Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Enter New Idea
SherryKS

CONTROL COMMERCIALS

Status: Not Likely
by SherryKS on ‎11-27-2013 12:11 AM

I want to see NONE or LESS commercials on every single station.  I am tired of waiting for 6 commercials or more, to be shown every few minutes when I would like to watch the movie, not the darn commercials!  What a rip-off now! We pay so much for TV service, but do we really have to tolerate all the darn commercials that the stations put on? Sometimes a commercial is repeated 2 times before all that crap goes away so I can watch the station.  It's ridiculous!!

Status: Not Likely
Hello SherryKS Unfortunately, Verizon has no control over this. It is the broadcast networks/stations that determine the advertising content.
dank69

ADDED TAXES AND FEES

Status: Not Likely
by dank69 ‎09-16-2013 09:59 AM - edited ‎09-16-2013 10:21 AM

Maybe I'm the only one that feels this way, but how about getting rid of the added taxes and fees that you charge your customers for your service.  Some of these taxes and fees should be paid by Verizon and not pond off to your customers.

Status: Not Likely
0 Votes

Actually this contains two things.

1. a sdk of the router firmware so we can write our own routing software including the webpage hosting it does for administration. Perferably C or C++ since all the other languages are interpretted and slow.

 

2.Network Based Application Recognition (NBAR) 

 http://www.cisco.com/en/US/products/ps6616/products_ios_protocol_group_home.html

 

For those who don't know: This is more or less a scripting language to help block packets and discover ones matching them and blocking those as well. Recently need to drop all skype packets of everykind. The app will use probably any port it feels like to get to the server and open a voice connection. Tried blocking by dns's but it will then proceed to use 443 or 80... Which is not plausible to block as all of html will break.

Status: Not Likely
0 Votes

I would like to see full time airing of the Time Warner Sports Cannel for CNY (Syracuse) region, not just select games that you have now.

Status: Not Likely
D_Kahn

Voice Mail

Status: Not Likely
by D_Kahn on ‎08-10-2013 09:51 AM

When my voice mail box is full I'd love to be notified on my phone or via email, instead of having to continuously check

the website.

Also it would be nice to have the option of having voice mail deleted after a day or 2 so as to avoid ever having to

deal with a full voice mail box.

 

Thanks,

DK

Status: Not Likely
Thanks for your suggestions. We'll consider the notification option for the future. It's unlikely, however, that we would consider an auto-delete feature as it could be problematic for some customers if they inadvertently were to turn it on or forget that it is on and lose important messages. Once messages are deleted, they cannot be retrieved. Most customers today don't reach the mailbox storage capacity so it hasn't been an issue.
TrickyPapa

Set top Boxes and HDMI Cables

Status: Not Likely
by TrickyPapa on ‎06-28-2013 03:27 PM

Verizon should include HDMI cables with their HD set top boxes.

Status: Not Likely

In current plans and in many older plans, Verizon includes the QIP 2500 Motorola SD STB at no charge.  These older devices are pretty much on their last legs, but they still provide pretty good SD service.  It would be nice if the company took the remaining old stock of these boxes and made them available, perhaps one to a customer, on a first-come-first-served basis at local Verizon stores.

 

I know that I'm asking for something for nothing, but these boxes are probably just sitting around and taking up space in VZ storage locations.  Meanwhile they could prove useful to existing customers and also generate come VZ goodwill (which is at times in short supply).

Status: Not Likely
Paul21046

Easy phone spam reporting

Status: Not Likely
by Paul21046 on ‎06-19-2013 08:43 AM

Even though we are on the Do Not Call list, we keep getting phone spam. I regularly report the violations, but there are so many that I can't keep up.  

 

I would like a way to flag the incoming call as Phone Spam  and have it immediately reported as a Do-Not-Call violation. Possibly something like pressing a 7 during the call (S for Spam),  followed up by a second 7 (P, as in SPam) to confirm.   

 

It would also be great if Verizon could implement a blocking system where, if a number is reported by several customers, they would block it automatically.  

 

 I'm sure some telemarketer would scream that their rights are being violated, but my right not to be bothered by these people trumps. To get around any regulatory problems, a blocked call could immediately dump to voice mail, or be rejected based on a customer setting.

 

This would kill off the phone spam business.

