When looking at the TV listings on TV, you can see a description of the show. For example, there might be a paragraph synopsis of a movie.
On the app, the first few words of that are shown, but not enough to actually understand anything. "clicking" on that synopsis fragment does nothing. How about making it so you can see if you're about to record something you want to record?
If it isn't too inconvenient or expensive, we would love to see the option to have a channel package or FiOS TV personalization option of Community Access TV from all 5 of New York City's boroughs. We happen to live in Brooklyn, but sometimes people have connections, be they personal or business, with other borroughs as well; so why should our community access TV be limited to just one borough? It would also be more representative of New York City as a whole. Channel offerings would be to include CUNY TV from all 5 boroughs as well as the local Community Access channels.
When I click "View my bill" it must be because I'd like to view and or print my bill. I don't want to watch a demo video! I've been running in circles for the past 15 minutes. Keep it complicated. That's the Verizon way...Bill
Please consider adding additional response options to your trouble ticket messages. Right now, if a test shows service is working, but it is either partially working or only temporarily connected after a storm, computers generate a message, and I'm left with the option of dismissing a ticket or keeping it entirely open. Since there are businesses and residences on the same broken cables, time of technicians is always wasted when a temporary repair is made. If temporary repairs are made, and a bucket is required to string new permanent service, but there seems to be no way to address such a need, someone may have to wait for any restoration of their service while I'm running on a temporary cable.
I suggest adding one or more of these options:
Service is temporarily restored and permanent repair is still required
Service is partially restored and full repair is still required
Temporary service has failed and full repairs are now required
I would also appreciate such updates taking place on the online ticket reviews, particularly for buildings with multiple units where the first person responding may make repairs for others. Ultimately, I hope this can make your storm response far more efficient.
I got an email today notifying me that Verizon had received my monthly payment. For me this email is a burden, not a service. 99% of the time my checks are received fine. If I suspect a problem, I can look at my bank account. If Verizon realizes there is a problem, they call me. So this is an email I don't need. I cannot avoid reading it however, in case it contains some inportant information. The person I talked to at Verizon suggested I put the email in my junk mail folder!! That's nuts!! I talked to three people on the phone to try to fix this and I was told (a) I can't opt out of this email or (b) I was already opted out of unnecessary emails. I think this notification of payment receipt should be either (a) something I can opt out of or (b) classified as an unnecessary email. Meanwhile I'm going to forward them all back to Verizon, and let someone there waste their time reading unnecessary emails. If you can't beat 'em, join 'em.
We remember when the channel guide was 4:3 and when it was finally upgraded to 16:9, it looked fantastic. Why would you go back to bars on the sides? It looks like it's just to fit the B for search icon on the left. If that's the reason, please just put it some place else. The guide looks terrible not filling the entire screen and is a step backward.
I've been using FIOS servicves for well over a decade, and up until recently have been really happy with you.. But the fact is that it is insanely idiotic, stupid, ironic and perhaps ludicrous that you have a "Mobile App" actually called the FiOS Mobile app, which ONLY WORKS when connected to the FiOS Router!! The one place you don't need a mobile app is the ONLY place you can use it..
I mean if that's your logic, I may as well call XFINITY or DISH.. Much as I truly hate to say it, their DVR service and Mobile apps excel where you guys #FAIL Record more than 2 shows, watch shows or DVR anywhere etc..
Further, I think the My FiOS app used to have the TV Listings and DVR Control but now it doesn't (hmm the app that lets you pay Verizon works anywhere.. the app that makes Verizon no money? only usable on a FiOS WiFi network..
Shame on you Verizon!!!
When you introduced FTTP you promised us the future.. Yet it's the traditional Cable or Satellite companies who are excelling and giving customers what FiOS should already have!! I pay a fortune (just for Data & TV service) yet really not seeing where all my $$ is going..
It would be very helpful to easily fast-forward within movies that are On-Demand. Simply adding the FiOS chapter approach from DVR recordings would work fine. It is frustrating to start a movie, not finish it (ie., fell asleep, need to watch over the weekend, etc.), and then have to fast-forward, sometimes ah hour plus into the movie at the "2X" pace.
I understand that the traditional-network TV shows don't want to allow this (that's another topic altogether), but fixing the movies would be a step in the right direction for FiOS cusomers. There is no reason why Comcast should have this as an advantage right now. Might as well do it for Pay TV shows too (HBO, Showtime, etc.).
PLEASE remove the Verizon Tip of the Day that appears when the TV is first turned on. Using the suggested Menu button to switch to live TV does not work on some models. The set top box is automatically cut off and has to be turned back on, which cuts the TV off. It's an aggravating time consuming process. I don't even read the tip. I just want to watch my program.
Which is the ability to see a complete channel listing with a check unchecked box in front of it. And you just unchecked all the channels you never want to watch and you never see them again when flipping channels. The suggestion was to put all you channels you want to watch in favorites which takes 20 times longer and is lost every time the power goes out. Which is way to often in Florida so not a good suggestion at all.