I am a long time customer and stockholder. I have to wonder how many problems or issues like health care could 18.1 million dollars would buy. As reported in today's newspaper, that was Verizon’s CEO's compensation for 2010, and that was just the CEO. Executive compensation must be one of the biggest problems for corporate America. The gap between rank and file employees and the executives has grown to obscene proportions. How does the Board justify the unconscionably high salaries and other compensation to executives? Just one mans opinion.
on 03-21-201105:08 PM - last edited on 03-22-201107:44 AM by BeckyS_VZ
It seems that the current Verizon web page is a recent redesign and improvement over an earlier version that I have never seem. I'd like to suggest that more work needs to be done. In particular, the page needs to be more user-friendly for persons who are older or with more limited vision. Even with the zoom set to 150% on a 23" LED monitor, it is impossible to read much of the text, particularly that in light blue font. (Making the screen any larger is not the solution as it means having to scroll horizontally to view an entire page -- in addition to the vertical scrolling that one expects.)
I don't know if this has been brought up before, and if it has, I would appreciate a link to the answer...
As an example, I don't understand Verizon's decision to offer the Hallmark Movie Channel in the Prime and Ultimate Packages but not the Extreme Package. I have never been with a cable company where channels that were offered in a lower tier weren't offered in a higher tier. Why would the Hallmark Movie Channel be offered in a lower tier (Prime) but not offered in a higher tier (Extreme)? That makes absolutely no sense. If I want this channel, I either have to move to the lower tier and lose other channels, or pay for the highest tier.
If I pay more money each month for a higher package, I should get all of the channels offered in the lower tier plus additional channels.
So, my idea is simple: if you pay for a higher tier, you should get all the channels offered in the lower tier, whether it be the Hallmark Movie Channel or other channels.
byprisaz03-20-201106:27 AM - edited 03-20-201106:29 AM
Make the reset of the STB or DVR acutally re-enable all the features the customes should have. The web site and in home agent is totally worthless in this area. Remote DVR is part of my services, and no where on the web site is there a place to turn this service on. Tech support can not even do it. A work order must be created, and the issue must be excalated to the "Web Remote DVR Group". The web site will say you don't have the feature when you should, and the site will not let you add it. All it says is your service is not activated. Well it is. The DVR will say the same. Not the first time this happens.
Caller ID on the STB is not much better. There should be a place to reset the feature from the web site. Not wait days or weeks after toggling it on the STB only to require yet another call to support. Make the online tools or In Home Agent do this. You know enable required port forwards and tell the system you want this on.
I used to have comcast. They had wonderful, fast internet. I switched to Verizon, now we have terrible, slow internet.. You should make your internet more like comcast, whose internet does not suck. The reason for this is....Our internet is the worst available.
fix it now or start giving out discounts on your discount services
Each time I set a series recording to record only one episode, FIOS DVR will retain one episode on the hard drive, however, each time another episode airs the DVR continually replaces the existing episode already recorded with the new episode. This method occupies at least one of the two tuners more frequently and if two recordings are happening at once, then I'm unable to change channels. Please add a feature that will accommodate my suggestion. Thanks.
I have called Verizon and spoken to many people that seem to have no idea what I'm referring to. On channels 30-48 there are channels that my surrounding local townships post information and show important notices. Who do I call to get my local (Wayne Township in NJ) feed on Verizon. The competing cable company carries this feed, so I know it's available.
I'm new to verizon was surprised to find I had to use an "old" email version to send a plain text email. The latest technology and upgrades are usually good things, but when it limits access to or excludes older technology, some still use, maybe a revisit is in order. I hope verizon will consider adding a plain text option to the "new" email, as it has with the "old."