on 04-26-201108:04 AM - last edited on 04-26-201109:53 AM by DougVZ
I’ve downloaded the iPhone FiOS app and it lets me AirPlay my iPhone photos into my 52’’ flat screen though my FiOS STB, which means that it is technically possible. Why not have an AirPlay widget available for the FiOS STB? I would love to have this feature but really don’t want to buy an Apple TV. I’m assuming that Apple would change FiOS for the AirPlay license; if that’s the case you could pass along that cost to the customers that install this widget – I wouldn’t mind paying for the AirPlay widget.
I downloaded the WatchESPN app to my iPad and have been spending considerable amount of time trying to link to my Verizon Fios account. The only option that comes up is Verizion High Speed Internet for and not Fios and therefore ESPN is telling me that I do not have access to all ESPN content and can only watch ESPN3 because of this on my iPad. I have Fios Triple Play and subscribe to ESPN packages. Seems like others are also having this problem. What's the deal?
I receive spam where the subject contains a long string of words without any spaces. Is it possible to create a filter that identifies alpha numeric strings greater than X number to allow disposing of these unwanted emails?
Auto Spell Check by default or an option to turn it on. When a user clicks on the post button it could come up and run spell check like many Email programs. Fur peepol lick me hoo dunt speel weel. Some times what my head thinks does not make it out my finger tips properly.
This is most noticeable when posting in a blog where you can not go back and fix your post.
Just switched from Direct TV and have 30 days to decide if I'm keeping FIOS or not. We were lucky to get one of the new, extremely large capacity DVRs; however, I'm extremely frustrated with the lack of conflict resolution. The only option I've found so far is to start a new search to find the other time that particular episode is showing, schedule to record that, and then delete the showing in conflict. SInce I've been through a variety of ways that Direct Tv has managed this situation over the years with Direct TV, I know there are lots of ways to do this. Please...is there something in the works and, if so, when might it be available.
I would like to be able to identify support agents. I recently had a problem with my TV remote. I was helped by a very nice, polite young man who was both knowledgeable and patient. With all the complaining we customers do, I thought it only proper to see if I could let management know about this young man. Perhaps, if agents received some kind of compensation for their good work, they would always strive to be better. The good support agent would benefit; the customer would benefit, and Verizon would benefit. One way to do this might be to assign case numbers to the customer when they call for assistance. Management could then easily identify the agent and even rude customers if that was the case.
Problem: Parental Controls only stop access to TV channels...kids still can watch recorded shows, free-on-demand shows, and FIOS TV. As a result, the kids still watch the TV!!!!
Solution: Enable a "Master On/Off" switch as advertised in the Help video that fully shuts off access the four(4) ways to watch TV - channel surf, recorded shows, on-demand and FIOS TV. OR, have individual menu items (like the Parental controls) turn on/off the various capabilities.
Result: Happy parent!
Other solution we tried: Purchase only the $13.99 basic service. Problem with this approach... the un-bundled cost of the other services (phone and internet) ended up being the same as the bundled service.
Would be nice if there was a way to customize the Guide feature so it would not enlarge the channel listing with added information. Current sysem makes it hard to scroll,,, the expanded listing gets in the way. Prefer Conast Guide where you can scroll easily and if you like you can click "info" for expanded listings.
I don't think it is very useful to "airdrop" someone into 1952 if they enter an invalid TV channel. I expect most users don't know why they got there, how they got there, or what a presentation on SEARCH, ON DEMAND, or FLEX VIEW et al has to do with changing channels.
Better simply to display "????" and leave them where they are.
on 12-30-201009:47 AM - last edited on 01-03-201111:34 AM by DougVZ
This isn't exactly a new idea, but I guess by a stretch you could think of it as one.
I was browsing on the Online Backup & Sharing Plans page that you can access using the See All Plans link. The word "occasional" is misspelled. It's spelled "occational" twice on the page. As a tech writer, I'm particularly aware of the impact things like that have on the impression people have of your company.
I love Verizon's service. Our small office uses it in preference to the non-Verizon VOIP offering that the rest of the office uses, even though we pay more for it.
But every time we get a call from Verizon sales, or call in to fix some billing problem, it is painful. Either technically--"switch from Centrix and we'll save you money" ended up with no calls coming in to one phone line (or maybe it was call hunting that didn't work) and no voice mail for several days; or billing wise "your price will be xx amount, minus a $20 promotion on top of that for the trouble that the failed switch away from Centrix caused you"--where the amount wasn't what was promised.
And when I call in to clean the issue up, the answer is "they shouldn't have done that, it won't work because of" (fill in a reason that takes us 10 minutes to understand).
Verizon, we love your service at our home. The plans are simple, the bills are relatively easy to understand. Please make your small business billing as easy to deal with.
If you'd like more specific suggestions, I'd be glad to go through our bill with you and point out what confuses us.