Homee

A TV PLAN EXCLUDING MUSIC CHANNELS

Status: Not Likely
by Homee on ‎06-13-2013 05:05 AM

Music Lovers don't hate the Messenger, but bring back tv plans without music!

 

I am actually paying for a service I know I'm not going to use and I'm sure there are others that feels this way. 

Status: Not Likely

I use Fios Voice for my home phone service.   Comparing this service to other VOIP types of providers out there such as RingCentral and AT&T's service which white labels RingCentral, overall Fios Voice features are fairly robust. 

 

However one big feature Fios Voice is missing is a smart phone app that allows you to use your cell phone's data plan or wifi signal to make and receive calls as your home phone.  I'm in the military and travel a lot.  A feature such as this is great to have for anyone who travels a lot for work.  These apps allow me to call from anywhere in the world where I have either a wifi signal or a data signal in general and use a VOIP service to make a call using my app.  One of the benefits to this is since it would be using my Fios Voice VOIP service, the receiver would receive the call as if it were my home phone.  Meaning my call would come across to the receivers caller id as my home phone.  This comes in handy for numerous reasons. 

 

First the call would be placed as a domestic call and not an international call. So you avoid international tolls. 

 

The second is when calling international or from a military base, the call will either show up as blocked, anonymous, or very rarely as an international direct dial number.  When my friends and family see calls such as this, many times they don't answer because they don't know if it's a telemarketer or whatever.  So the inevitably miss my call.  Many providers, Verizon  included, offer settings in your phone to block anonymous callers.  When this is turned on, if I do call those individuals my call never get's through in the first place.  So having the call come across, not only as a domestic call, but as my home number on their caller id they'd always know it was me and answer.  Fios Voice competitors offer this feature, and it would be great if Verizon followed suit. 

 

Another benefit to these apps is you can check your voicemail from the actual application, plus check call logs.  Today I can get this information from logging into my Verizon account via my phone, but thats a time consuming process.  It's easier to launch the application and have it all there quickly and effortlessly.  I know you can also have your voicemails emailed to you with Fios Voice, but there are sometimes server issues with various providers that will either send those emails to spam or will delete the .wav file with the actual email.  There are work arounds to fix this, but once again it's a time consuming process and doesn't always work depending on the provider.  So having the voicemails just appear in the app is a cleaner, easier process.

Status: Not Likely
Thanks so much for your suggestion. We don't have anything in the works to do what you are suggesting but will consider for the future. As far as the FiOS Digital Voice app - we do have it for Droids and hope to have tor iOS in the future. You can manage your account from the app including listening to voice mail and seeing call logs.
mbenzelda

Busy Greeting

Status: Not Likely
by mbenzelda on ‎05-14-2013 08:43 AM

The busy greeting should kick in when I am on a call and a 2nd call comes in (I hear the call waiting beep) and I choose to not answer the 2nd call.  It used to work that way, but since I 'upgraded?' to FIOS Digital Voice it no longer works that way.   I am very disappointed that this feature was taken away when I 'upgraded' my service.

Status: Not Likely
We're sorry for the inconvenience. Generally the logic on our voice mail systems sees the ignored incoming call forwarded as being unanswered and so the regular greeting plays. The busy greeting normally only plays if you don't have call waiting and the caller gets a busy signal or you have two simultaneous calls coming into your call waiting. The first will ring (and give you the CW beep) and the second call encounters a busy and plays the busy greeting for the second caller.
0 Votes
Speed Dial 100 needs a pause function.  I rely on my fast Fios connection when working from home, but I need to be able to access my office voice mail quickly and seamlessly.  To do so, I need to program my company voicemail number, then a pause, then my voice mailbox number and access code.  Inability to pause means many more key presses (at least 10-15) just to access my messages.  This slows down my work flow and delays my responses to clients.  Many other speed dialers offer a pause function.  Any chance Fios will catch up with this key feature?
Status: Not Likely
I'm sorry to report that our system does not have the capability to add pauses. If an enhancement surfaces in the future, we'll certainly look into doing it.
0 Votes
MAYBESOMEDAY

DIGITAL VOICE BOXES?? ON FIOS ?

