on 11-28-201006:36 AM - last edited on 12-02-201010:08 AM by DougVZ
Other providers are offering GolTV HD and ESPN Deportes in HD, when will Verizon offer these in HD. I am paying well over $100 mostly just to get to the soccer broadcasts and I missing out on all the HD games.
Several channels now broadcast good soccer games, e.g. ESPN's HD, FSW HD. But the main channels are Fox Soccer Channel, GolTV, and ESPN Deportes, which verizon does not offer in HD. If verizon were to offer these in HD consider not pricing so high, e.g. FSW+ now at $15 even in HD is too high if you consider that the customer already has Ultimate FIOS. So come up with some creative combinations, e.g. Extreme HD plus the above.
And keep in mind that GolTV and ESPN Deportes should be available without having to subscribe to the Spanish Package.
So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.
I suppose this is because Verizon wants the ad space/revenue. The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)
BRING BACK MY MSN for FREE. I pay enough for the service that I do not deserve to be nickled and dimed like this.
BAD IDEA. The $2 fee to pay your bill didn't work, so let's try this!!!
on 11-16-201008:19 PM - last edited on 11-19-201001:39 PM by DougVZ
Why the need for special, client-side software to access free WiFi? No support for OSX, Linux, Android, iPhone, BlackBerry? Really? Come on Verizon, it's 2010! Does anyone else dislike the need to install Verizon software to access WiFi? In my opinion, client-side software is over kill. It costs Verizon $$ to develop and maintain, limits operating system portability, and not to mention introduces another piece of software that could have unknown vulnerabilities. What about a web-based app, or a Java app, or a universal binary, or source code that the user can compile themselves? Maybe even just some better (i.e. more integrated) service level agreements with the WiFi hotspot providers? Please, consider re-engineering this to offer your "free" WiFi service to a much larger percentage of your customer base.
I would like to see an option in the DVR schedule that would allow you to reschedule a conflict by finding an alternate time that the same episode is being broadcast. It is quite common for new episodes on the cable networks to be rebroadcast a few hours later. Having the option right there in the schedule would make it so much easier than exiting and finding the show in the guide.
If it's at all possible to lower the equipment charges please do so....I'm paying almost $50 for 3 digital adapters and 2 DVR's times are really tough out here and a decrease would be a greatly welcomed and appreciated move.
My DVR is the old 80GB model. The new 500GB model has been available to "new" customers for some time now. Current customers can only get on a "someday" waiting list. Full story below. Incidentally, this is the worst treatment I get from any service I pay for from any vendor. If I could get fiber from anyone else, I'd dump Verizon.
The current provider of programming information for FiOS TV is often full of errors. While the programming schedules tend to be correct, very frequently the program status (First Run, Rerun, etc.) is incorrect in the feed and as a result those who setup their DVR's to do series recordings will find their DVR's recording old episodes. It would also be nice if a provider which utilized some form of real-time programming updates could be located so that during broadcasts which get time shifted by last minute changes (such as sporting events which run long) could be properly recorded (instead of having to timebox them by padding an extra amount of time onto the end of each show -- which compounds the drive size issue I mention below).
This is particularly annoying on busy recording nights when a mismarking may cause a conflict by having three shows slated to be recorded in the same timeslot -- when in reality two of the shows were first run and the other was a rerun. It's not always possible to avoid this siruation using series priority since the mismarkings seem to vary from week to week.
This is also compounded by the relatively small DVR drive size where going away for a long weekend or a couple of nights during the week (or even for a week's vacation) can find the drive filled with repeated shows (and some first run shows discarded because the drive was full to make room).
on 08-03-201209:23 PM - last edited on 08-04-201206:26 AM by ElizabethS
I've been a customer of fios for over 3 years. I've never been delinquent on a bill. I hardly call customer service for anything. I heard that there is a new fios router that is GigE and 802.11N, whereas my current router is 10/100 and 802.11G...
I called to speak with a csr and was told that she could not guarantee which router was sent from the garage and that it was the V3 that I wanted. She told me that if she could, she would... But instead to try the Verizon plus store near my house and that they would swap out my old 802.11G box for the new v3 --- and would do it for free.
So I called the Verizon store near my place... They were nice and said that unfortunately they don't have these new v3 boxes yet and that I should try calling Verizon fios directly because they can help me.
So I called. He person I spoke with told me I was mistaken and that I was given bad information. That they can only swap like equipment.
Seems like each department is given different information...
Which brings me to my idea.
a) train all staff equally
B) allow your good customers... Those that have recommended your service to many many many people... Those that pay their bills. To upgrade to the latest equipment...
Why would you penalize EARLY ADOPTERS?
Why would you alienate the same people who help your NPS?
It doesn't make sense. You have a better chance of retaining me longer and having me remain a promoter much longer - which will lead to a higher ARPU.
But instead you risk losing a customer and converting me to a Detractor.
Title says it all. Many sporting events run over the time in the guide and it would be nice to be able to extend the recording time on the DVR after a recording has started. Currently I try to always modify the stop time for live events, but sometimes I forget and it is also a waste of the limited DVR space if not needed. The only options at that point are to set up a manual recording or record the show following.
AMC has some of the best new programming on television, but the Verizon FiOS feed is terrible. The quality looks like YouTube, or worse. A technician at my house confirmed today that the problem is with Verizon's satellite feed, not with anything in my home. There are also numerous posts about this in the forums:
My friends and colleagues in the UK, Spain, Portugal, India, France and numerous other countries have or are getting internet speeds of 100Mb/s / 100Mb/s and 200Mb/s / 200Mb/s. And their costs are nominal compared to what we pay for significantly slower speeds.
Instead of being proud of the fact that you're offering asymmetrical 150/35 at a price that is laughable it's so high (not to mention you don't offer it as part of a package so one would pay through the nose for it plus the added cost of breaking up their package,) how about taking advantage of this fiber network you advertise every few minutes on television and offer us reasonable prices for services that are standard in many countries.
Please keep in mind that symmetrical connections are much more stable and reliable. Also, some of us don't consider 150/35 and upgrade from 35/35 due to lack of increase in upload speeds and change to asymmetrical connection which virtually guarantees a slower upload speed despite the advertised same speed.
"Here is the final word from the TCM Programming Department in response to my question about their HD Content posted during a "People Behind the Network Forum" held at 15.30 hours, PDT, at the Hollywood Roosevelt Hotel on Friday afternoon, 23 April, 2010:
TCM currently up-converts all content on the HD feed at this time and will begin to feed actual HD content to the HD feed within the year. Their initial objective was to get the HD feed in place and then, as they can acquire HD prints from the studios; HD prints for the licensed content which they own outright, and HD prints for future programming; begin to feed HD and down-convert for the SD feed.
The reason for the long lead time is that some of the rights to the films are negotiated as far as three years out. While normal programming is done between 5 and 7 months out - they are currently programming general content for September / October 2010 - special circumstances, such as significant dates in history, director or actor's birthdays, or other events can require planning as much as five years in advance."
When will TCM have their HD feed "in place" at FIOS? Hopefully before they start their Halloween programming.
I would like to move some channels like fox deportees and Gol Tv to sport group and many others. There should be moving channels option. I can't use favorite because there is only two favorites and I would like to move hundreds of channels. Thanks