on 10-30-201011:15 PM - last edited on 12-21-201011:14 AM by DougVZ
How about FIOS sending out an email to their customers when the new 500Gb 7232 DVR is available in their area? Why should we have to struggle to find one when FIOS knows their inventory better than us? I'm sure everyone with the old 160Gb DVR would love to upgrade to the 500Gb model as soon as possible.
I saw an earlier post about being able to purchase VZ Branded (or Retail) Equipment as the cost of renting the boxes scales very high after a couple of years.
One of the benefits of only offering VZ Equipment is that VZ gets to have more control over how the information is presented to the user (think of Apples model with many of their devices). I certainly understand wanting to offer the most amount of options by using only VZ Equipment however the point of escalating costs is very valid.
How about an option to trade in your older equipment after 2 years (similar to VZ Wireless). Many customers are offered 1 or 2 years contracts to lock into FIOS Service. Hard Drive sizes increase in new boxes and that is a common complaint from what I have found that there is limited storage space. Most of the other limitations of the DVRs appear to be resolved with IMG 1.9 coming later. How about after 2 years you can get the newest, fanciest Motorola/Cisco new larger hard drive, faster innards, etc.? Call Customer Service and then send you a new one, you toss the old one in the same box and send it back.
It would be more hassle and inventory to control but you would also be phasing out older stuff and able to EOL it from VZ Supported Products and giving the FIOS crowd the newer stuff. VZ already offers this to cell customers.
Guessing that 2 years is sufficient time for notable product enhancements in the equipment.
Alternate suggestion - if there is no trade up program, then discount the rent rates for equipment that has been in house for 2 years. As it stands, customers with older product are currently paying the same fees as those with new fancy boxes that have better internals. That does seem like a discrepancy.
Since we don't have the ability to customize our channel lineups such as removing Epix and Red Zone from the Ultimate Triple Play bundle. we should be able to create our own double or triple play bundles. I currently subscribe to the Extreme HD Triple Play Bundle. As far as I can tell it is impossible to upgrade my internet speed to 35/35 unless I upgrade to the Ultimate HD Triple Play for an extra $20 a month. This wouldn't be an issue if I wanted the extra channels, but as someone who doesn't watch sports, I have zero interest in the Red Zone Channel. I also have no interest in Epix so upgrading seems like a waste especially for the cost.
Either allow us to pick our own speeds or allow us to remove the bonus channels that are offered as a separate subscription for a credit. The result would be the same since I would either pay a little more for the faster speed or pay less than the Ultimate HD bundle for removing Epix and Redzone.
I ove the feature to pause live tv and use it often. I find myself pausing the show i'm watching then going to do something else and coming back after the program has come off the pause and is back to live tv. When this happens, I am not able to rewind to see what happened, I am only able to watch the show live. I would like to see a feature that automatically transfers the program to the dvr so if we get held up and dn't get back in time, we do not lose the parts that we missed.
Maybe i'm missing something, but I can't find an easy way to search for a program without going to the search menu and typing in the name. Dish, who we had previously, had the ability whereby, if you pushed the search button while watching a show (live or recorded), or if you had the show highlighted in the DVR list or EPG, it would open the search system, and have it search for the selected show automatically. I was wondering this option could be added to list of options in the INFO window?
I feel this is a very important feature that is missing in the IMG.
Ex: If you program a show to record at 9pm, but the football game is running into overtime the box records the football game and balance of the program I wanted to record. Technology should exist to realize the program you wanted to tape has not started yet and should record when show starts not just take into the account it's 9pm and start recording.
Sometimes I will see a preview for a show or something that I want to record so I search and find it, but there is no info available and it cannot be set to record because it is too far in the future. In this case, I would like to see an option to remind me when it will be available to be recorded and the option would disappear once the show is able to be recorded.
Prior to the upgrade of the online remote DVR software, not only was the show title, channel and time displayed, but the episode title was also (in parenthesis to the right of the show title). This is useful when multiple episodes of a show have been recorded, and you would like to delete those that had already been seen. For some reason the new version of the TV Central remote DVR software no longer provides this information. This seems to have been a reduction of the amount of information available in this product.
New Idea: Restore the episode titles to recorded show listing.
I am a reluctant Comcast customer. I would like to change to FIOS but will not use the large boxes required by FIOS -- too big and clunky. Also, Comcast has given me 3 std STB's and a HD STB for free each month. I hope this feedback gets thru to the FIOS product management and marketing teams.
Cablevision STBs allow you to jump directly to a specific date and time frame to schedule a recording or reminder. Unless I'm missing something, FIOS requires you to scroll through the guide to get to the date you want which can be annoying if the program you want to schedule is days away..
Currently, millions of people can't watch Fox because of the dispute between Fox and Cablevision. I know a lot of people who switched to Fios after this happened with ABC and Cablevision in February. The average consumer doesn't know who is at fault for the interruption in service, all they know is that they pay their bill and expect all the channels that they pay for. Cablevision asks their customers to contact Fox or ABC and demand that there be a resolution, however that is not the consumer's job. We are just supposed to pay the bill, that's it. I love Fios and I hope that we don't ever have a problem where there is a contract dispute and we are faced with losing service, however if this does become a problem, just settle it on your own without asking the consumer to get involved. Thank you