I love FIOS and the iPhone DVR app it works great. I also like the idea of the FIOS remote however I don't think its fair that it only works on the HD boxes. Please update so that it works with the non-HD boxes.
The features Verizon Fios offers are great, but using the remote is not so great. I think adding a qwerty keyboard to the remote to make the features more user friendly is a necessity. It is awkward and outdated to use the remote to access all the great features fios offers.
Having a keyboard would make things simpler. Please consider this.
I don't know if this is appropriate to post but when I was with Dish they had over 20 "adult" channel options available where in Verizon we only have I believe 2. Is there a way we can get more of these channels?
Your Spam filter doesn't work AT ALL. If I move it to Spam I don't want to see it anymore. But they're all back the next day. Half the time Verizon email chokes up even trying to delete them. Makes me realize Verizon is taking sides with Lowermybills.com and Walmart over me. You have competition and you need to be better than they are....you're not.
Oh, and I'd rather not go through two pages of Verizon spam to get to my email. .
May I make a suggestion that I believe would be helpfu to your customers.
When you send emails about account changes and billing issues, it would be most helpful if the email noted the account #. I have two homes with two different verizon DSL services. I also have verizon cell phone. I also have a verizon dsl services at my office and a verizon landline there. When I get an email from verizon, it would be helpful to know which account verizon is referring to.
Just like Verizon asks for an account # when a customer calls, it would clarify things greatly if you provided the same in your correspondence!
Here's an example of an email from Verizon that does not reference any account #:
Dear Valued Verizon Customer,
We have processed a credit to your Verizon account. Please accept our apology for any inconvenience related to your service inquiry. It is our goal to efficiently resolve our customer's service request for complete satisfaction.
A credit in the amount of $2.78 will appear no later than your Jan, 2011 billing statement.
Complete the navigation instructions below to view adjustment records.
Step 1: Sign in to account Step 2: Click view bill below account actions Step 3: Click payment tab to the right of bill tab Step 4: Below payment actions on right side of page click payment/ adjustments history, scroll down to view adjustment history
Many TV providers have a mobile app so that they can watch there TV on the go when not at home. Verizon Fios does not. It would be appreciated if you could have app so that we could watch our TV on the go please and thank you.
on 11-23-201007:36 PM - last edited on 11-24-201011:34 AM by Jaime_Lee
I'd like to see more local (Western NY) sports programming. We have 4 Div I colleges locally (Bonas, UB, Canisius, Niagara) and very little broadcasts of their sporting events. Channel 1 displays that its for local sporting events, however, its hardly programming anything. My main interest would be in St. Bonaventure men's basketball and UB football, however, would be interested in basketball with any of these programs. Time Warner offers much more local sporting broadcasts. Please consider. Thank you.
Verizon should have a listing of all TV Systems and other products by Product Code and Manufacturer that will not operate with Verizon Remote Control Units. The list should include work arounds or solutions. Also if Verizon is working on providing solutions and an estimated tiem when that might happen.
When I trid to set up my NEW Haier 24" Class 1080 60Hz HDTV Product Code L24B1180 I was able to get the on / off to work but I cound not get any control over the sound. This was also true when I switched to a different Verizon Remote.
At one time the set turned off when I trid to use the sound control on the Remote.
Here is a on line chat that I had on the subjet with Verizon....
A Verizon Service Representative will be with you shortly. Thank you. Agent ...... has joined.
: Chat ID for this session is 11201139790.
(00:34:45): My problem is that I can turn on and off my TV with the Verizon remote but I can not control the sound.
(00:35:20): you will need to re program the remote
(00:35:30): To program the TV code:
(00:40:38): Code 1061 dose not work. I have a New Haier 24 inc 1080 TV and none of your codes work. I can get it to work with the TV power but that is it.
(00:41:53): in that case we will have to replace the remote
(00:43:00): Did that. I tried two button and four button Verizon remotes and none of them work.
(00:43:55): is this the first time with the issue?
(00:46:00): No. Verizon sent an identical verizon 2 button remote and that also failed. The Verizon box is new – it’s for HD.
