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Please Bring Fios to Oak Ridge, Tennessee

Status: Maybe Later
by Vashandra on ‎08-04-2011 06:35 AM

I have been battling with AT&T and Comcast for years. Comcast basically has a monopoly here. I had Verizon where I previously lived and currently have Verizon Wireless service and loving it. I just wish I could get internet through Verizon as well. AT&T's service here is rediculously unstable and Comcast is charging outlandish prices for subpar quality service. Please bring us a better alternative!!!

Status: Maybe Later

Having recently switched from Charter, I find the only thing better in Verizon/Fios is the picture quality.

  Everything else, including the ability to talk to real agents is far inferior!  


The TV navigation guides are especially awful!!   1. You need to be able to get to premium channels without so many steps.  2. You need to be able to navigate in the guide to specific days of the week so you can find a show to record easier. 3. You need to get to free channels without always having to screen down the whole alphabetical list. 4. After watching a recorded DVR show, you need to be able to delete it instantly.  I could go on and on.     Really, have someone look at how much easier Charter's formats are and then just duplicate them.   

Status: Acknowledged

Stay logged in

Status: Already Exists
by LarrySCohen on ‎03-19-2013 04:05 PM

You used to have a way to stay logged in for two weeks.  That option appears to no longer be available.  Please bring it back!  Better yet, let me stay logged in forever.

Status: Already Exists
Forever? I like to stayed logged in too! Actually, there is a box that says "Keep me logged in." It is located at the bottom of the log in area. It no longer says 2 weeks, but the My Verizon teams notes that the time frame is still in place.

Time Sync TV via PBS Station

Status: Maybe Later
by Silver Contributor III on ‎12-01-2010 08:38 PM

Most PBS stations carry a signal that TVs can use to sync their time. Appears that FIOS does not carry that signal along. WOuld be nice to be able to use it to set time on TVs.

Status: Maybe Later
Interesting request and i'm sure has utility, but we have some other dragons to slay before working on this one

Improve 1.800.VERIZON

Status: Clarification Needed
by PEShrout on ‎08-01-2011 08:08 AM

The options at 1.800.VERIZON are limited and run customers in circles.


How about an option to talk to a "dedicated service specialist" in the first menu?

Once I got to the proper option I had to wait 10 minutes. 


Suggestions #2: How about hiring some more specialists so that the

adds with the crowds of Verizon employees rings true to customers?


Here is the message I received from Verizon that encouraged me to try the call system:

"For questions about this order, give us a call at 1.800.VERIZON (1.800.837.4966) and enter your billing telephone number (if applicable) to speak with one of our dedicated customer service specialists."

Status: Clarification Needed
Thanks for the idea. Are you still having an issue that needs attention from Verizon?

Please add JLTV to FIOS TV

Status: Acknowledged
by marcl97 on ‎07-31-2011 12:28 PM

Please add JLTV, Jewish Life TV, to the basic FIOS TV package.  I live in Brooklyn, NY.  There are many Jewish people who live here and the station would would be of interest to them, as well as to many in the non-Jewish community.  This station is available to Time Warner customers (ch. 120) as part of the basic Time Warner service.  


I hope my suggestion is taken under consideration.  Thank you.

Status: Acknowledged

I have some general feedback/compalints about the new music choice format. The new bland and blank color scheme can produce burn ins on LCD tvs since the logo is in the exact same place, all of the time now. In addition, there is a total lack of album art or band pictures. Lastly, a great feature would be the ability to skip songs, which I don't believe is currently available.

Status: Acknowledged

Okay it works, but its very limiting for any video files over 2gigs. If I try to add anything above the 2 gig cut off it will not allow it. With everything I watch and own in 1080p this is a real bummer. If I archive on my PC I want to watch it on my TV in the best resolution possible. The whole point is to maintain quality picture, so I don’t have to dig up an actual blu-ray or DVD and put in my player. How about an update for us quad-core 1080p watching users who just want to stream lossless? 


If I have a CPU and RAM to handle the processing, then why not at least let me try it. Could this patch be quite simply a programming fix to do away with the video streaming size limit? Worth a try. Please let me know if I'm just crazy. I can't be the only one right? Thanks. 

Status: Acknowledged

Just this week, after reading all of the good things about the new Western Digital external hard drive that greatly expands the storage capacity of my DVR, I ordered one.  When I connected and powered up the device, NOTHING HAPPENED.  I called Verizon Tech Support.  The person I reached had no idea what I was talking about, but he did go ask someone about it.


The information I received from him was VERY DISAPPOINTING.  He told me that firmware release 1.9 was required for this device to work and my area did not have that version.  Bottom line is that you folks at Verizon touted the device to me and got me to spend $100 on what is nothing more than an expensive paperweight until some unknown date when you choose to make release 1.9 available in my area.  The fact that you do not disclose the requirement for 1.9 on your web site I find to be at least unethical and maybe even dishonest.


My NEW IDEA is that Verizon disclose all pertinent facts about products you are marketing to you customers BEFORE purchase, not after.  This should not be a new idea for you, but it appears that it is.



Status: In Progress
My apologies for the confusion

music channel

Status: Clarification Needed
by on ‎07-25-2011 09:02 PM

create a music channel that offers multi track dvd audio..or sacd format. lets get beyond cd quality stereo only audio.


and lets support windows phone 7 already..EVERYONE WITH WINDOWS PHONE PLEASE VOTE THE HECK OUT OF THIS ..

Status: Clarification Needed
Can you describe a bit more how you would consume this type of service....? like a use case.... I press play, then do X and Y

Add Ecuavisa

Status: Acknowledged
by bryan021 on ‎07-24-2011 01:09 PM

Could you please add Ecuavisa to your listing forTV.


My family just got verizon fios 15/5 and the telephone but we didn't change the tv as well because of this one channel.


You guys have TVE espana which were willing to pay whatever to have it but we must also have Ecuavisa aswell.


Please add this channel so we can switch all our devices to you.



Status: Acknowledged
Lots of spanish language channels and VOD on the way... including HD channels.

a separate phone line when it's VOIP data?

Status: Acknowledged
by diggadave on ‎11-21-2010 09:50 AM - last edited on ‎12-21-2010 11:09 AM by Admin Emeritus

I get why Verizon wants to differentiate between phone and data services on wireless plans (bandwidth limitations have been more than ably demonstrated by AT&T's iPhone issues), but on residential services, it's just a rip-off.


The phone services is essentially a VOIP service and as such it's just data, which is more than adequately charged for under the internet service I pay for through FiOS. At this point, having wasted time and effort to try contacting Customer Service about dropping my home phone service (the office was closed for the weekend - inconvenient unless I want to call from work, no?) and worked through the Tech Support phone maze (enduring push ads for services I don't want before I even get to the menu options), I finally logged in to myVerizon, worked through the Shop options to see if I can Customize my own bundle package, only to find that I can't  do it online.  Presumably this is because I would be reducing my billable services.


You can see by that last paragraph that it takes too long to get anything done with Verizon or to find out they can't / won't do it.

If Verizon wants to retain me as a customer, then why not let me view the costs of a truly customized package? Rather than paying a Customer Service rep to have their ears bent by me (assuming I ever get hold of one), you would actually find out what I AM interested in, and you might find that I am happy with lower bandwidth on my internet connection, freeing up capacity for other customers. Verizon doesn't even offer the 10/2 speed we signed for any more, but it's perfectly adequate for my needs. Similarly, I'm fine with the TV package, but the landline can go and will, or you won't have a customer at all.



Status: Acknowledged

NYRA Network

Status: Acknowledged
by andtheroff on ‎04-22-2012 01:41 PM

NYRA Network formerly the NYCOTB channel is carried on channel 27 on your NYC channel line up, but is not broadcast on your Town of Hempstead line up. Belmont Park is located in the Town of Hempstead and the channel is broadcast by Cablevision. Please Add this programming to the Town of Hempstead line up.

Status: Acknowledged

New York Times Close Up

Status: Acknowledged
by Gandalf on ‎04-22-2012 10:51 AM

I recommend that you carry the program, New York Times Close Up, as does TimeWarner Cable Cablevision (Brooklyn & Bronx.


It provides news and news analysis important to fulfilling your charter from the PSC.


Failure to carry it is a reason for customers to switch to another carrier.

Status: Acknowledged

There are not many chinese channels currently offered at FIOS TV>


I do not watch american movie channels and so do most chinese people in southern california.


I request you add "ETTV American(Mandarin)", Now TV(cantonese), i-cable(cantonese), and atv (Cantonese).



Status: Acknowledged
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