The first 28 days of my Verizon FiOS TV experience has been abysmal. I was given a Cisco CHS435 HD DVR. Apparently this box is still being tested out, and primarily only in my area (Western New York).
The box is on old software, and lacks several (working) features of its Motorola counterpart. Why you would give a new customer this box is beyond me. People should be informed up front that they are being given a box that is still in testing. I should not, as a new customer, have tech support tell me on the phone that they cannot help me because, "We actually have never even seen this box yet."
Give your existing customers a choice, ask them if they would be willing to try out a new product. I've now had three boxes in 28 days. I've spent over three and a half hours on the phone with tech support trying to get things to work right. Finally a tech came out and gave me a Motorola...
Unfortunately, he failed to deactivate the Cisco, so I had to, once again, spend an hour on the phone with tech support while they tried to get my box to work. (Perhaps the tech should not have left my house in the first place until everything was working properly?)
Overall, my time short with FiOS has been a giant headache, and the majority of it could have been avoided had I just been given an already tested product.
Because Fios TV is internet based, I think it should be possible to make it more computer-like. I would really like to have a way for me to see what my kids have been watching on TV, how long they have been watching for, and a way to set different restrictions for each child. How about a timer that turns the Fios off after they have watched their limit of TV? I'm able to do similar things with my kids computer and user accounts, why not with their TV?
Just switched from Comcast to Verizon Triple Play and was a little disappointed in the guide when it comes to searching free movies within On Demand. All the folders one must go through and the fact that each channel has its own folders makes for a long, boring process to find the movies.
Is it not possible to have one folder with ALL free movies, regardless of the channel they are on, without having to dig into numerous folders? Sure would be nice!
Not a day goes by that I don't curse your DVR and Guide software for one reason or another. I tried to make a list to give you but I just got angrier with every new entry and had to quit and go take my blood pressure medicine. I can't believe that you don't care about your customers so I will give you the benefit of the doubt and believe that you just don't know any better. Either case is very sad; no it's extremely aggravating to a paying customer. Just to put your mind at ease, rest assured that I'm not talking about adding space-age features (yet). My frustration and disappointment with your product is painfully basic.
For starters, it would be nice if the existing features worked as documented. Many do not. For instance, although my Series Recording Default is set to add new series to the top of the list, it only does so about half the time, putting it at the bottom the rest of the time. Then there is the constant annoyance of having three levels of program information, each with more and/or different bits of information. One with ALL the information would suffice nicely, thank you. And lest we overlook that if you want that information about a program on the DVR Schedule to Record list, you can only get the Guide's first level and sometimes not even all of that! Come on people, this is not rocket science (thankfully for the space program). Don't you have any product developers with any common sense?
I will give you the benefit of the doubt (until I learn otherwise) and blame the content providers for some annoyances like program start and end times not synchronized with the system clock and erroneous program descriptions that force me to record all episodes because I can't trust the guide to tell me if I've seen this one. If it were my product, though, I'd be putting some serious thinking power against those extremely annoying issues.
Is there any forum where I can go to talk with product development people and open their eyes to just how terrible their software is? I would be happy to compile an exhaustive list if I believed anyone would seriously respond to it. Otherwise, I will have to remain an annoyed customer overpaying for an inadequate product and advising everyone I can to avoid buying it.
I have been able to confirm with The Weather Channel that Verizon needs to obtain new equipment that enables the Local Forecasts on The Weather Channel's HD service. This is not just a convenience factor, it could potentially affect peoples safety. Many of us only watch HD channels and to be told to turn to SD channels for forecasts is ridiculous. Verizon advertisements continually speak of the superior network - in our area Cablevision has already updated - why not Verizon?
Since your superior network is presently unable to add additional HD services, at least maintain the ones already available so we can get the maximum use from them.
Sometimes i hear that a great show will be on XYZ network but i dont know what Fios channel that network is mapped to. So if i could search by netowork by typing in, for example, "DISCOVERY HD", it would be great. Or by the channel code as well.
Search 2 hours prior history tv guide:
Sometimes i want to know what was on in the last hour, but you cannot view the past in the tv guide. It would be great if at least we can scroll back by an hour or two.
The cable company which used to provide service to me was able to show true local weather forecasts on the Weather Channel. Why can't FIOS do the same? I live 60 miles from New York City, but I can only view a forecast for Central Park? You can do better than that.
Also, could you please stop the incessant advertising for upcoming movies and adult-aged TV shows when the customer is reviewing On Demand options? Most of the time we're trying to find a show for the kids to watch, and some of those previews can be distrurbing.
I have turned in spam to verizon.net by forwarding it to a special Verizon email address. They just keep coming. I want to know why Verizon doesn't stop these jerks, particularly Zephyr Media, Inc. in Nevada. They seem to be the root cause. I have asked them nicely to stop and they won't. I have turned in over 100 emails to Verizon with little or no effect. Why?
Their are some accepted ideas on this forum page that need to be changed to a in progress status. Their are some accepted ideas on this forum page that got an accepted status awhle ago & nothing has changed.i posted an idea awhile ago & it got an accepted status on 10-26-10 & nothing has changed. it does not do much good to have this share your ideas forum page if nothing is going to change,improve or materialize. also a COMPLETED IDEA STATUS needs to be added to this forum page.so that we know what ideas have been COMPLETED.it would be nice to know what ideas have been COMPLETED. as it is now it does not look like any ideas have been COMPLETED. a lot of ideas on this forum page that get an accepted status should only have an accepted status for a limited time then changed to a in progress status then once the in progress ideas have been COMPLETED then changed to a COMPLETED IDEA STATUS. THE END & FINAL RESULT.verizons goal should be to have as many accepted & in progress ideas as possible be put into a COMPLETED IDEA STATUS. for example right now verizon has 85 ideas in progress. once these in progress ideas have been COMPLETED they will need to be changed to a COMPLETED IDEA STATUS.
There should be an option to be able to forward your calls on the internet even when you're away from home without having to obtain a pin. If you are not home to receive the automated pin request call you still won't be able to receive the pin number. Just something to think about because I'm away from home now trying to handle some business online and this process is kinda irratating.