The busy greeting should kick in when I am on a call and a 2nd call comes in (I hear the call waiting beep) and I choose to not answer the 2nd call.  It used to work that way, but since I 'upgraded?' to FIOS Digital Voice it no longer works that way.   I am very disappointed that this feature was taken away when I 'upgraded' my service.

WHAT WE NEED ON THE SYSTEM IS DIGITAL VOICE BOXES , SO I CAN LEAVE A MESSAGE IN BOX 302 AND WHEN YOU CALL, YOU DIAL 302, AND YOU CAN HEAR WHAT I HAVE TO SAY! THEN U HAVE THE OPTION OF LEAVING A MESSAGE FOR ME, OR HANGING UP.  THE SYSTEM WILL HAVE THE CALL TIME/DATE/CALLER ID STAMPED AND I CAN RETURN THE CALL IF I WANT TO, OR NOT!!  THERE SHOULD BE ABOUT 50 BOXES AVAILABLE FOR MY USE.  THIS CAN BE AN EXTRA CHARGE FOR THIS FEATURE, BOTH FOR RESIDENTIAL AND COMMERCIAL USERS.

THE PROGRAMMERS NEED TO WORK ON IT!!

ALSO, TOTAL CALL VOICE RECORDING, A WAY TO RECORD THE ENTIRE CALL ON DIGITAL, WITH THE TIME/DATE/CALLER ID STAMP, AND IT CAN BE SENT TO ME IN MY E-MAIL, AND I CAN LISTEN TO IT AGAIN, E-MAIL IT, OR DELETE IT.  IT WORKS ON ALL OF MY CALLS, OR HAVE SOME WAY TO TURN IT ON AND OFF AT WILL WHEN I AM ON THE PHONE.  LIKE A MEMO TAKER, SO I DON'T HAVE TO WRITE ALL THE THIS INFORMATION DOWN WITH A PENCIL AND PAPER!! 

TIME FOR SOME HANDY FEATURES ON FIOS TELEPHONE, OR GET THE PHONE ALL TOGETHER AND LETS GO PHONE ON THE MONITOR, WITH VIDEO AND AUDIO BOTH , AND HAVE IT OVER WITH.  THE TIME HAS COME, ITS 2013!  THATS WHAT WE ARE PAYING THE BIG BUCKS TO VERIZON FOR !!    THANKS! 

With all the technology that Verizon has, I would think they could find a way to change my payment due date from the end of the month to the beginning of the month when I pay my bills and my checks come in.  When I requested this, customer service told me it was mpossible to change my due date unless I changed my telephone number.  This is a great inconvenience to me, and I would change service if the building I live in was not rewired for Verizon.

I'm sure I am not the only customer who wants both automatic payments AND a paper bill.

As a single person who has suffered repeated long term illness, I have had to ask other people to monitor my bill paying, make bank deposits, and generally "take over".  I do whatever I can to leave footprints for those helpers to follow.

In the current Verizon system, if a person is not physically and mentally able to remember passwords, account numbers, and Verizon pin numbers, there is no way for anyone to get into the system to monitor the relationship.  I'm sure there are many people in nursing homes and long term care facilities who are paying for phone service they no longer use at home.  They may still own the property, but there is no one there to use the phone.  Possible the phones have been removed but the service is still on and they are paying the bill every month.

You have designed a system that is one-sided in Verizon's favor.  It is not unreasonable to request a paper bill for a utility relationship that amounts to hundreds of dollars each year.

Comc@st is the current provider. Their contract has ended as of the first of this year. They have awful service, awful prices, awful customer service, and has yet to make an appearance to the city council to find out why any of the system upgrades have not been completed. They've had 15 years to do it, and have done almost none. This is my idea, and a great one if your service would come to Shreveport, LA.

Please bring back your speed test pages that you discontinued at: http://infospeed.verizon.net/speedtest/speedtest500k.asp and http://infospeed.verizon.net/speedtest/speedtest750k.asp. No one else offers such a quick and easy way to check your internet health. I used them for years and was very disappointed when I could no longer access them. Thank you.

I checked my availability for fios internet and it doesn't seem to be available in my area could you possibly make your fios internet and other services available in the entire town of Braceville in the state of Illinois zip code 60407??? It really sucks when you're a gamer and either have to use 3g/4g or the only non mobile internet you can get in your area is hugesnet which sucks is even worse for gaming due to it being satellite internet and with mobile broadband (3g/4g) being not much better I heard about fios recently and according to your ads it' really exceptional for gaming with low ping I would really like to be able to have that.

And also while I'm at it I want to ask what are the prices exclusively just to get internet service in order from lowest plan to best plan

Why can't your techs add a call log to the caller id menu??? Why should I have to subscribe to your digital voice and pay additional charges when I already have caller id available???? This should be a simple addition to the id menu and something you should not have to pay in addition to your already connected service-what about it out there do you agree?????

Auto pay option of splitting the amount due between two Credit Cards (by a percent) for those co-users of the account.

Verizon, please bring the FIOS services to Charlotte, NC. The benefit for the city as well as your company is undeniable! Charlotte is one of the nation's fastest growing cities and 2nd largest banking hub, as well as home to 3 universities, one of which specializing in cutting edge mechanical and electrical research innovations. Not to mention the over 750,000 people in the city alone that would be greatly appreciative of the added option for tv and internet services. The only real competition in the area is Time Warner Cable who makes no effort to improve lackluster customer service and monopolizes the vast market in the area. Please consider expansion to North Carolina Verizon!!!

Yeserday I received an email from Verizon that G4 is being replaced by Esquire TV.  Please keep G4. If there is a demand for Esquire TV, I'm certain you can find a slot for it elsewhere. 

I just resubscribed to Verizon after leaving Comcast. I expected speed dialing to be available since it is listed as a feature, and I had it when I was a Verizon customer before. When I tried to set it up, I discovered that it has been dropped for new customers. It was one of my favorite features that I did not have to think about but just use. Why would you drop such a convenient feature? Please restore it.

Please add a link in the email notification of a voice message to delete the voice message instead of having to sign on to the website to do that. Much more convenient.

I am die hard blackberry user as much as a Verizon FIOS fan. I saw Verizon trying to expand business by reaching out to mobile platforms by developing apps for mobile devices. Hence I would also like similar mobile app for BlackBerry devices. Both Tablet and Smartphones. This will help Verizon even reach greater market segments,. Please consider.