quick menu

Alexa FioS Skill - Can't Discover STB

Alexa FioS Skill - Can't Discover STB

Reply
Copper Contributor DaveP
Copper Contributor
Posts: 19
Registered: ‎11-03-2010
Message 1 of 4
(1,778 Views)

HELP!!  I just learned about the new Verizon FiOS skill for Amazon Echo Alexa, and wanted to try it.  I followed the instructions from the Verizon web site and can't get Alexa to discover any Verizon devices.  I tried holding down the D key several times, but I do not see the STB / DVR device displayed on the lower right corner of my TV screen per the instructions.  I then went into my devices from the D widget screen and selected my STB.   Alexa still couldn't discover it.  I tried holding down the D key while pointing at the STB box, selecting the D key then releasing it, and while holding down the OK key.   Alexa couldn't find the STB, no mattter how many times I hit the discover devices button on my Alexa phone app.  1 of 2 things is happening:

(1)  The Verizon directions are horrible, as I do not get the screen on my TV that is described in your web page, or (2)  The Verizon Alexa skill only supports certain newer STB or DVR boxes, and Verizon wants to force everyone to upgrade (and thereby pay a fee to Verizon).

 

Thanks,

Dave

 

 

3 REPLIES
Gold Contributor VII
Gold Contributor VII
Posts: 3,956
Registered: ‎10-18-2016
Message 2 of 4
(1,772 Views)
Copper Contributor DaveP
Copper Contributor
Posts: 19
Registered: ‎11-03-2010
Message 3 of 4
(1,675 Views)

Thanks for the link.  It appears that the Alexa Verizon FiOS skill doesn't work with my older DVR.  Didn't say this anywhere in the Verizon documentation that I could find. 

Gold Contributor VII
Gold Contributor VII
Posts: 3,956
Registered: ‎10-18-2016
Message 4 of 4
(1,656 Views)

@DavePwrote:

Thanks for the link.  It appears that the Alexa Verizon FiOS skill doesn't work with my older DVR.  Didn't say this anywhere in the Verizon documentation that I could find. 


Glad to have assisted. 😀

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
My Fios App
Fios TV App
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios