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ConstableJohn

Whole House HDTV

Status: Under Review
by ConstableJohn on ‎05-08-2011 08:29 PM
  • A national standard was created that all new TV's have digital tuners (ATSC) to prepare us for the increased number of frequencies needed to fulfill the future needs of Americans. Cable and satellite companies are negating all that was fought for and instituted by the regulatory organizations by providing there own tuners and allowing only one HDTV to be connected to that cable or satellite box. More and more people will have multiple HDTV's in there homes and it is becoming increasingly complicated and expensive for a lay person to manage there home media.
  • Let's save you (the provider) and us (the consumer) some money and reduce waste by implementing a new idea of mine.

Create a central HD DVR with a coaxial output that will distribute all of the subscription channels over existing home coax network. RG-6 will support 1080P and RG-59 will support 720P which can upgraded for a fee by the distributors. Then simply program the TV tuners to memorize those subscribed channels. Charge a reasonable fee for each ATSC TV connected to the network. Premium DVR capabilities could be provided for an additional fee. Provide RF remote controls for a small fee per unit to as many rooms as the owner wants to control from. DVR recordings can broadcast on an unused channel on the
TV's tuner.

  • Regarding the Motorola_7232P2, I connected the output to an HDMI active splitter. The outputs was to go to an HDTV and an HD projector in the same room. The video signal was severely distorted and broken up. Removing the splitter corrected the problem. Now, I have to hassle with plugging in one or the other. Also I have three HDTV's with digital tuners and a HD Projector. I am not rich. It is just that I save hard earned money for a few luxuries my wife and I will enjoy. Acquiring HD DVR's or set top boxes for all of the ATSC TV's is cost prohibitive.
  • Face it folks, you can lead the country in a multimedia revolution and make lots of money. Let's just be reasonable about it!

Sincerely, John from Pittsburgh PA

Contact me to elaborate. I would be glad to support you. 

Status: Under Review
the challenge is content protection... your devices need to support encrypted content delivered as you described... so either your screens need the encryption support embedded... or a device connected to them (i.e. small set top type device). I think the real future path is going to be FiOS TV app on broadband enabled screens / devices... no equipment from Verizon necessary.

Remove the advertisement stuff from your bills. Be Green yourself! You keep pushing paperless billing, but keep putting addvertisement trash for FiOS and everything else in your bills. Send just the bill. I have your service, if I want more I will see it online and or ask for it.

 

Remove the go green screen from the MyVerizon login.

Status: Under Review
imckinne

Resolve DVR Scheduling Conflicts

Status: Under Review
by imckinne on ‎10-10-2010 04:37 PM

Just switched from Direct TV and have 30 days to decide if I'm keeping FIOS or not.  We were lucky to get one of the new, extremely large capacity  DVRs; however, I'm extremely frustrated with the lack of conflict resolution.  The only option I've found so far is to start a new search to find the other time that particular episode is showing, schedule to record that, and then delete the showing in conflict.  SInce I've been through a variety of ways that Direct Tv has managed this situation over the years with Direct TV, I know there are lots of ways to do this.  Please...is there something in the works and, if so, when might it be available.

Status: Under Review

Rather than sharing the primary account password, I'd like to have the ability to designate some sub-accounts (and not others) to have access to voice mail on the web.

Status: Under Review

Why cant V* adopt ITIL standards like other large companies?  At the very least, V* should get serious about Change and Configuration management.

Status: Under Review
koksincerity75

Why does it take an act of GOD to get your email transferred if you move????

Status: Under Review
by koksincerity75 on ‎03-23-2011 06:21 PM - last edited on ‎03-30-2011 03:29 PM by Admin Emeritus

It is not in the best interest of the customer to require technical support just because you relocate.  I had to call 7 times over a 24hr period to get my email transferred to my new account after moving into my first home.  After going thru the annoying prompts to only be connected to someone who then puts me on hold for 20 minutes is not increasing my loyalty to Verizon.  After my call was dropped, I called back for the 2nd time tonight only to be connected to someone who says they don't handle this but will transfer me to email tech support only to sit in silence for 10min before giving up.  Call number 3 I reached someone named Anthony and explained to him my frustration only to be put on hold again for about 20min before my call was again dropped.  Call number 4 I immediately asked for the manager.  This time I was helped after 41 minutes of reloading and registering for Verizon DSL (which was already installed on my computer since I ONLY MOVED).  Although the last tech seemed to help resolve the issue (still waiting out the 15min he told me I would have to wait before his manager could re-direct my email) I still never was allowed to speak to a manager.  Overall- this process needs to be much smoother and your focus on good customer service needs to be greatly improved on.  In this day and age no one can afford to be without email for 2 days because Verizon can't link one account with another in a smooth manner.  I take customer reviews very seriously when deciding which companies I will give my business to.  I can assure you- this experience with Verizon will be posted on every website I visit that allows customer reviews of Verizon. 

Status: Under Review
I apologize for the inconvenience you experienced in your move and transfer of emails. We will investigate this issue further and work to close the gap that caused the problem. Thank you for your candid feedback.

