Customers With Disabilities
Enter New Idea

When I first signed up for FiOS back in 2004-2005, the rental for the box was $3.99/month.  After being a customer for 7-8 years, the rental increased even though I'm told there is NO CHANGE in the box as far as software or design.  Personally, I feel like I've more than paided for the 3 boxes I've been renting over the last 7-8 years.

 

When the router was upgraded, I found out when a friend signed up for FiOS.  Version never told me about the upgrade or that I could get one for free.

 

Since I can't even talk to a technically savvy Verizon employee when I call, and all I get via email is "canned" answers; I'm submitting my complaint here as a suggestion.

 

Status: Acknowledged
dman1115

Drop Current TV/Al Jazeera

Status: Acknowledged
by dman1115 on ‎01-03-2013 05:50 AM

Now that Al Gore has sold Current TV to the Al Jazeera network, I would humbly ask that Verizon seriously consider dropping this channel from all services, as Time Warner Cable has done.

 

Thank you.

Status: Acknowledged

Thank you for your suggestion. We will make sure the proper teams within Verizon are made aware of your idea.

wdp

Watching DVR or TV channels on a PC

Status: Under Review
by wdp on ‎01-13-2013 07:09 AM

I would love to have the ability to watch my DVR shows on my PC like I could with Direct TV.  Making it easier to see live TV on a PC would be nice also. Thats something Verizon should be trying to do.

Status: Under Review
Please check back for future updates.
teal_c

How about providing jobs in the US

Status: Acknowledged
by teal_c on ‎02-15-2012 08:04 AM

I recently had an issue with my Internet service and I call tech support.  Not unusual, it happens.  My problem is that I could barely understand the technician and had to call 3 more times to resolve the issue.  Okay that happens too.  So today I get a call to see if my service was working and there were no more issues.  I explained to the person calling that my issues took so long to resolve because the technician had a heavy accent and had asked if there was someone else I could speak too.  I was told there wasn't anyone that I could speak to that spoke english better.   The person explained that if in the future there was this issue that I should ask to be transferred to someone in the US!!!! WHAT?!??!  i could not believe what I was hearing.  I have to ask to be transferred to someone in the United States.  It turns out the person who was calling me was in INDIA!!! I find this incredible that Verizon does this knowing that our unemployment rate is so high and our economy is in the tank.  

 

So my idea is this.  How about stop farming out tech support to another country because it may save money.  Or whatever reason they might have for providing such a disservice to our country.  The country they are based in and their customers are based in.  If I put in my phone number and its in the North East US then I should be speaking to someone here not 10,000 miles away.  Just a thought.  Maybe I am wrong and maybe I am just a jerk for saying it.  But I don't think so.  I think that all companies should hire people in the country their customers are.  Create jobs for those people who need them and perhaps use those services.  

 

Okay I will get off my soapbox and shut up now.  Have a great day America.

Status: Acknowledged
bbrown9

Get VOD on a tivo

Status: Maybe Later
by bbrown9 on ‎03-12-2011 09:15 PM

I would really like to be able to order VOD to view on my TiVo with cable card. The Tivo is internet connected and it should be able to request the VOD via internet and have the content delivered either over internet or via the cable card.

 

Alternatively, I could live with ordering the content via my PC for display on my tivo.

Status: Maybe Later
There are some business circumstances with Tivo that prevent this any time soon... but we are working on a decent number of other devices you can buy at retail that could replace devices from Verizon.
prisaz

HD Programming or Channel Vote Board

Status: Maybe Later
by ‎08-09-2010 09:32 AM - edited ‎09-24-2010 03:55 PM

Programming Vote Board like this board, but different.

 

No comments allowed.

 

Only Votes with a restriction to the posts message body size. Limiting the body to a brief description of the channel.

 

No duplicate channel requests. If you want a channel, vote for it.

 

This could weed out the many repeat posts on the Programming board, and help track who wants what.

 

Think this is a good idea? Vote for it.

Status: Maybe Later
I will commit to publishing a blog post that aggregrates this information... and we will evaluate building this web app in early 2011
ahc11

Let good customers upgrade equipment --- for FREE

Status: Acknowledged
by ahc11 on ‎08-03-2012 09:23 PM - last edited on ‎08-04-2012 06:26 AM by Moderator

I've been a customer of fios for over 3 years. I've never been delinquent on a bill. I hardly call customer service for anything. I heard that there is a new fios router that is GigE and 802.11N, whereas my current router is 10/100 and 802.11G...

 

I called to speak with a csr and was told that she could not guarantee which router was sent from the garage and that it was the V3 that I wanted. She told me that if she could, she would... But instead to try the Verizon plus store near my house and that they would swap out my old 802.11G box for the new v3 --- and would do it for free. 

 

So I called the Verizon store near my place... They were nice and said that unfortunately they don't have these new v3 boxes yet and that I should try calling Verizon fios directly because they can help me. 

 

So I called. He person I spoke with told me I was mistaken and that I was given bad information. That they can only swap like equipment. 

 

Seems like each department is given different information...

 

Which brings me to my idea.

 

a) train all staff equally

 

B) allow your good customers... Those that have recommended your service to many many many people... Those that pay their bills. To upgrade to the latest equipment...

 

Why would you penalize EARLY ADOPTERS?

Why would you alienate the same people who help your NPS?

