Share Your Ideas with Verizon

[#1]

Verizon needs to be able to look up verizon truck license plate numbers to connect to their cell phone. I was on hold for with verizon for 45 minutes because they didn't know what to do! I WILL NEVER BE A CUSTOMER OF VERIZON AFTER THIS EXPERIENCE. I talked to them about 3 mintues from the 45 minutes I was on hold. HORRIBLE HORRIBLE HORRIBLE

[#2]

I totally agree customer service is horrible.  I wanted to combine my landline with my internet service to get a discount and I ended up paying more and now they cannot undo it.  I stayed online waiting for 45 minutes to talk with someone at least 3 times and now I am on hold again. Verizon, you really need to get your act together! I have transferred my number to a magic jack and now only pay $20/year.  What a ripoff Verizon has become.  If I could easily change my internet service and keep my email address I would. 

[#3]

I am sorry to hear you were blocked in by the truck in NYC I can understand your frustration. I have been a verizon customer for many years, I have Fios, and I must say, I love the customer service. They are always very nice, even when I am not so nice. They always offer suggestions to help me and are always polite. I left comcast/Xfintey because hands down those clowns are horrible in the customer service area. They hang up on you are rude and disrespectful. I will never use them again, if you have a choice in anything it certainly is better to spend the money with people that are nice rather than mean. Thanks Verizon employees, I am happy with your service.

[#4]

RE: VERIZON  SERVICE.   Not all of it is bad, as this forum seems to agree.  I still have a problem with the Email service which does not work, furthermore won't allow me to pay my bill online.  After much jogging around within the multiple 'electronic people' on the computer screen and fruitless calling of  'my verizon' numbers wiith electronic answers, finally - by looking up the Verizon main number in the phone book - imediately reached a nice lady who immediately took me off 'paperless billing' and put me back on paper.  Bill just arrived in mail  today less than a week after that. Check , again paper, will be in the mail tomorrow.   Suggest that anyone having a similar problem not waste oodles of trime trying to get the help part of internet to help, but to get a real live person to do it at the Verizon main phone number which is 1-800- VERIZON.  And to the naysayers, this suggestion;  Electronics is not the panacea for everything.  This is a new technology.  Give it time to get the bugs out.. I have given it almost a couple months for the Email problem (both computers) still not resolved - and waiting longer ain't gonna give me a snit fit.

Dave

[#5]

I'm another customer who has had to call customer service and endure being bounced from one person to another person, holding the phone for very long periods of time and wasting time with the Home Monitoring System junk that should never have been released to the public before thorough testing.  what a piece of junk.  

anyway my 2 cents worth  ....  Verizon customer for a long time and former business director using Verizon products.

Yuck !

[#6]

I've been a Verizon Fios customer since 9/07 and have had only two issues that resulted in phone calls to tech support. Both times they were very nice and solved my issues right away. This was all new to me because prior to Verizon I had Comcast for years and had nothing but issues. Calling them was like trying to connect with the pope. The customer service reps for Comcast are rude, ignorant and unprofessional along with not very knowledgable. Comcast had to make house calls to my home about 2-3 times a month for years. They knew me by my first name and were quite familiar with my continuing issues that none of the tech people could resolve. So for my money I'll continue being a faithful customer of Verizon and remember the grass isn't always greener on the other side............  

[#7]

I could have told you how bad Verizion Customer Service is a year ago when the recepionist at the corprate office in NYC called me a fool.Tech Support barely speaks English most times you call. I finally had to call the FCC to get my DSL turned back on after Version did a "seamless" switch over of my DSL to correct their mistake from 1 line in my home to another. A week later they were telling me they could not add me to the card in the local office.Once the FCC was involved it took less than 48 hours for a tech to discover I was on the card come to my home and fix everything.

A lot of connection lines in Sussex County Delaware are still copper because Verizion can't be bothered to upgrade them unless they are in the tourist area.Wireless is not available at all and I am less than 10 miles from the wireless tower. Verizon has promised our area FIOS telling us it will be avaiable in a few months.......that started more than 3 years ago.Any connection problems are blamed on my home wiring which BTW is all fiber optic.

In the words of a old country song "I paid for steak what I got's bologna"

This post will be removed from the thread by someone at Verizon as soon as they spot it,I don't know why I even bothered to type it.

[#8]

Verizon has the worst Internet service around, I Thought I had high speed Internet, But it works more like Dial-up, slow as hell, Verizon tells me I have the fastest Connection.....Yeah Right

[#9]

am a loyal customer of verizon signed another 2 year contract recently because thats how i liked and trusted them,    never bothered to checked the email they sent me ,just received the bill  shocked!called them and they told me they retracted the agreement ,its very simple what i am asking from them give me the same service they're providing us,why would i need to be into a new contract where i need to pay more!so anyway,i called again,to talked and maybe settle it,bec i received another advertisement in the mail, about the new bundle,the guy i spoke with said there  is no existing bundle like that(124.99 for 2years and received 400 gift card....is this a joke!!! he wants me fax the fliers as if i'm lying......please i dont want to change my provider but if you keep on doing this to me,you let me no choise but to transfer into a diff. company even our verizon wireless.

[#10]

at its best verizon's servics is BAD,  But its like our government, think how much worse all the others are..

[#11]

i am a retired verizon employe for 20 yrs i had FIOS service ever since it was available in my area. as a retired employee i got my telephone service free UP INTIL NOW.  WHEN I CALLED TO GET A NEW PLAN TO SAVE MONEY.  MY PREVIOUS BILL WAS 228.00 NOW IT IS 280.00 AND THEY TOOK MY  CONCESSION AWAY(FREE PHONE  SERVICE)  ADDING 44.99  TO MY BILL, I ALSO HAVE A CELL PHONE ACC OF 117.00 I'M STUCK WITH THIS PLAN  TILL DEC. 2013. IVE SPENT HRS ON THE PHONE PLUS HALF DAY AT THE CORP. OFFICE.THEY SEND MY CALLS FROM ONE OFFICE TO ANOTHER WITH NO ANSWERS. BUT EVERY BODY APPOLAGIES.  I CANT WAIT TILL MY COTRACT IS UP SO I CAN CALL COMCAST  AND WALMART OR BEST BUY ,ANYBODY

BUT VERIZON         .ANY BODY HAVE A BIGGER PROBLEM THAN THIS?