I have referred 10 people to Fios over the past few years and never gotten credit.  I found out about the referral program last year, after a friend had gotten fios and was too late to get credit on that too.  Three weeks ago, I referred a friend to Fios and went to the rewards site and put in her info to make sure I got credit.  She had some questions and called CS.  They told her that I would get credit and placed the order.  There was an error on Verizon's part and the install didn't happen yesterday so I went over to help her.  The CS rep told us that the only way for me to get credit would be to have her cancel the order and then re-order online using the referral code that I generated, but that would push her install back a few weeks, so I told her to forget it.  Please make the referral process easier because people don't want to order online, they want to speak to someone about the different packages and after they get the info, they aren't going to hang up and then order online, especially of the rep is telling them that a freiend will get credit.  Thanks

Status: Under Review
I have to dig in here... I have gotten several pieces of feedback on Share the Network... but the piece about ordering online will remain... I am sure.
RobC

AirPlay on FiOS STB

Status: Under Review
by RobC on ‎04-26-2011 08:04 AM - last edited on ‎04-26-2011 09:53 AM by Admin Emeritus

I’ve downloaded the iPhone FiOS app and it lets me AirPlay my iPhone photos into my 52’’ flat screen though my FiOS STB, which means that it is technically possible. Why not have an AirPlay widget available for the FiOS STB? I would love to have this feature but really don’t want to buy an Apple TV. I’m assuming that Apple would change FiOS for the AirPlay license; if that’s the case you could pass along that cost to the customers that install this widget – I wouldn’t mind paying for the AirPlay widget.

Status: Under Review
Do you literally mean "Airplay" from Apple... or the generic function of slinging from a mobile device to the TV screen?

Hello,

 

I downloaded the WatchESPN app to my iPad and have been spending considerable amount of time trying to link to my Verizon Fios account.   The only option that comes up is Verizion High Speed Internet for and not Fios and therefore  ESPN is telling me that I do not have access to all ESPN content and can only watch ESPN3 because of this on my iPad.  I have  Fios Triple Play and subscribe to ESPN packages.   Seems like others are also having this problem.  What's the deal?

Status: Under Review
Please understand this is not a good place to get support. I will take a look and see what's up... mine is working.
Deepwater

Create a Filter Category

Status: Under Review
by Deepwater on ‎03-01-2011 06:47 AM

I receive spam where the subject contains a long string of words without any spaces.  Is it possible to create a filter that identifies alpha numeric strings greater than X number to allow disposing of these unwanted emails?

Status: Under Review
We would very much like to enhance our Verizon Email filters to accomodate these type of requests. However, please know that many confirmation emails have subject lines that may contain a long string of alphanumeric characters without spaces. Thank you for the suggestion.
prisaz

Auto Spell Check when posting.

Status: Under Review
by on ‎11-22-2010 09:45 AM

Auto Spell Check by default or an option to turn it on. When a user clicks on the post button it could come up and run spell check like many Email programs. Fur peepol lick me hoo dunt speel weel. Some times what my head thinks does not make it out my finger tips properly.

 

This is most noticeable when posting in a blog where you can not go back and fix your post.

Status: Under Review
Submitted to Lithium as an idea for upgrade.
topdog

Technical Support

Status: Under Review
by on ‎09-18-2010 12:53 PM

  I would like to be able to identify support agents.  I recently had a problem with my TV remote.  I was helped by a very nice, polite young man who was both knowledgeable and patient.  With all the complaining we customers do, I thought it only proper to see if I could let management know about this young man.  Perhaps, if agents received  some kind of compensation for their good work, they would always strive to be better.   The good support agent would benefit; the customer would benefit, and Verizon would benefit.  One way to do this might be to assign case numbers to the customer when they call for assistance. Management could then easily identify the agent and even rude customers if that was the case.

Status: Under Review

Problem:  Parental Controls only stop access to TV channels...kids still can watch recorded shows, free-on-demand shows, and FIOS TV.    As a result, the kids still watch the TV!!!!  

 

 

Solution:   Enable a "Master On/Off" switch as advertised in the Help video that fully shuts off access the four(4) ways to watch TV - channel surf, recorded shows, on-demand and FIOS TV.      OR, have individual menu items (like the Parental controls) turn on/off the various capabilities.

 

 

Result:   Happy parent!

 

 

Other solution we tried:    Purchase only the $13.99 basic service.     Problem with this approach... the un-bundled cost of the other services (phone and internet) ended up being the same as the bundled service.

 

 

Status: Under Review
JimHough

1.9 Search hates Famiily Guy

Status: Under Review
by JimHough on ‎04-22-2011 09:18 AM

Last night I tried to search for Family Guy and nothing showed up.  I searched for FAMILY and got "No Results.."  

I searched for "FAMIL" and it took me forever (many pages) to scroll down and find Family Guy.  - when I added the "Y" it told me "No Results."  I

 

Under 1.8 if you typed "FAM" Family Guy would pop to the top of the list!  What's up with that?  I think 1.9 needed a longer wider beta test.

 

So who has it in for Family Guy?

 

 

VOTE FOR THIS IDEA

Status: Under Review
I will check it out.
Trombino

Menu Guide Hard to Scroll

Status: Under Review
by Trombino on ‎04-10-2011 10:22 AM

Would be nice if there was a way to customize the Guide feature so it would not enlarge the channel listing with added information.  Current sysem makes it hard to scroll,,, the expanded listing gets in the way.  Prefer Conast Guide where you can scroll easily and if you like you can click "info" for expanded listings.

Status: Under Review
There are more views of guide data for live TV coming in the next release of software. Maybe we can re-visit after that upgrade ships
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