Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Enter New Idea
Sofies2ndChoice

Caller ID with media server

Status: Acknowledged
by Sofies2ndChoice on ‎08-08-2014 09:42 AM

It seems as if having caller ID information appear on my television is no longer an option with the meida server? (yet another reason why it's going back).

Maybe, someone should like, get this not-so-new technology at least on par with the old system?

I wish I was notified of everything I'd be losing before I paid $25 to upgrade to an inferior service.

Status: Acknowledged
Oneil

A real sports pass

Status: Acknowledged
by Oneil on ‎08-07-2014 03:22 PM

Please offer a real sports pass so subscribers can subscribe to a lower plan and then subscribe to a sports pass that offers NFL, NHL, NBA, MLB channels. 

 

good channels. For example:

 to add 2 channels to my plan, NFL Network and NFL Redzone, I have to upgrade my tv package to my options:

Ultimate which is an additional $25 monthly and a 1 time fee of $69.99 (yearly) or
Extreme which is an additional $45 a month

your competition sports pass:

http://www.timewarnercable.com/en/tv/premium-channels/sports.html

http://www.comcast.com/Corporate/Programming/sports/SEPackage.html

 

The only reason majority of us picked Fios is for the Internet speeds, however other providers are catching up by upgrading their infrastructure  and are currently offering higher speeds. 

 

Status: Acknowledged
mdkondis

FiOS Favorite Channels List

Status: Acknowledged
by mdkondis on ‎08-07-2014 01:07 PM

In a home with a multiple STB setup, you should be able to import a favorite channels list from one STB to another. I've been trying to figure out how to do this today and am frustrated to see that there is no way to do so, which is pretty ridiculous. It's a networked system, and the information on all of your equipment is accessible online through your account, so it should be a pretty simple matter to [either via the menu on the STB or online] select a favorites list from one STB and copy it to another STB.

Status: Acknowledged
Ricky1191

Novel idea

Status: Acknowledged
by Ricky1191 on ‎08-07-2014 12:34 PM

Here's a novel idea that seems to continually escape Verizon programmers. When you change the subscribers account number, how about you also transfer over the auto bill paying information so that the subscriber doesn't find out the following month that the bill is overdue!!!  This is the second time this has happened, so it is obvious that Verizon doesn't learn from their own mistakes.

Status: Acknowledged

The whole purpose of feedback is to learn from your mistakes as well as acknowledge when you're on the right track. When you post on your site that you've received accolades for being the best in customer service that should mean something. It should also be an honest tally of EVERYONE you contacted for feedback.

 

However today I received an automated request for feedback regarding a 3 hour service call from yesterday. The system said they would be asking me three questions. I didn't record the call, so I'm paraphrasing here...

 

The first question is did our service rep solve the issue to your satisfaction. dial "1 for yes" and "2 for no" I dialed "2 for no".  I dialed "2 for no".

 

The second question asked me to rank my service on a scale from 1 to 10 with 10 being the highest and 1 being the lowest and to be sure to hit the # symbol afterword (once again paraphrasing...I forget how they actually put it). I dialed 1 for the lowest and typed # and the call hung up on me so I never got a 3rd question.

 

If you don't allow negative feedback, then your system of determining customer satisfaction is invalid and any mention of positive survey results should be taken off your site.

 

P.S. I'll qualify my answers in the comments since I don't want to waste people's time with the point I'm trying to make. You can call the hang up a glitch, but then I should have recieved a call back which I have not.

Status: Acknowledged
0 Votes
GailRose

Landline copper wire phones

Status: Acknowledged
by GailRose on ‎08-07-2014 09:17 AM - last edited on ‎08-07-2014 09:25 AM by Moderator

Below is a copy of my letter to the New York Public Service Commission.<br><br>I recently lost my landline phone service for more than two weeks. Verizon diagnosed the problem as a break in the copper wiring, somewhere in the neighborhood. They strongly and repeatedly suggested that I change to FIOS cable. I declined. Experience has shown that my copper wired landline phone is far more reliable. In extreme weather conditions such as hurricane Irene and superstorm Sandy, it was the only thing working for days. Cable phones were not.<br><br>Although it took over two weeks, I appreciate the work that Verizon did to restore my service and the rebate for lost service. The call center was good to work with, especially Mark and Brooke. There were three service calls until someone, Greg {edited for privacy}, was able to correct the problem. I will continue as a Verizon customer.<br><br>However, I am concerned for the future continuation of maintenance and support for the very trustworthy and durable copper wired landlines.<br><br>Please help to ensure that our current reliable copper wire landlines remain.<br><br>Thank you.<br>

Status: Acknowledged
lp123

Pandora

Status: Acknowledged
by lp123 on ‎08-06-2014 11:38 AM

I had pandora on the old dvr, upgraded to the quantum and it is gone??????

Please bring it back, what is the timetable?

 

Thanks,

Larry

Status: Acknowledged
fusioneer

Fios Quantum shortcomings

Status: Acknowledged
by fusioneer ‎08-06-2014 10:54 AM - edited ‎08-06-2014 10:56 AM

It's nice to have more storage and recording limits, but there's a serious problem with the server model as you've implemented it.  When the server unit is down, all the satellite units are down too.  Would it be cost probitive to include a traditional decoder in the satellite units with a failover switch so everything doesn't go dark when there's a problem with the server?  My server has reset on it's own a couple of times now, and I had to power it off and the plug it back in once when it locked up.  No reason everyone else in the house should be penalized.

