Customers With Disabilities
Enter New Idea

When I had Direct TV, their "premier" package included all movie channels and all channels except for specialty channels, such as Spanish and 3D channels. So I find it weird that Verizon has chosen to omit channels from their high end packages (Extreme and Ultimate HD) that I would think would be included in their basic package. I initially purchased the Prime HD package, then I had to upgrade after realizing that it did not have some of the espn channels that I watch and for some reason it did not include Bio HD. So then I thought about moving to the Extreme package since it looked like it included most channels I wanted to see, then I realize that it did not include any movie channels. So that bought me to the Ultimate HD package, but once again I was disappointed that it did not include ALL movie stations. It seemed weird that I would have to still purchase HBO, Encore and Starz and purchasing your high end movie package. :smileymad:

Status: Acknowledged
joshbf

upgrade HBO on demand

Status: Acknowledged
by joshbf on ‎02-22-2014 03:36 PM
I think you should add the HBO series true blood to on demand the final season is coming up in a few months and I missed the entire last season being away for 11 months I live in Maryland and it would greatly be appreciated by me and many others as well. Thank you very much
Status: Acknowledged
PaulAlbert

TV Viewing Obstructions

Status: Acknowledged
by PaulAlbert on ‎02-22-2014 11:03 AM

In DVR recording or live When Fast Forwarding and Fast Reverse or Slow Motion Forward and Slow Motion Reverse the Information Bar obstructs viewing.

Please give the option of setting it at 0 seconds.

 

There is the option to set the Channel Bar at 0 seconds (which should be called Information bar while changing channels)

but the Information bar can only be turned down to 2 seconds minimum which constantly blocks your view of what your trying to enjoy especially in Slow Motion Forward and  Slow Motion Reverse.

Try it and see what I mean.

Status: Acknowledged
Shrish

DVR improvements

Status: Acknowledged
by Shrish on ‎02-22-2014 08:10 AM

- Allow editing the names of DVR recorded programs. It will be usefukl when series is recorded

- Allow rewind live TV to all  boxes

- When Record is pressed, allow option to start recording from that point onwards instread of recording from when the channel is tuned in. This is very useful to copy a special monent while watching long program

Status: Acknowledged
Zeuz

Swap Fox Sports 2 channel with FXX

Status: Acknowledged
by Zeuz on ‎02-21-2014 08:08 AM

Right now Fox Sports 2 in the NJ region is channel 198 while FXX is next to Fox Sports 1 at channel 84. Please switch them so all of the sports channels can be next to each other. That would also give Fox Sports 2 the HD channel (584) that FXX currently occupies.

Status: Acknowledged
0 Votes
SimmonsFam

Auto Pay Section of the website

Status: Acknowledged
by SimmonsFam on ‎02-19-2014 12:06 PM

Hi,

 

I had a frustrating experience over the past couple of months trying to enroll in Autopay.  The bulk of my frustration came ultimately from not being able to see that my enrollment had been completed and at what date the AutoPay would start kicking in.  After chatting with a rep this morning, it appears that all of this information is on file so it would be really great if the website could reflect these pieces of information once a person has gone through the sign up process.

 

That's all,

 

Thanks!

 

Holly

Status: Acknowledged
ptsipenyuk

an Ad so annoying I had to complain!

Status: Acknowledged
by ptsipenyuk on ‎02-19-2014 10:49 AM

I don't know if anybody reads these but I’m a big fan, it takes a lot for me to complain especially about an ad of all things.  In Westchester New York, PLEASE PLEASE PLEASE make the everyoneon.org ads from the ad council stop, make them stop now, they are inserted on most channels. Someone please talk to the ad council.  they are driving me insane! they loop! it's enraging. thanks so much!

Status: Acknowledged
alib

Need RI local channels in MA

Status: Acknowledged
by alib on ‎02-18-2014 07:00 AM

 I live in MA, but live close to and work in RI so it would make sense for RI channels to be added to the lineup in my area since other customers are likely in a similar situationore thought should be given to the geographic locations when choosing local affiliate channels for a particular area's lineup.  NH/ Boston channels really have no benefit to someone living in the South coast of MA on the border of RI. We need WPRI,WJAR. News and weather and traffic that covers NH/ Boston doest help us down here and is not relevant on a daily basis.

Status: Acknowledged

We would love to see the Key to the Verizon FiOS TV Interactive Program Guide be a little clearer in terms of Program Categories, which currently seem to be roughly Sports, Movies and Episodic TV. This would require more colors and program color categories, but more colors are already possible because they exist in other places on the Program Guide screen. There's already a lot of confusing overlap existing in terms of duplicate channels, channel content and general programming. We think it would be great if things were a little clearer (channels more discreet?) and similar or related programs easier to find.

Status: Acknowledged

This is 2014 - why does the guide still have twice as many channels as it needs to because both SD and HD channels are now available???

 

Your box is smart enough to auto-detect what resolution to push to the TV - why can't it also filter out a version of the guide to only show HD channels for someone using an HD TV ... which is probably 95% of your customers at this point anyways.

Status: Acknowledged
Related to this idea, which allows you to see only the channels you are subscribed to: http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Add-an-option-to-hide-channels-that-I-don...

I'd like to see Episode Titles shown in the Scheduled Recordings list in the DVR. Currently, when I select an upcoming recording, I can see the Series name, the original air date, duration (although that actually shows the recording time and not the duration), scheduled date, and an episode summary. In order to see the episode title, I have to further select "Program Information". I would prefer to see the episode title displayed on the first screen so I wouldn't have to navigate to the additional Program Information screen.

 

As an added bonus, the season/episode number (e.g., S2E10) would be really great to see, also,

Status: Acknowledged

As the system works right now, we are able to set a recording while navigating the guide and have the helpful confilct notification pop-up to allow us to cancel something already scheduled if desired.

 

However, if you want to start or end the recording time early (to allow for a program overrun as with sports or due to the timing of the guide being a bit off) or late you have to set the recording and then go into "Scheduled Recordings" in the DVR menu and scroll to the recording and set early start/late stops from there. It would be a lot easier if we were able to do this when setting the recording from the guide.

Thanks for listening.

Status: Acknowledged

I am so annoyed with the way Verizon Fios search for a show works.  Even though a show my be coming on TV soon when trying to search it the response that comes back is for another PAY option with Verizon FLEX view.  Comcast and Dish network search options work the way they should work but Verizon FIOS is horrible.  At this point I am looking forward to my contract expiration date so I can get rid of this FIOS.  I don't like having to pay more money for something that should be included.

Status: Acknowledged
dmc72

Pause option for dvr series Manager

Status: Acknowledged
by dmc72 on ‎02-14-2014 10:43 PM

I would like to be able to put a "hold" on series recordings. 

 

example would be to hold/pause the recordings of the news while away on vacation instead of deleting each upcoming show.

Status: Acknowledged
0 Votes
dmartin40

Verizon fios app

Status: Acknowledged
by dmartin40 on ‎02-13-2014 10:27 AM

the verizon fios app should be compatible with HDMI cables so that you are able to hook it up to projectors and television.

Status: Acknowledged
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