 

It doesn't make sense. You have a better chance of retaining me longer and having me remain a promoter much longer - which will lead to a higher ARPU.

 

But instead you risk losing a customer and converting me to a Detractor.

MarkL

Bring Back MSN Premium

Status: Acknowledged
by MarkL on ‎01-03-2012 03:38 PM

So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.

 

I suppose this is because Verizon wants the ad space/revenue.  The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)

 

BRING BACK MY MSN for FREE.  I pay enough for the service that I do not deserve to be nickled and dimed like this.  


BAD IDEA.  The $2 fee to pay your bill didn't work, so let's try this!!!

 

Do you want to keep your MSN too?   Let's hear it!

 

Mark L

 

Status: Acknowledged
arebmw

Mav TV

Status: Acknowledged
by arebmw on ‎11-29-2012 02:33 PM

Don't delete Mav TV from your schedule.  I enjoy the racing and the concerts.

Status: Acknowledged
drooplug

DVR Rescheduling of conflict.

Status: Acknowledged
by drooplug on ‎10-01-2011 01:15 PM

I would like to see an option in the DVR schedule that would allow you to reschedule a conflict by finding an alternate time that the same episode is being broadcast.  It is quite common for new episodes on the cable networks to be rebroadcast a few hours later.  Having the option right there in the schedule would make it so much easier than exiting and finding the show in the guide.

Status: Acknowledged
Jaguar10

Sports Package should include GolTV HD, ESPD Deportes HD, FSC + HD, FSW HD, YES HD

Status: Acknowledged
by Jaguar10 on ‎11-28-2010 06:36 AM - last edited on ‎12-02-2010 10:08 AM by Admin Emeritus

Other providers are offering GolTV HD and ESPN Deportes in HD, when will Verizon offer these in HD.  I am paying well over $100 mostly just to get to the soccer broadcasts and I missing out on all the HD games.  

Several channels now broadcast good soccer games, e.g. ESPN's HD, FSW HD.  But the main channels are Fox Soccer Channel, GolTV, and ESPN Deportes, which verizon does not offer in HD.  If verizon were to offer these in HD consider not pricing so high, e.g. FSW+ now at $15 even in HD is too high if you consider that the customer already has Ultimate FIOS.  So come up with some creative combinations, e.g. Extreme HD plus the above.

And keep in mind that GolTV and ESPN Deportes should be available without having to subscribe to the Spanish Package.

Status: Acknowledged
Thank you for that input. It has been passed along to the appropriate department.
mtd3498

Ditch the client-side wifi software

Status: Acknowledged
by mtd3498 on ‎11-16-2010 08:19 PM - last edited on ‎11-19-2010 01:39 PM by Admin Emeritus

Dear Verizon,

 

Why the need for special, client-side software to access free WiFi?  No support for OSX, Linux, Android, iPhone, BlackBerry?  Really?  Come on Verizon, it's 2010!  Does anyone else dislike the need to install Verizon software to access WiFi?  In my opinion, client-side software is over kill.  It costs Verizon $$ to develop and maintain, limits operating system portability, and not to mention introduces another piece of software that could have unknown vulnerabilities.  What about a web-based app, or a Java app, or a universal binary, or source code that the user can compile themselves?  Maybe even just some better (i.e. more integrated) service level agreements with the WiFi hotspot providers?  Please, consider re-engineering this to offer your "free" WiFi service to a much larger percentage of your customer base.

 

Regards,

 

disappointed customer

 

Status: Acknowledged
rpproffitt

DVR more shows at once.

Status: Under Review
by rpproffitt on ‎11-13-2011 07:16 AM

I think we should have the ability to recorded more shows at once.  Some of my friends in Florida have another fiber optic cable service an they are able to record 4 shows at once instead of the standard 2 shows at once.  I was talking with people at Verizon fios and they said its as simple as changing the DVR units and getting ones that would allow 4 shows to be DVR'ed at once.

 

 

Status: Under Review
This feature is currently under review. Stay tuned for updates!
transon

Provide current loyal customers with access to the latest equipment, not just new customers

Status: Launched
by transon on ‎01-29-2011 12:46 PM - last edited on ‎01-29-2011 01:30 PM by Moderator

My DVR is the old 80GB model. The new 500GB model has been available to "new" customers for some time now. Current customers can only get on a "someday" waiting list. Full story below. Incidentally, this is the worst treatment I get from any service I pay for from any vendor. If I could get fiber from anyone else, I'd dump Verizon.

 

 

 

Status: Launched
To be precise only new DVR customers had a chance to get a 500GB (new to FiOS or not was not the criteria). New customers were just as likely as existing customers to get the 500 GB DVR or the previous model. If an existing customer orders a new DVR (i.e. another one or their first one) then they are just as likely as a new customer to get or not get the 500GB DVR. Swapping an existing DVR for a new one required us to build code to manage the processes involved in moving boxes all over the place, it was not a slight to existing / loyal customers. And we needed to know about how many folks would swap (hence the registration), so we can buy enough new units to satisfy the demand. Now you can request an upgrade.
JerryB

Please lower the equipment charges

Status: Not Likely
by JerryB ‎09-02-2010 02:01 PM - edited ‎10-04-2010 12:43 PM

 If it's at all possible to lower the equipment charges please do so....I'm paying almost $50 for 3 digital adapters and 2 DVR's  times are really tough out here and a decrease would be a greatly welcomed and appreciated move.

Status: Not Likely
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