When I watch a dvr'd show and then have to pause it and come back to it after the allotedpause period runs out, I sometimes delete it because it defaults to highlight the "delete" option. Please make it default to the "resume" option, so If we hit the "ok" button without thinking, we just resume the program instead of deleting it. Thanks
I have 1 HD DVR, 1 HD, and 3 SD set top boxes. I was rather surprised to get a letter from Dustin Kroeger (the director of customer relationship marketing for Verizon) in the Mail saying he reviewed my account and I could be enjoying a $3.99/month savings. Fantastic! I love this idea!!! But as I read this letter more I realized that Dustin must have made a bit of a mistake as the bundling offer he was telling me about was to cover 2 HD boxes. Hmmm... maybe he meant the 1 HD DVR + 1 HD box? Not what the letter implied, but maybe Verizon could do something anyway?...
I called the number on the letter just to be sure. The rep that answered was very nice and put me on hold to double check with someone higher up but sadly came back with the same conclusion I had made after reading the letter. The combination of boxes I have were not eligible for any bundling.
So here's my idea... Please expand this new set top box bundling idea to cover more combinations of boxes. It seems with having 5 boxes there must be some way to work out at least a little discount per month as you are certainly getting more than the amount of 2 HD boxes per month where you were offering $3.99/month off.
When viewing the TV Listings on the website, it would be VERY helpful to see which shows are already set to record. This is usually visible on screen but not on-line.
I'm also finding that the only efficient way to set up recordings for multiple STB's is to open multiple browser windows for each machine so that I can compare lists of scheduled recordings side by side and not record the same program on both machines.
Currently, Verizon's policy permits approximately 100 recipients per email and an a cap of 500 recipients per hour. If the cap of recipients per email is exceeded, the email is not sent. If the 'per hour' cap is exceeded, the account must wait 24 hours before another email can be sent. The policy is in existence to discourage spammers from taking over Verizon email accounts for the purpose of sending thousands or hundreds of thousands of spam messages. For members of small clubs (101 - 600 members), this policy is too restrictive. I suggest that the caps be increased to 300 recipients per email and 700 recipients per hour.
At the moment, Verizon does not have an exception process for this policy except for acquiring a domain name and sending email from that domain name.
Once marked as ignore, the thread should then stop showing up in the normal message view and stop being shown as having "new" posts to it in the summary page (for instance -- I would love to kill the "Suggest a Channel to add" thread on the FioS TV forum -- is so annoying to hear people contantly asking for the same channels over and over and over and over and over -- and since I can't "ignore" it, it keeps bubbling to the top of the list of topics).
Other than I get the make money concept, why doesn't Verizon make smaller TV. packages at a lesser price for those who watch very little TV.? Why can't they make a specialized senior citizen package where they can get their basic local channels plus an additional choice of say 15 or 20 channels that they can add to that for about half the cost of what they are paying for the basic service Verizon offers? My wife and I probably only watch a dozen channels outside of the basic local channels and yet we receive how many hundreds of channels. We don't watch any sports channels, music channels, movie channels, so why pay for all of that for nothing? Perhaps what Verizon could make on two customers living side by side paying what one would pay, they might even pick up more business from those who refuse to pay what Verizon wants for the basic service. A smaller bundle where people could pick and choose might just give Verizon a market place for those who are not using their service. Anyone else like to chime in?
They assume that the customer is a complete technical **bleep** and doesn't understand the problem.
You need to flag customers into categories: (a) technology beginner; (b) technology medium; and (c) technology expert. You can do this by asking the customer to rate themselves or by asking some questions that will easily tell in which category to place the customer. Then when that customer identifies himself or herself by account or name, that category will pop up on the screen so the call center person doesn't ask an expert "did you plug in the modem?"
A national standard was created that all new TV's have digital tuners (ATSC) to prepare us for the increased number of frequencies needed to fulfill the future needs of Americans. Cable and satellite companies are negating all that was fought for and instituted by the regulatory organizations by providing there own tuners and allowing only one HDTV to be connected to that cable or satellite box. More and more people will have multiple HDTV's in there homes and it is becoming increasingly complicated and expensive for a lay person to manage there home media.
Let's save you (the provider) and us (the consumer) some money and reduce waste by implementing a new idea of mine.
Create a central HD DVR with a coaxial output that will distribute all of the subscription channels over existing home coax network. RG-6 will support 1080P and RG-59 will support 720P which can upgraded for a fee by the distributors. Then simply program the TV tuners to memorize those subscribed channels. Charge a reasonable fee for each ATSC TV connected to the network. Premium DVR capabilities could be provided for an additional fee. Provide RF remote controls for a small fee per unit to as many rooms as the owner wants to control from. DVR recordings can broadcast on an unused channel on the TV's tuner.
Regarding the Motorola_7232P2, I connected the output to an HDMI active splitter. The outputs was to go to an HDTV and an HD projector in the same room. The video signal was severely distorted and broken up. Removing the splitter corrected the problem. Now, I have to hassle with plugging in one or the other. Also I have three HDTV's with digital tuners and a HD Projector. I am not rich. It is just that I save hard earned money for a few luxuries my wife and I will enjoy. Acquiring HD DVR's or set top boxes for all of the ATSC TV's is cost prohibitive.
Face it folks, you can lead the country in a multimedia revolution and make lots of money. Let's just be reasonable about it!
Sincerely, John from Pittsburgh PA
Contact me to elaborate. I would be glad to support you.
It is not in the best interest of the customer to require technical support just because you relocate. I had to call 7 times over a 24hr period to get my email transferred to my new account after moving into my first home. After going thru the annoying prompts to only be connected to someone who then puts me on hold for 20 minutes is not increasing my loyalty to Verizon. After my call was dropped, I called back for the 2nd time tonight only to be connected to someone who says they don't handle this but will transfer me to email tech support only to sit in silence for 10min before giving up. Call number 3 I reached someone named Anthony and explained to him my frustration only to be put on hold again for about 20min before my call was again dropped. Call number 4 I immediately asked for the manager. This time I was helped after 41 minutes of reloading and registering for Verizon DSL (which was already installed on my computer since I ONLY MOVED). Although the last tech seemed to help resolve the issue (still waiting out the 15min he told me I would have to wait before his manager could re-direct my email) I still never was allowed to speak to a manager. Overall- this process needs to be much smoother and your focus on good customer service needs to be greatly improved on. In this day and age no one can afford to be without email for 2 days because Verizon can't link one account with another in a smooth manner. I take customer reviews very seriously when deciding which companies I will give my business to. I can assure you- this experience with Verizon will be posted on every website I visit that allows customer reviews of Verizon.
I have referred 10 people to Fios over the past few years and never gotten credit. I found out about the referral program last year, after a friend had gotten fios and was too late to get credit on that too. Three weeks ago, I referred a friend to Fios and went to the rewards site and put in her info to make sure I got credit. She had some questions and called CS. They told her that I would get credit and placed the order. There was an error on Verizon's part and the install didn't happen yesterday so I went over to help her. The CS rep told us that the only way for me to get credit would be to have her cancel the order and then re-order online using the referral code that I generated, but that would push her install back a few weeks, so I told her to forget it. Please make the referral process easier because people don't want to order online, they want to speak to someone about the different packages and after they get the info, they aren't going to hang up and then order online, especially of the rep is telling them that a freiend will get credit. Thanks
Remove the advertisement stuff from your bills. Be Green yourself! You keep pushing paperless billing, but keep putting addvertisement trash for FiOS and everything else in your bills. Send just the bill. I have your service, if I want more I will see it online and or ask for it.
Remove the go green screen from the MyVerizon login.