Customers With Disabilities
Enter New Idea

 

Just like you can dial *69 to get the last caller's phone number (when available), there should be a "*##" code to note the last caller as a nuisance caller (e.g. a telemarketer that ISN'T respecting the local/Federal do not call registry).  Just like Twitter has a "block and report as spam" feature to collect and evaluate feedback from their users, Verizon could do the same, hopefully closing in and quickly shutting down egregious violators like the loathsome "Cardmember Services."

Status: Acknowledged
macgig

$5 FEE for having fios but no home phone?

Status: Acknowledged
by macgig on ‎03-07-2014 06:11 AM

I ditched my home phone to save money since losing my job and unemployment income in December. And I learned you charge a $5 month fee to have fios with no land line.  you call it a surcharge. I call it a penalty.

 

they waived this "fee" for 2 years but really... don't charge customers money for not buying or having a service. I know of no other company that charges me money for NOT buying or having a product or service. this seems like an unfair business practice to me.  If I add a phone or any service, charge me for having it. but don't charge me for not having it.

Status: Acknowledged

Verizon Tv packages are so weird to me If you order the premiere package from Direct TV then you will recieve all the major movie channels, so it surprised me when I switched over to Verizon that even though I had purchased their most expensive Tv package that it still did not include HBO and Encore. I noticed this about thier other packages as well how channels were weirdly grouped. So in the basic package you get the Biograpy channel but in some of the higher packages you dont. I had even onced moved up to the second highest package to realize that it did not include all the espn channels. I hope that Verizon takes another look at how they group their channels and put together packages that make more sense.

Status: Acknowledged
CrankyOldGuy

Change false call blocked message

Status: Acknowledged
by CrankyOldGuy on ‎03-25-2014 07:11 AM

If an incoming call is blocked by the call blocking feature, the caller is told the the number he has reached is "not accepting calls at this time". That is deceptive and FAR too polite. The number is accepting calls from acceptible callers.

 

I would love to be able to have my own call blocked message. Then blocked callers could hear "We are not sorry, but the owner of the number you are trying to reach was so annoyed by previous calls from this number that he went to a lot trouble to use Verizon's creaky call blocking feature to save you from being called an (expletive deleted) and having the phone slammed down on you. Yours is one of only ten numbers to be so honored. Go annoy someone else."

Status: Acknowledged
Robin90405

Dodgers' SportsnetLA Will Be Available February 25, Please Make it Available At Launch

Status: Acknowledged
by Robin90405 on ‎01-22-2014 02:31 PM - last edited on ‎01-24-2014 07:01 PM by Moderator

All Dodger games will now be carried on SportsNetLA in the Southern California region.  This new sports network launches on February 25 (sportsnetla.com).  Please make it available at launch, as the Dodgers will be World Series contenders from day 1.  Do not force Dodger fans to be on the outside like your Pac-12 fans in Southern California. 

Status: Acknowledged

don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.

Status: Acknowledged
nascar

Please add "FS2" Fox Sports 2 in HD

Status: Acknowledged
by on ‎08-14-2013 11:11 AM

Please add "FS2" Fox Sports 2 in HD. It launches in 3 days!!! HURRY!!!!!!!!!!!!!!!!!!!!!!

Status: Acknowledged

However much I despise Comcast [after too many years under their thumb while they were the sole cable/broadband provider in the area] I am envious of the voice command features. In particular the ability to speak a channel name and it comes up. I'm sick & tired of having to try remember the numbers of Science, BBC America, the several PBS stations, SyFy, Lifetime, etc. Usually I just wind up scrubbing through the schedule to find the channel I'm looking for and slogging through that huge block of sports stations we do not have any use for makes it even worse. 

 

How about enabling the USB port on the DVR [limited to standard Human Interface options] so we could plug in a small wireless keyboard? It would be far less frustrating than the current hunt & peck way we have to enter text to search on - especially when the DVR decides to be unresponsive for ten seconds then fire off all your queued up button mashes at once.

Status: Acknowledged
mattcut99

The Blaze News Channel.

Status: Acknowledged
by mattcut99 on ‎09-12-2012 01:25 PM

Please add the new Blaze News channel to your network.  

Status: Acknowledged
We can see many of your are interested in adding Blaze TV to the channel lineup. Please know that your request will be forwarded to the FiOS TV team. If they decide to consider it, I will post an update here on the thread. Thanks everyone!

I just went through the process of renewing my 2 year Fios triple play agreement on line and once again, I had a patient on line customer service rep walk me through the process.  Verizon Fios is a very complete and reliable product, far superior to cable and I am definitely not complaining.  The downside, though, is that it takes an hour to go through the process of renewing my agreement on line with assistance from customer serivce and I just think the process could be a lot more efficient if the on line instructions were more self-explanatory in layman's terms.  I always need to renew my agreement along with assistance from customer service for that reason, so that someone who knows the verbiage can translate everything into more user friendly language and so I don't click on the wrong thing.  When I renewed my agreement 2 years ago, it was a similar thing. 