Status: Acknowledged
0 Votes
MissSunshine

Multiple email account switching

Status: Acknowledged
by MissSunshine on ‎08-05-2014 04:59 PM
Want to switch between primary and secondary email accounts? With old technology, one could perform this task easily on Comcast in 2009 and back. One should be able to make the choice to switch from the My Verizon/ Account Services or Manage Accounts page or Tab.. Here's an opportunity to exceed customer expectations! Come on you Can do it, I know you can. Thanks!
Status: Acknowledged
jeffrodude

Vacation home price pain.

Status: Acknowledged
by jeffrodude on ‎08-05-2014 12:40 PM

Why not allow customers to add a second home to the bundle at a reasoonable rate. I have a weekend place and need internet service only but have to pay through the nose for either internet or TV bundles. Directv offers that, if you have a second dish, they only charge you for the extra reciever for TV service. Please offer something like that for TV and or internet to us loyal customers.

Status: Acknowledged

I realize this issue was brought up last year, but the names of packages have changed since then and I thought I'd add a couple more suggestions.

 

I think I understand the frustration people have voiced about losing channels between packages. When cable first was introduced there really wasn't a lot of choice. I remember the only packages was basic cable or premium channels such as HBO and Showtime.  Over time the amount of networks has increased and with the advent of Dish Networks have increased the value of certain networks based on their demand.

 

I don't think it's unreasonable for customers to assume when they upgrade to the next tier of service that they retain the channels they started with. What I don't know is what channels that were added that caused the need to eliminate channels to compensate to cost of the upgrade package. 

 

As of May 2104 the difference between the Select HD and the Preferred HD (formerly called Prime) is 50 new channels and 12 eliminated channels.

 

Among the eliminated channels, BBC America and Boomerang which many have voiced a concern about. My question, are there any new channels added that equal the cost of these two networks? From the list of the additional channels when upgrading to Preferred HD there seems to be more sports, government news sites and specialty networks such as Comedy Central and SyFy Channel. I think most customers want the added specialty networks, but Select HD went from zero sports and government news sites to three instances of C-Span and half a dozen sports networks. All great additions, but do we need to lose Boomerang and BBC America in the process?

 

Unique stations like BBC America offer some of the most innovative programming in the world so treating it like a throwaway network while adding more duplicate networks doesn't seem equitable. However I have no knowledge of how network agreements work. I would assume you have 3 versions of C-Spans because that's they way they are bundled for the market. All I know is that bumping up to Extreme HD just to get back BBC America and Boomerang doesn't make any sense when I'm be asked to pay for over 200 channels I really don't want.

 

If I had one more pitch, it would be to separate sports from basic entertainment packages and use it like an al carte addition. That would eliminate around 8 networks from the Preferred HD package.  Lets say that bundle costs $5 to $10 then Preferred HD should get more programming unless returning of the 12 eliminated stations uses up that savings. Sports fans can pay the extra $5 to $10 for Preferred HD plus sports. If you haven't guessed I'm not really a sports fan, but I don't think of this suggestion as penalizing sports fans. I'm just saying to go from zero sports with Select HD to adding 8 sports related networks with Preferred HD. Sports is clearly taking up the lion's share of additional programming. If you're not into sports, you're in the situation of losing what you like in lieu of what you don't. If most sports fans aren't into the specialty networks like Animal Planet or Oxygen, they should be able to get this sports package with the Select HD package which would end up saving them money.

Status: Acknowledged
willcell7

improve our world

Status: Acknowledged
by willcell7 on ‎08-05-2014 07:52 AM

quit placing TV ads on such violent and offensive shows as The Following.

Status: Acknowledged
fbilov

Guide

Status: Acknowledged
by fbilov on ‎08-04-2014 05:40 AM

Here's a great idea. When I push the guide button, stop sending me promos for add-on services. When I push the guide button, it's because I want to see the guide, which I assume I am paying for as part of my package. So stop pestering me with add-on promos. Okay?

Status: Acknowledged
0 Votes
Tito52306

Add El Rey and Funimation network

Status: New Idea
by Tito52306 on ‎08-03-2014 12:23 PM
I used yo watch funimation all the time on fios. My son watches it on PC, but I preferred it being back on fios. As well as El Rey network which is on dish, comcast, and direct tv. I want to watch the shows on that channel. Mostly the FROM DUSK TILL DAWN SERIES. Hopefully fios will get them soon. I love their internet speed and channel but I will like it to get better.
psu72

Remote Search Categories

Status: Acknowledged
by psu72 on ‎08-03-2014 11:52 AM

I currently have TV, Internet, and Phone with Verizon.  Every time I use the remote I want to switch back to Comcast.  The "Search" function is useless, particularly by category.  If you choose "sports" you get everything except sports.  Why can't it list all the baseball games or football games like the Comcast search function?  Instead Verizon lists movies, arm wrestling, poker tournaments, and olympic curling from 2000.  It seems like a small problem but the general search function for specific shows or titles is equally difficult to use and terrible in its logic (if you don't type the word "the" in front of a title it won't find it).  As we approach football season I'll be looking at any favorable Comcast options.

Status: Acknowledged
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools