Here's an idea! The next time you advertise to your customers that you provide ESPN Game Plan and you don't, you may want to post it on your website and on the ESPN Game Plan channel! What a debacle. Nabil, the "supervisor" informed me at 7:30 p.m. that it had been down all day and the technicians were working on it. Really? How long can it actually take to correct the problem when the live feed to our computer was right there, crystal clear? Nabil the brain surgeon, said that he'd been checking it every hour. How good of him. When he told me there was nothing they could do, there was very little, if any, apologetic tone in his voice. Quite honestly, Verizon just doesn't care whether their customers are satisfied or not. We left Cox for Verizon a long time ago for this reason, it could happen again.
I will soon be moving to central FL from New England and am an existing FIOS customer planning to keep my service. PLEASE PLEASE PLEASE consider adding NESN National to your channel lineup in Tampa....I can't imagine not being able to watch the Red Sox all summer!!!
Have pared-down versions of your email notices, and your website, for slow-connection customers, or don't send large email files to these customers. The "Fast" Verizon internet connection is barely sufficient for email, let alone Verizon website features.
I have been anticipating the debut of the new channel Fusion that's coming out on Monday. I knew that Verizon would be carrying them, but I just found today that it will only be available on the Ultimate HD package, and it won't even been in HD!
I really would like to see the channel available as an Extreme HD subscriber, an in HD at that. Thank you!
Older people who live alone or with a disabled partner could be helped by a calling service to check on their status every day. (if I die in my sleep, who would know?). The call could be automated; if no one answers after a pre-determined number of trys, a pre-selected relative, friend or whoever has been designated would be notified that the person had not responded. i would pay a reasonable charge for such a service.
The bundle discount being applied on the Internet charge doe not benefit those who write off certain charges or get expense reimbursement for internet use. I would like to see the bundle discount be applied to the total bill. Therefore I would benefit from your Bundle and the savings would go directly into my pocket!
Because Fios TV is internet based, I think it should be possible to make it more computer-like. I would really like to have a way for me to see what my kids have been watching on TV, how long they have been watching for, and a way to set different restrictions for each child. How about a timer that turns the Fios off after they have watched their limit of TV? I'm able to do similar things with my kids computer and user accounts, why not with their TV?
bydank6909-16-201309:59 AM - edited 09-16-201310:21 AM
Maybe I'm the only one that feels this way, but how about getting rid of the added taxes and fees that you charge your customers for your service. Some of these taxes and fees should be paid by Verizon and not pond off to your customers.
Please consider adding Sports Time Ohio to the Western NY FiOS market (Buffalo, NY). This channel is offered by satellite providers - I am strongly considering switching in order to view this programming.