Customers With Disabilities
Enter New Idea
Jim7514

Auto-pay for muli - users

Status: Not Likely
by Jim7514 on ‎03-17-2013 07:35 AM

Auto pay option of splitting the amount due between two Credit Cards (by a percent) for those co-users of the account.

Status: Not Likely
Currently, there are no plans to make this feature available.
sheri777

VOD

Status: Not Likely
by sheri777 on ‎04-28-2012 06:23 PM

Please leave all of the episodes on VOD available to watch.  I have recommended several shows to friends ie;   "The Walking Dead", "Missing",  are the two that come to mind. But, when I go to VOD either the Pilot or the first few episodes are missing which ruins the series because I don't want to commit to a show without being able to see how it started.

Status: Not Likely
While I share your frustration, unfortunately this is out of Verizon's control.
RSmith2

Block Calls by Caller ID Name

Status: Not Likely
by RSmith2 on ‎01-05-2011 02:57 PM

I would REALLY like to be able to block calls by the Caller ID name instead of just by number. The telemarketer and telebeggar scum have gotten smart and call from a variety of numbers to get around the simple number blocking.

Status: Not Likely
We appreciate your frustration. They sometimes even change their name associated with different numbers! Blocking by name is not technically feasible. Sorry we can't accommodate your request.
VSM

Change remote controls from Infrared to FM

Status: Not Likely
by VSM on ‎01-06-2011 09:13 AM
One of my frustrating problems with Fios is the remote control; the device has to be pointed right at the box if not it will not work. I switched from Dish Network where the remotes worked with FM signals and I could use it from one room to the other, thru walls, not directly pointed at the box with no problem whatsoever. I think it is time for the best cable company in the world to go back to basics and make everybody happy. Please let me know what you think about the idea.<br>Victor Sacramento Monteiro<br><br>
Status: Not Likely
We are using something better than RF... which would be wifi... grab a smart phone or something like an ipod touch... and you are ready to rock and roll... RF is so 1990's... live in the now :smileyhappy:
dank69

ADDED TAXES AND FEES

Status: Not Likely
by dank69 ‎09-16-2013 09:59 AM - edited ‎09-16-2013 10:21 AM

Maybe I'm the only one that feels this way, but how about getting rid of the added taxes and fees that you charge your customers for your service.  Some of these taxes and fees should be paid by Verizon and not pond off to your customers.

Status: Not Likely
awalkerm

Add Hallmark Movie channel please!!

Status: Not Likely
by awalkerm on ‎09-30-2011 10:23 AM

Hallmark Movie Channel needs to be added to all of the packages!! its so silly that to get just the one channel I have to go down a package but sacrafice other channels we do watch!! exspecially since we get the channels around it.

 It is the one channel verizon needs to add since hallmark has changed it line up so much in recent months, and the parts we like the best the movies are not shown very offten. Thank you.

Status: Not Likely

Currently the DVR begins recording approximately 30 seconds before the actual show begins and ends about 30 seconds before the show ends.  Why can't the DVR start/stop times be synchronized with the actual start/stop times of the scheduled shows?

Status: Not Likely
We used to start the recording exactly at 8pm if that's when the show says it started... and guess what... lots of customers complained the shows were being chopped... we get way less complaints with this bit of a buffer... but as always a preference setting that let's you tweak the default is the most preferred... we'll see if we can offer the setting option in 2011
Zero

Change Verizon's CableCARD pricing policy

Status: Not Likely
by Zero on ‎11-25-2011 04:12 PM

Is there any chance Verizon can change their pricing policy for CableCARD to compete with a policy of that like Comcast's?

 

This is a big problem for trying to eliminate monthly rental fee's from the bill by purchasing 3rd party devices - TiVo's, PC CableCARD tuners, Moxi, CableCARD TV's, etc...

 

Comcast doesn't charge for CableCARDs unless you add more than 1 card on the same device.

 

I think that's the best policy to have because it's not the end user's fault that they have to rent these cards from their provider just because the provider chooses to encrypt the majority of their channels.  The customer should not have to pay access fees to use a device that they own with a service that they're already paying for.

 

If Verizon changed their policy on this to mirror or better that of a provider like Comcast, it would make Verizon FiOS TV even more attractive of a solution for customers trying to get the most out of their TV watching experience.

Status: Not Likely
As long as there is a requirement to ensure that the distribution of content is done securely, there will likely be some charges related to the systems that ensure that.
Kells2012

Accepting collect calls

Status: Not Likely
by Kells2012 on ‎01-06-2013 09:15 AM

I have a close relative who has recently been incarcerated. I would like to stay in contact with him,but recently found out that fios doesn't accept collect calls.I would like to suggest that some time in the near future you add this option like some of your other competitors.

Status: Not Likely
We're sorry for the inconvenience. Development to allow collect calls is not something we are currently planning to do. There are other collect calling solutions available on the web that may provide another option for you.
Status: Not Likely
If you have elected to check out Verizon's new email application Message Center by selecting "New Email Version" link the Classic email interface, you will continue to be able to revert to Classic email whenever you wish. However, if you have been force migrated to Verizon's New email application, Message Center, you will be using Verizon Message Center exclusively. We believe that it is an improved, more feature rich experience. Furthermore, Verizon would like to focus all its improvements and enhancements into one email application going forward to deliver an optimal customer experience.

Ok, I just set up my FIOS Digital Voice Service.  I was able to set up voice mail forwarding to email (.wav attachment) without any problem, and it seems to work fine.  I check all voice mail by listening to the email attachments on my smartphone, and I never dial into my mailbox or by logging onto the My Verizon website.

 

Coming from AT&T, however, there is one thing that I think I will miss - the option to automatically delete those voice mail messages that are forwarded as email attachments.  Without that option, my voice mail inbox is going to fill up and I will have to log into the My Verizon site every so often to delete messages I have already listened to.

 

So, my suggestion is this:  In the event the "Attach voice mail in email alert" option is selected, I would love to see an additional option that says "Delete original voice mail".

 

Any chances?

Status: Not Likely
Thanks for the suggestion. We would be reluctant to automatically erase voice mails in case the email failed for some reason or the user accidentially deleted the email before hearing it. You can use a Droid app or your FiOS TV to access your account and delete messages. Your mailbox does have a 50-message capacity so it would take a while for your mailbox to fill up.
amroll

Payment due Date

Status: Not Likely
by amroll on ‎04-17-2013 01:26 PM

With all the technology that Verizon has, I would think they could find a way to change my payment due date from the end of the month to the beginning of the month when I pay my bills and my checks come in.  When I requested this, customer service told me it was mpossible to change my due date unless I changed my telephone number.  This is a great inconvenience to me, and I would change service if the building I live in was not rewired for Verizon.

Status: Not Likely
Sorry for the inconvenience. The customer service representative was correct. I will pass your concern and request for due date changes on to the billing team. Thanks so much for using Idea Exchange.
EEMIR

Outgoing Caller ID tags

Status: Not Likely
by EEMIR on ‎12-21-2012 02:44 PM - last edited on ‎12-21-2012 04:59 PM by Moderator

I want to be able to change the outgoing name on my home phone like I can currenty do with my Verizon Wireless service. Why can't I?

Status: Not Likely
Your callerID is based on your billing name and status (published or non-published). Just as with your wireless phone, when you receive a call you can add that number to your contacts and apply a name. That name will appear in your call and voice mail logs. Allowing customers to change the name displayed when they make a call could be used for fraudulent purposes so it is not an option we would advocate. Thanks for your suggestion.
dkhieu88

Modify LOCATE ME feature for home phone

Status: Not Likely
by dkhieu88 on ‎02-09-2012 09:09 AM

Currently, when the LOCATE ME feature is turned on with, say 3 rings, then the home number rings 3 times, then a "THE PERSON is being LOCATED" message comes on, before the so-called located phone number rings.

Is there a way that we can turn off that message. I think the call-forwarding action should be completely seamless. The caller should not need to know that the call is being forwarded.

Status: Not Likely
Appreciate your feedback. We probably would not eliminate the message because most callers are used to calls being answered after 3-5 rings with voice mail or answering machines. With Locate Me, they could hear considerable more rings and hang up without an alert that the system is trying to locate you. You could use Simultaneous Ring so your callers won't hear any kind of message but the ringing cycle would be like they are accustomed to.
medvo

Movie rental duration

Status: Not Likely
by medvo on ‎08-22-2011 05:43 PM

 

It's 8PM. I want to see a movie. I rent a 2.5h HD movie for $6.

 

Now it's 9PM and I'm tired. I hope to finish the movie tomorrow. But ... I can't. The rental is good for 24 hours only. That's ridiculous. Sorry I have to work tomorrow. The earliest I can sit down to finish my movie is 8PM-9PM. By then my rental is gone.

 

Make it at least 2 days!!!

 

Thanks,

M

Status: Not Likely
This is up the to movie studios... and while a few of them might be receptive... most will not be.
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