Remove the advertisement stuff from your bills. Be Green yourself! You keep pushing paperless billing, but keep putting addvertisement trash for FiOS and everything else in your bills. Send just the bill. I have your service, if I want more I will see it online and or ask for it.
Remove the go green screen from the MyVerizon login.
It is not in the best interest of the customer to require technical support just because you relocate. I had to call 7 times over a 24hr period to get my email transferred to my new account after moving into my first home. After going thru the annoying prompts to only be connected to someone who then puts me on hold for 20 minutes is not increasing my loyalty to Verizon. After my call was dropped, I called back for the 2nd time tonight only to be connected to someone who says they don't handle this but will transfer me to email tech support only to sit in silence for 10min before giving up. Call number 3 I reached someone named Anthony and explained to him my frustration only to be put on hold again for about 20min before my call was again dropped. Call number 4 I immediately asked for the manager. This time I was helped after 41 minutes of reloading and registering for Verizon DSL (which was already installed on my computer since I ONLY MOVED). Although the last tech seemed to help resolve the issue (still waiting out the 15min he told me I would have to wait before his manager could re-direct my email) I still never was allowed to speak to a manager. Overall- this process needs to be much smoother and your focus on good customer service needs to be greatly improved on. In this day and age no one can afford to be without email for 2 days because Verizon can't link one account with another in a smooth manner. I take customer reviews very seriously when deciding which companies I will give my business to. I can assure you- this experience with Verizon will be posted on every website I visit that allows customer reviews of Verizon.
I have referred 10 people to Fios over the past few years and never gotten credit. I found out about the referral program last year, after a friend had gotten fios and was too late to get credit on that too. Three weeks ago, I referred a friend to Fios and went to the rewards site and put in her info to make sure I got credit. She had some questions and called CS. They told her that I would get credit and placed the order. There was an error on Verizon's part and the install didn't happen yesterday so I went over to help her. The CS rep told us that the only way for me to get credit would be to have her cancel the order and then re-order online using the referral code that I generated, but that would push her install back a few weeks, so I told her to forget it. Please make the referral process easier because people don't want to order online, they want to speak to someone about the different packages and after they get the info, they aren't going to hang up and then order online, especially of the rep is telling them that a freiend will get credit. Thanks
Just switched from Direct TV and have 30 days to decide if I'm keeping FIOS or not. We were lucky to get one of the new, extremely large capacity DVRs; however, I'm extremely frustrated with the lack of conflict resolution. The only option I've found so far is to start a new search to find the other time that particular episode is showing, schedule to record that, and then delete the showing in conflict. SInce I've been through a variety of ways that Direct Tv has managed this situation over the years with Direct TV, I know there are lots of ways to do this. Please...is there something in the works and, if so, when might it be available.
on 04-26-201108:04 AM - last edited on 04-26-201109:53 AM by DougVZ
I’ve downloaded the iPhone FiOS app and it lets me AirPlay my iPhone photos into my 52’’ flat screen though my FiOS STB, which means that it is technically possible. Why not have an AirPlay widget available for the FiOS STB? I would love to have this feature but really don’t want to buy an Apple TV. I’m assuming that Apple would change FiOS for the AirPlay license; if that’s the case you could pass along that cost to the customers that install this widget – I wouldn’t mind paying for the AirPlay widget.
I downloaded the WatchESPN app to my iPad and have been spending considerable amount of time trying to link to my Verizon Fios account. The only option that comes up is Verizion High Speed Internet for and not Fios and therefore ESPN is telling me that I do not have access to all ESPN content and can only watch ESPN3 because of this on my iPad. I have Fios Triple Play and subscribe to ESPN packages. Seems like others are also having this problem. What's the deal?
I receive spam where the subject contains a long string of words without any spaces. Is it possible to create a filter that identifies alpha numeric strings greater than X number to allow disposing of these unwanted emails?
Auto Spell Check by default or an option to turn it on. When a user clicks on the post button it could come up and run spell check like many Email programs. Fur peepol lick me hoo dunt speel weel. Some times what my head thinks does not make it out my finger tips properly.
This is most noticeable when posting in a blog where you can not go back and fix your post.
I would like to be able to identify support agents. I recently had a problem with my TV remote. I was helped by a very nice, polite young man who was both knowledgeable and patient. With all the complaining we customers do, I thought it only proper to see if I could let management know about this young man. Perhaps, if agents received some kind of compensation for their good work, they would always strive to be better. The good support agent would benefit; the customer would benefit, and Verizon would benefit. One way to do this might be to assign case numbers to the customer when they call for assistance. Management could then easily identify the agent and even rude customers if that was the case.
Problem: Parental Controls only stop access to TV channels...kids still can watch recorded shows, free-on-demand shows, and FIOS TV. As a result, the kids still watch the TV!!!!
Solution: Enable a "Master On/Off" switch as advertised in the Help video that fully shuts off access the four(4) ways to watch TV - channel surf, recorded shows, on-demand and FIOS TV. OR, have individual menu items (like the Parental controls) turn on/off the various capabilities.
Result: Happy parent!
Other solution we tried: Purchase only the $13.99 basic service. Problem with this approach... the un-bundled cost of the other services (phone and internet) ended up being the same as the bundled service.
Would be nice if there was a way to customize the Guide feature so it would not enlarge the channel listing with added information. Current sysem makes it hard to scroll,,, the expanded listing gets in the way. Prefer Conast Guide where you can scroll easily and if you like you can click "info" for expanded listings.
I don't think it is very useful to "airdrop" someone into 1952 if they enter an invalid TV channel. I expect most users don't know why they got there, how they got there, or what a presentation on SEARCH, ON DEMAND, or FLEX VIEW et al has to do with changing channels.
Better simply to display "????" and leave them where they are.