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Enable PIP Picture in Picture Functionality

Status: Accepted
by Ktrain on ‎04-23-2011 05:47 AM

How long will we have to wait for Verizon FIOS to upgrade their existing clunky oversize "set top" boxes to allow Picture in PIcture (PIP)?  Since we are told the existing set top boxes cannot provide PIP, why not just offer us PIP hungry customers a different box, like the Scientific American's. 


Its high time for Verizon to not drop the ball on this one. If the existing boxes cannot handle such a simple function that Comcast customers in my area have had for years, I will be forced to switch to Comcast to resolve this. I bought a TV with PIP functionality deliberately, like so many others have. If the digital age involves rolling back technologies, why did we switch again?


I am forced  to presume Verizon FIOS wants me to rent yet another box and split the signal before it enters my set top box,, and live with SD and a limited channel lineup and no guide. Nope. Its like we are still in the stone age. Why is there a PIP button on my remote, anyways? 


Its also high time to abandon the name set top box.  If a single customer can get the set top box on top of the existing flat panel high definition TV, please post a picture so we can all get a good laugh. 



Status: Accepted
But not the 1990's definition of PIP... something more sophisticated... 1,2,3,4,5,6,7.... video windows on a screens... you pick which ones... just went to a design meeting today :smileyhappy: Please jack up the vote volume.... will help me in the cause.

How about the NASA channel

Status: Accepted
by on ‎10-08-2010 07:42 PM

How about the NASA channel(s). That one is free and you do not have to fight over rights to air it. It has only been asked for like the past three years.

Status: Accepted
It is in the content queue, but lower priority

Currently all Verizon DVR external storage devices are "married" to a particular home DVR.  If for any reason that DVR requires replacement, the only way to preserve content stored on the external device is to make real-time hard copies to another device such as a DVD or Blu-Ray recorder.  Judging from the many forum posts on this subject, users are not happy with this situation.


Recently I learned from another forum member that this situation was addressed by Dish in the following manner.  Originally Dish external drives were married to a particular DVR.  According to information in the forums, Dish later "divorced" the external drive from the DVR and "re-married" it to the user's account.  This means the external drive can be used to play recorded content on any DVR properly registered with the account, including replacement devices.


This seems like a solution worth investigating, particularly since Verizon has promised to release an entirely new system called Verizon Media Server.  Why not include this feature from the start?.

Status: Accepted
Thanks for the alert. I have passed this to the proper team within verizon.

Name change to the account

Status: Accepted
by mariaelena on ‎07-02-2013 12:49 PM

We have had service with Verizon for years and the account has been in my husband's name.  Recently he passed away and I called to have a name change.  This change is treated as a termination of one account and start of a new service plan under the new name.  Even though I was told it would be seamless I lost Internet and Fios service for a few hours.  I even had a technician show up to install my "new Fios" when in fact I already had it.  Then I got a survey over the phone regarding the installation.  I believe there has to be a better way to just make a name change than to go through the process of a new account and a lot of unnecessary time and effort.

Status: Accepted

I'm disappointed that Verizon only allows you to only scan 2x the rate when you are watching Video on Demand content.

Status: Accepted
It's a different technical problem to solve for On Demand as opposed to VOD

Turner Classic Movies HD

Status: Accepted
by Hellstorm on ‎09-06-2010 06:51 AM



"Here is the final word from the TCM Programming Department in response to my question about their HD Content posted during a "People Behind the Network Forum" held at 15.30 hours, PDT, at the Hollywood Roosevelt Hotel on Friday afternoon, 23 April, 2010:

TCM currently up-converts all content on the HD feed at this time and will begin to feed actual HD content to the HD feed within the year. Their initial objective was to get the HD feed in place and then, as they can acquire HD prints from the studios; HD prints for the licensed content which they own outright, and HD prints for future programming; begin to feed HD and down-convert for the SD feed.

The reason for the long lead time is that some of the rights to the films are negotiated as far as three years out. While normal programming is done between 5 and 7 months out - they are currently programming general content for September / October 2010 - special circumstances, such as significant dates in history, director or actor's birthdays, or other events can require planning as much as five years in advance."


When will TCM have their HD feed "in place" at FIOS? Hopefully before they start their Halloween programming.


Status: Accepted
TCM HD is in the channel queue, but we don't provide dates here. When we start adding it to the network, we'll change this status to "In Progress" here.

The Cablevision and Tie Warner apps that let you stream live tv must be used within the home network.  There is no point in using that app unless you are in the bathroom or outside.  Please develop an app that lets us use the app away from our home network. 

Status: Accepted
To be clear there will definitely be content that can only be watched in the home (business restriction)... but there will also be options that are available outside of the home... the ones trapped in the home will be less and less as we progress forward.

Verizon clearly has the capability and network to stream more data/video to smartphones.  Since I can already log in to my DVR box to control recordings, why not push video that is already recorded back to my phone.  It would be one more way Verizon could stay ahead of the competition.

Status: Accepted
We do agree that you should be able to enjoy FiOS TV content from your computer or mobile phone... it may not stream from your DVR... it might stream from our network servers instead

Font Options

Status: Accepted
by on ‎04-21-2011 06:54 AM

Reading the comments of 1.9 over the forums and Twitter, I see a lot of people complaining about the guides font size.  Some are saying the font is too small, and some are saying the full screen guide can fit even more if the font was smaller.  Personally, I find the font size in 1.9 to be fine where it is.


So what I propose is the ultimate solution, which WILL SATISFY EVERYONE! Why not code in and offer font size options? Other providers are currently testing font size customizations in their next-gen guide, leaving it in the hands of the customer to find their ideal font size.


And while were at it, there really should be options for almost every conceivable setting, because everyone is different and how else could you please everyone?  I know that might be a pipe dream, but it's something to strive for! 

Status: Accepted
Yes and yes. This is so hard. So hard. But definitely on that mission.

A Pnadora internet radio Widget

Status: Accepted
by jeff8265 on ‎10-10-2010 10:28 PM

A Pandora internet radio Widget would be nice. With the 1.8 and 1.9 updates and Pandora your DVR would be better then Tivo.

Status: Accepted

It would be great if I could see what is scheduled to record on the Multi-Room DVR in my den on the STB in my bedroom. Typically I watch TV in the bedroom at night, and never see that my shows are scheduled to record (even though they are on the Multi-Room DVR) - it would be terrific if I could see what is going to record on the STB guide (for instance, by showing the record icon on the scheduled recordings on my regular STBs).


Grayson Moore

Status: Accepted
We have seen this request before and agree it is a good idea.

Name of Recorded Episode

Status: Accepted
by drelexgrad on ‎09-14-2011 12:10 PM

The changes to Fios which happened last night (9/13/11) are great.  When you have a recorded program on the DVR and select "Program Information", the name of the channel appears on the "Program Information" screen, but the name of the "episode", which appeared on the previous screen, does not appear.  I would like for it to be repeated.



Status: Accepted

Next Generation STB

Status: Accepted
by on ‎08-21-2011 08:10 AM

In summary, I would like there to be a box next to my ONT that has eight tuners, a Hard Drive, a Connector for esata, and MOCA and Ethernet ports. At each TV, there would be a small box that connects to MOCA or Ethernet and the TV. All recordings and tuning would be done by the box next to the ONT. The small box next to each TV would just receive the signals and send commands to the central box.


Advantages of this:


All TVS could see all recordings

It could support an external esata box with multiple drives

The small box next to each TV could be built into future TVs --> no more STB!!!!

The central box would have access to 8 tuners rather than the two in each current STB.

It would simplify MRDVR use since you would not need to know which box a recording was made on

It would provide a transition to IPTV - just move the central box from near the STB to Verizon


The central box would be something like a Silicon Dust HD Home Run Prime combined with a PC.

Status: Accepted

Save Power by powering down the HDD

Status: Accepted
by RichardTechGuy on ‎08-19-2011 05:19 PM

I have a Verizon HD DVR that I got in February 2010 when I subscribed to FIOS TV.

The HDD runs ALL the time which wastes power and creates heat.

Save power by powering down the Hard Drive when the box is turned off and no programmed recording is running.

This CAN be done.

Philips did it with their DVDR (HDD & DVD burner) in 2007. It was their model DVDR3575H.

The unit would power up the HDD 2 minutes before a timer recording and powers down in less than 10 seconds after the power is turned off.

Status: Accepted

Add In for Windows 7 Media Center - IPTV

Status: Accepted
by on ‎09-29-2010 10:17 AM

Currently, FiOS offers VOD, et. al. over IPTV. Can Verizon (maybe with the help of SeaChange) write an application for Windows 7 Media Center that will allow MC users to access the VOD and PPV libraries over IPTV? Yes, I know there are options like NetFlix for PPV, but if I only want to see 2 or 3 movies a year, I don't want the monthly fee if I can avoid it.


Then, when VZ begins migrating channels to IPTV to relieve the QAM space constraints, the application can then also tune in the channels that are migrated to IPTV. Imagine what one could do with the Ceton Infinitv4 + IPTV app for FiOS. 


If such an app were to be created, please do not have me acknowledge EVERY time that the application is for use by Verizon Customers (like Call Assistant). Just have me acknowledge that during the install.



Status: Accepted
Over the next 2 years we expect to expand the types of devices that can access all FiOS TV (live TV, VOD, widgets, etc) content at home and on the go.
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