(00:46:40): did it worked before?
(00:47:37): Never with the new Haier TV, only with others.
(00:48:02): in that case its a tv issue
(00:48:22): its not compatible
(00:50:05): I get that. Verizon is not keeping up with the latest technology. It’s not the TV it is Verizon. My Haier Remote works. Maybe Verizon should send a Harmony Remote?
(00:50:45): im sorry for that
(00:50:50): is there anything else i can do for you?
(00:52:24): Can I program the AUX with the Verizon box to control the sound? No I do not have an AUX sound unit.
(00:54:04): is there anything else i can do for you?
(00:55:10): Send it up to one of your technical staff please.
(00:55:25): is there anything else i can do for you?
(00:56:28): You may have them respond to us at …..
Does everyone know that Verizon cannot imput 2 different orders at once? I will give everyone an example of something I have been experiencing for the past several weeks:
I ordered 4 set top boxes for my house for home installation, I only received 3. P.S., 2 weeks later and numerous amount of phone calls speaking with literally 8 agents, I finally had the order placed for the delivery of the additional set top box. I then wanted to upgrade my package for more channels and was told that the order could not be completed for another 6 days. Reason being; You cannot process 2 orders at the same time. This is what I was told by the agent. If this is not true, than Verizon has hired incompetant people and I was mis-led. But if true, your kidding right? This is a multi-billion dollar company and they can't figure out a way to process two seperate orders? Direct TV can do it (and they are associated with Verizon!) , why can't Verizon? The idea is to try and give the customerbetter service and make it more convienent for the customer. We our expected to pay our bills on time (i know i do), we expect some courtesy. So tell the IT department to figure out a way to take multiple orders for the customer.
There have been at least a dozen questions in the DSL forum from people who are struggling with setting up a third party router that they plug into the DSL router that you supply, and then can't get on the internet. They haven't set either router into bridge mode, and many of them don't know what bridge mode is.
The sad thing is, half of them don't even need an extra router. VZ advertises that new DSL customers get a wireless DSL router with their start up kit. When you send them a Westell model 7500, you are doing what you promised. I think you are doing what you promised when you send a Westell 6100G as well. However, the 6100G only has one plug for ethernet connections, so it isn't right for all customers.
Some customers receive a model 6100 from you, but unless I'm mistaken, that's not a wireless DSL router. So, as part of this idea, you have to make sure you're sending everybody a router than can, in fact, provide wirless access to the internet. That's what you promise.
The main part of the idea is this: you have to tell the customer about the wireless capability. Maybe you could fit the explanation into the explanation that goes on that installation CD you ship with the kit. That CD is really good when it comes to explaining phone filters to the neophyte. It should be equally good at explaining wireless internet access.
And, by telling them about the wireless access you are supplying for free, you'll cut down on the number of needless trips to the electronincs store, and on the number of configurations that you don't support.
The Coupons window is very annoying. When you click on the "x" to close the window, you'd expect it to close, not wait and pop up in the next screen and usually right in the middle of the information you're trying to read. If I want the coupons, I'll get them. Please make it so that when a customer clicks on the "x" to close the window, that it stays closed until their next session.
It is a bit incredible that you determine what is local & what is not. You are offering local channels that are a couple of hours away from us. We live in central FL. We get local corverage (news, weather) from Tampa Bay to Venice. We are 10 min from Disney & about 30 from Orlando. PLEASE, PLEASE, PLEASE, start carrying WESH 2 out of Orlando. I would very much like to hear what the weather will be like where I am, not someplace that is 2 hours or more away from me.
Also, so you know, your customer service on these matters is a bit lacking. The email I received was more of an ad for programing to buy, did not really specifically address my request, & gave me a link to follow to request a channel that didn't exist & this thread is long to search for a specific request.
Every once and a while, the TV guide listing that your customers sign up for changes. To help them look to see what channels they are currently singed up for, why not list them? You list a few but you do not list all of them. I have read recently how several customers have wanted the Hallmark channel added or wish to view MLB. If these were shown to them in their plan and were changed, they could simply check their plan on your website to see the change.