 

Here are some examples of how this would have been confusing without a live consultant:

When starting the process on line, the customer is presented with 2 choices: renew existing agreement or upgrade services.  Hmmm...can I renew my existing agreement and keep everything exactly the same or am I required to make certain upgrades on my plan to lock in the same monthly bill for the next two years?  The customer service person had to clarify that.  And then I was faced with the confusion of which services to upgrade while keeping the price the same: TV, phone, or Internet?  That had to be discussed as well and it was like a process of elimination.  We started by trying to keep the services the same but in the end, I had to upgrade to the quantum Internet speed which is fine.  It's always a good deal in the end when I come away with certain upgrades and discounts while keeping my monthly bill the same. 

 

On my screen, there was a clear message in the right hand margin that I would get a $15 discount on my monthly bill.  But then when I got to the bonus rewards page, I was back to being confused and the patient customer serivce rep had to translate that as well.  What's a $15 agreement incentive or a $10 agreement incentive?  Is that the same thing as the $15 discount on the first page, is it an addition, or does it negate the original statement of that $15 discount?  The customer service rep had to explain to me that it's an additional discount for my monthly bill. 

 

Basically I am saying that if the on line instructions were presented in clearer language that a customer could understand, the process for renewing my agreement on line without a customer service rep would probably go a lot quicker.  It's not that I don't want to contact customer service and certainly I don't want to be doing this the wrong way but we all have busy lives and it's hard sometimes when I have to do this at night after work while I have other things to do.  To me, the language seems more geared toward a Verizon employee who is familiar with the terminology and uses it all the time.  The process can get complicated quickly without understanding all of the instructions properly. 

Status: Acknowledged
Zeuz

Swap Fox Sports 2 channel with FXX

Status: Acknowledged
by Zeuz on ‎02-21-2014 08:08 AM

Right now Fox Sports 2 in the NJ region is channel 198 while FXX is next to Fox Sports 1 at channel 84. Please switch them so all of the sports channels can be next to each other. That would also give Fox Sports 2 the HD channel (584) that FXX currently occupies.

Status: Acknowledged
bstmstrxellos

Netflix Open Connect

Status: Acknowledged
by bstmstrxellos on ‎01-08-2013 03:17 PM

Please join the newly announce Netflix Open Connect so that we can access the 3d content and "super HD" from Netflix.

Status: Acknowledged
We are happy to receive your idea. I currently do not have the answer to this one. I will pass this on to the appropriate team.
iamravine

List TV episodes by Season and Number not Title in the On Demand Section

Status: Acknowledged
by iamravine on ‎01-27-2014 04:19 AM - last edited on ‎01-31-2014 03:52 PM by Moderator

In the On Demand section of Free & Premium  --  

 

Please go back to listing TV series episodes by their Season and Episode number  ex: S 2 E08 like before.  I do not care nor do I know what the titles are of shows that I did not watch.  This has happened on both free and premium listings.  

 

:catfrustrated:

 

Thank you.   .  

Status: Acknowledged
animexsoldier

Funimation

Status: Not Likely
by animexsoldier on ‎02-15-2012 10:04 PM

You all are planning on dropping Funimation?  This is a very dumb move imo.  You have a ton of people that are Verizon Fios customers solely for this channel.  This is the only channel you are able to watch "real" anime and I along with alot of people from what I see just googleing "Fios to drop funumation"  came here mainly for that channel.  There are NO real anime channels beside this, how could the ratings possibly be that low.  This channel is no lie on at my house at least 8 hours a day.  This is the channel that runs even while I am on my pc not watching TV.  Go find another "actual" crappy channel to cut.  I can't imagine many people watch cartoon network anymore now that Adult Swim is filled with stupid shows a 4 year old could do a better job on and comedies that are the dumbest thing I have ever seen.  If you cut this channel Verizon I asure you, that you will lose ALOT of customers. 

Status: Not Likely
Unfortunately Funimation will not be coming back as part of the TV lineup. You can view some of the content in On Demand.

I've been using FIOS servicves for well over a decade, and up until recently have been really happy with you..  But the fact is that it is insanely idiotic, stupid, ironic and perhaps ludicrous that you have a "Mobile App" actually called the FiOS Mobile app, which ONLY WORKS when connected to the FiOS Router!! The one place you don't need a mobile app is the ONLY place you can use it.. 

  

I mean if that's your logic, I may as well call XFINITY or DISH.. Much as I truly hate to say it, their DVR service and Mobile apps excel where you guys #FAIL Record more than 2 shows, watch shows or DVR anywhere etc..  

 

Further, I think the My FiOS app used to have the TV Listings and DVR Control but now it doesn't (hmm the app that lets you pay Verizon works anywhere.. the app that makes Verizon no money? only usable on a FiOS WiFi network.. 

 

Shame on you Verizon!!! 

 

When you introduced FTTP you promised us the future.. Yet it's the traditional Cable or Satellite companies who are excelling and giving customers what FiOS should already have!! I pay a fortune (just for Data & TV service) yet really not seeing where all my $$ is going..

Status: Acknowledged
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