Status: Not Likely
by MAYBESOMEDAY on ‎05-05-2013 08:18 PM - last edited on ‎05-10-2013 05:33 PM by Moderator

WHAT WE NEED ON THE SYSTEM IS DIGITAL VOICE BOXES , SO I CAN LEAVE A MESSAGE IN BOX 302 AND WHEN YOU CALL, YOU DIAL 302, AND YOU CAN HEAR WHAT I HAVE TO SAY! THEN U HAVE THE OPTION OF LEAVING A MESSAGE FOR ME, OR HANGING UP.  THE SYSTEM WILL HAVE THE CALL TIME/DATE/CALLER ID STAMPED AND I CAN RETURN THE CALL IF I WANT TO, OR NOT!!  THERE SHOULD BE ABOUT 50 BOXES AVAILABLE FOR MY USE.  THIS CAN BE AN EXTRA CHARGE FOR THIS FEATURE, BOTH FOR RESIDENTIAL AND COMMERCIAL USERS.

THE PROGRAMMERS NEED TO WORK ON IT!!

ALSO, TOTAL CALL VOICE RECORDING, A WAY TO RECORD THE ENTIRE CALL ON DIGITAL, WITH THE TIME/DATE/CALLER ID STAMP, AND IT CAN BE SENT TO ME IN MY E-MAIL, AND I CAN LISTEN TO IT AGAIN, E-MAIL IT, OR DELETE IT.  IT WORKS ON ALL OF MY CALLS, OR HAVE SOME WAY TO TURN IT ON AND OFF AT WILL WHEN I AM ON THE PHONE.  LIKE A MEMO TAKER, SO I DON'T HAVE TO WRITE ALL THE THIS INFORMATION DOWN WITH A PENCIL AND PAPER!! 

TIME FOR SOME HANDY FEATURES ON FIOS TELEPHONE, OR GET THE PHONE ALL TOGETHER AND LETS GO PHONE ON THE MONITOR, WITH VIDEO AND AUDIO BOTH , AND HAVE IT OVER WITH.  THE TIME HAS COME, ITS 2013!  THATS WHAT WE ARE PAYING THE BIG BUCKS TO VERIZON FOR !!    THANKS! 

Status: Not Likely
Thanks for your ideas. Currently FiOS Digital Voice Mail does offer some of the functionality you describe. You may want to visit www.verizon.com/fiosvoice and explore all the options available in the user guide.You can have up to 8 additional individual mailboxes, and you can set up the notification option to automatically email you when calls/messages arrive with messages attached as WAV files. You cannot delete messages from the email because you are outside the voice mail system - you must delete via phone, online account manager, or TV. There is already an option to return calls from numbers in your call log and voice mail log. You can also access your messages from your FiOS TV and initiate callbacks. We currently don't have plans to further enhance any of those options. However, we are looking into an option to turn your call forwarding on/off so we hope to offer that in the future. As far as video/audio calls, it sounds like you're referring to a SKYPE-like functionality. I'm not aware of any current plans to provide that type of service.
amroll

Payment due Date

Status: Not Likely
by amroll on ‎04-17-2013 01:26 PM

With all the technology that Verizon has, I would think they could find a way to change my payment due date from the end of the month to the beginning of the month when I pay my bills and my checks come in.  When I requested this, customer service told me it was mpossible to change my due date unless I changed my telephone number.  This is a great inconvenience to me, and I would change service if the building I live in was not rewired for Verizon.

Status: Not Likely
Sorry for the inconvenience. The customer service representative was correct. I will pass your concern and request for due date changes on to the billing team. Thanks so much for using Idea Exchange.
StickyCustomer

Automatic payments and paper bills

Status: Not Likely
by StickyCustomer on ‎03-26-2013 12:42 PM

I'm sure I am not the only customer who wants both automatic payments AND a paper bill.

 

As a single person who has suffered repeated long term illness, I have had to ask other people to monitor my bill paying, make bank deposits, and generally "take over".  I do whatever I can to leave footprints for those helpers to follow.

 

In the current Verizon system, if a person is not physically and mentally able to remember passwords, account numbers, and Verizon pin numbers, there is no way for anyone to get into the system to monitor the relationship.  I'm sure there are many people in nursing homes and long term care facilities who are paying for phone service they no longer use at home.  They may still own the property, but there is no one there to use the phone.  Possible the phones have been removed but the service is still on and they are paying the bill every month.

 

You have designed a system that is one-sided in Verizon's favor.  It is not unreasonable to request a paper bill for a utility relationship that amounts to hundreds of dollars each year.

Status: Not Likely
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools