Comcast, it would make Verizon FiOS TV even more attractive of a solution for customers trying to get the most out of their TV watching experience.

Status: Not Likely
As long as there is a requirement to ensure that the distribution of content is done securely, there will likely be some charges related to the systems that ensure that.
D_Kahn

Voice Mail

Status: Not Likely
by D_Kahn on ‎08-10-2013 09:51 AM

When my voice mail box is full I'd love to be notified on my phone or via email, instead of having to continuously check

the website.

Also it would be nice to have the option of having voice mail deleted after a day or 2 so as to avoid ever having to

deal with a full voice mail box.

 

Thanks,

DK

Status: Not Likely
Thanks for your suggestions. We'll consider the notification option for the future. It's unlikely, however, that we would consider an auto-delete feature as it could be problematic for some customers if they inadvertently were to turn it on or forget that it is on and lose important messages. Once messages are deleted, they cannot be retrieved. Most customers today don't reach the mailbox storage capacity so it hasn't been an issue.

Ok, I just set up my FIOS Digital Voice Service.  I was able to set up voice mail forwarding to email (.wav attachment) without any problem, and it seems to work fine.  I check all voice mail by listening to the email attachments on my smartphone, and I never dial into my mailbox or by logging onto the My Verizon website.

 

Coming from AT&T, however, there is one thing that I think I will miss - the option to automatically delete those voice mail messages that are forwarded as email attachments.  Without that option, my voice mail inbox is going to fill up and I will have to log into the My Verizon site every so often to delete messages I have already listened to.

 

So, my suggestion is this:  In the event the "Attach voice mail in email alert" option is selected, I would love to see an additional option that says "Delete original voice mail".

 

Any chances?

Status: Not Likely
Thanks for the suggestion. We would be reluctant to automatically erase voice mails in case the email failed for some reason or the user accidentially deleted the email before hearing it. You can use a Droid app or your FiOS TV to access your account and delete messages. Your mailbox does have a 50-message capacity so it would take a while for your mailbox to fill up.

I checked my availability for fios internet and it doesn't seem to be available in my area could you possibly make your fios internet and other services available in the entire town of Braceville in the state of Illinois zip code 60407??? It really sucks when you're a gamer and either have to use 3g/4g or the only non mobile internet you can get in your area is hugesnet which sucks is even worse for gaming due to it being satellite internet and with mobile broadband (3g/4g) being not much better I heard about fios recently and according to your ads it' really exceptional for gaming with low ping I would really like to be able to have that.

 

And also while I'm at it I want to ask what are the prices exclusively just to get internet service in order from lowest plan to best plan

Status: Not Likely
It's sounds as if you are anxious to have FiOS Service. Unfortunately, there are no current plans to offer residential service in Illinois. Thanks for using the Idea Exchange.
Jim7514

Auto-pay for muli - users

Status: Not Likely
by Jim7514 on ‎03-17-2013 07:35 AM

Auto pay option of splitting the amount due between two Credit Cards (by a percent) for those co-users of the account.

Status: Not Likely
Currently, there are no plans to make this feature available.
medvo

Movie rental duration

Status: Not Likely
by medvo on ‎08-22-2011 05:43 PM

 

It's 8PM. I want to see a movie. I rent a 2.5h HD movie for $6.

 

Now it's 9PM and I'm tired. I hope to finish the movie tomorrow. But ... I can't. The rental is good for 24 hours only. That's ridiculous. Sorry I have to work tomorrow. The earliest I can sit down to finish my movie is 8PM-9PM. By then my rental is gone.

 

Make it at least 2 days!!!

 

Thanks,

M

Status: Not Likely
This is up the to movie studios... and while a few of them might be receptive... most will not be.
mphare

QWERTY Keyboard for searching

Status: Not Likely
by on ‎05-16-2011 02:57 PM

I haven't seen this currently available. If it can be done, please let me know how.

I'd like to put a USB keyboard on the front port and be able to use it for searching or other alphabeta uses.

Status: Not Likely
Yes... what xmnj said... you can use a smart phone or a tablet to do this trick...
Dyan

Release new features ONLY when both PC and MAC compatible

Status: Not Likely
by Dyan on ‎08-20-2010 10:46 AM - last edited on ‎08-26-2010 12:41 PM by Employee Emeritus

I develop marketing initiatives for clients. Never do I allow a digital component to be released unless we have covered both PC AND MAC needs. This is not hard work, folks!

 

I see all of these wonderful features being released but most are not compatible with a Mac. For instance:

 

- I can access Call Assistant but I have to keep checking for new messages, et all. The PC user can download a program that will alert them to new messages. What's up - do you not think Mac users would like the same ease of use?

 

- Media Manager - I realize a lot of folks are having challenges with this program, I am sure those issues will get sorted. However, as a Mac user, I can only stream music or photos. What I really want to do - stream video - is not part of the Mac program. Why not???

 

- And the biggest issue by far - no WiFi access for Mac. I just don't get it.

 

I also don't get that I have to continue paying the same rates as PC users but can't even get access to the services. At the VERY least, until your features are Mac compatible offer your Mac customers a discount until you get the services in line. That would accomplish a couple of things. First, your Mac customers would at least know you appreciate us. Second, the cost of this discount could be incentive to your developers to serve both Mac and PC customers equally. I would bet if there was a shared cost/risk arrangement between you and your developers we Mac users would be better served. 

Status: Not Likely

(I type this from a shiney MacBook Pro)

 

I think the idea is to only ship new features when we cover both Mac OS X and Windows.

 

I agree supporting Mac OS X is important, but let's put this in perspective. 93% of the world's computers run Windows. Even if we remove businesses from the figures, then Mac OS devices are still in the minority... so it is not likely we will hold back Windows support for the majority of customers to wait for Mac support.

 

It is completely common place for software developers to hit Windows first and then follow up with Mac OS X support. Netflix instant streaming existed for quite some time on Windows only.

 

Most importantly if this wasn't true I would be playing Sid's CIV5 instead of responding here... but alas it is only available on Windows and won't hit Macs for 4-5 more months (sigghhh!!!)

 

Specifically related to Media Manager - video is not part of the Mac OS X version because we have to completely re-engineer the software for Mac OS X... very expensive and time consuming... but we are making the investment.

dkhieu88

Modify LOCATE ME feature for home phone

Status: Not Likely
by dkhieu88 on ‎02-09-2012 09:09 AM

Currently, when the LOCATE ME feature is turned on with, say 3 rings, then the home number rings 3 times, then a "THE PERSON is being LOCATED" message comes on, before the so-called located phone number rings.

Is there a way that we can turn off that message. I think the call-forwarding action should be completely seamless. The caller should not need to know that the call is being forwarded.

Status: Not Likely
Appreciate your feedback. We probably would not eliminate the message because most callers are used to calls being answered after 3-5 rings with voice mail or answering machines. With Locate Me, they could hear considerable more rings and hang up without an alert that the system is trying to locate you. You could use Simultaneous Ring so your callers won't hear any kind of message but the ringing cycle would be like they are accustomed to.
Kells2012

Accepting collect calls

Status: Not Likely
by Kells2012 on ‎01-06-2013 09:15 AM

I have a close relative who has recently been incarcerated. I would like to stay in contact with him,but recently found out that fios doesn't accept collect calls.I would like to suggest that some time in the near future you add this option like some of your other competitors.

Status: Not Likely
We're sorry for the inconvenience. Development to allow collect calls is not something we are currently planning to do. There are other collect calling solutions available on the web that may provide another option for you.
EEMIR

Outgoing Caller ID tags

Status: Not Likely
by EEMIR on ‎12-21-2012 02:44 PM - last edited on ‎12-21-2012 04:59 PM by Moderator

I want to be able to change the outgoing name on my home phone like I can currenty do with my Verizon Wireless service. Why can't I?

Status: Not Likely
Your callerID is based on your billing name and status (published or non-published). Just as with your wireless phone, when you receive a call you can add that number to your contacts and apply a name. That name will appear in your call and voice mail logs. Allowing customers to change the name displayed when they make a call could be used for fraudulent purposes so it is not an option we would advocate. Thanks for your suggestion.
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