Other providers are offering GolTV HD and ESPN Deportes in HD, when will Verizon offer these in HD.  I am paying well over $100 mostly just to get to the soccer broadcasts and I missing out on all the HD games.  

Several channels now broadcast good soccer games, e.g. ESPN's HD, FSW HD.  But the main channels are Fox Soccer Channel, GolTV, and ESPN Deportes, which verizon does not offer in HD.  If verizon were to offer these in HD consider not pricing so high, e.g. FSW+ now at $15 even in HD is too high if you consider that the customer already has Ultimate FIOS.  So come up with some creative combinations, e.g. Extreme HD plus the above.

And keep in mind that GolTV and ESPN Deportes should be available without having to subscribe to the Spanish Package.

So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.

I suppose this is because Verizon wants the ad space/revenue.  The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)

BRING BACK MY MSN for FREE.  I pay enough for the service that I do not deserve to be nickled and dimed like this.  

BAD IDEA.  The $2 fee to pay your bill didn't work, so let's try this!!!

Do you want to keep your MSN too?   Let's hear it!

Mark L

Dear Verizon,

Why the need for special, client-side software to access free WiFi?  No support for OSX, Linux, Android, iPhone, BlackBerry?  Really?  Come on Verizon, it's 2010!  Does anyone else dislike the need to install Verizon software to access WiFi?  In my opinion, client-side software is over kill.  It costs Verizon $$ to develop and maintain, limits operating system portability, and not to mention introduces another piece of software that could have unknown vulnerabilities.  What about a web-based app, or a Java app, or a universal binary, or source code that the user can compile themselves?  Maybe even just some better (i.e. more integrated) service level agreements with the WiFi hotspot providers?  Please, consider re-engineering this to offer your "free" WiFi service to a much larger percentage of your customer base.

Regards,

disappointed customer

I would like to see an option in the DVR schedule that would allow you to reschedule a conflict by finding an alternate time that the same episode is being broadcast.  It is quite common for new episodes on the cable networks to be rebroadcast a few hours later.  Having the option right there in the schedule would make it so much easier than exiting and finding the show in the guide.

I've been a customer of fios for over 3 years. I've never been delinquent on a bill. I hardly call customer service for anything. I heard that there is a new fios router that is GigE and 802.11N, whereas my current router is 10/100 and 802.11G...

I called to speak with a csr and was told that she could not guarantee which router was sent from the garage and that it was the V3 that I wanted. She told me that if she could, she would... But instead to try the Verizon plus store near my house and that they would swap out my old 802.11G box for the new v3 --- and would do it for free. 

So I called the Verizon store near my place... They were nice and said that unfortunately they don't have these new v3 boxes yet and that I should try calling Verizon fios directly because they can help me. 

So I called. He person I spoke with told me I was mistaken and that I was given bad information. That they can only swap like equipment. 

Seems like each department is given different information...

Which brings me to my idea.

a) train all staff equally

B) allow your good customers... Those that have recommended your service to many many many people... Those that pay their bills. To upgrade to the latest equipment...

Why would you penalize EARLY ADOPTERS?

Why would you alienate the same people who help your NPS?

It doesn't make sense. You have a better chance of retaining me longer and having me remain a promoter much longer - which will lead to a higher ARPU.

But instead you risk losing a customer and converting me to a Detractor.

AMC has some of the best new programming on television, but the Verizon FiOS feed is terrible.  The quality looks like YouTube, or worse.  A technician at my house confirmed today that the problem is with Verizon's satellite feed, not with anything in my home.  There are also numerous posts about this in the forums:

http://www.dslreports.com/forum/r26100410-HD-AMC-HD-hits-a-new-low.

http://forums.verizon.com/t5/FiOS-TV-Programming/AMC-HD-is-Low-Quality/td-p/177087

AMC is available in high quality on Comcast and from Apple.  Why not FiOS?

My friends and colleagues in the UK, Spain, Portugal, India, France and numerous other countries have or are getting internet speeds of 100Mb/s / 100Mb/s and 200Mb/s / 200Mb/s.  And their costs are nominal compared to what we pay for significantly slower speeds.

Instead of being proud of the fact that you're offering asymmetrical 150/35 at a price that is laughable it's so high (not to mention you don't offer it as part of a package so one would pay through the nose for it plus the added cost of breaking up their package,) how about taking advantage of this fiber network you advertise every few minutes on television and offer us reasonable prices for services that are standard in many countries.

Please keep in mind that symmetrical connections are much more stable and reliable.  Also, some of us don't consider 150/35 and upgrade from 35/35 due to lack of increase in upload speeds and change to asymmetrical connection which virtually guarantees a slower upload speed despite the advertised same speed.

Thank you.