Re: Alexa setup does not work
Chuckles14
Enthusiast - Level 1

Same here ... Alexa verbally confirmed channel change but nothing happens ... no issues pausing 

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Re: Alexa setup does not work
PitzLives1
Newbie

Having the same issues. Alexa app recognizes my STBs, I can pair with the Echo Dot in the same room. Alexa responds to voice cues as if channel changing commands are successful, but nothing actually happens.

My setup: Verizon Quantum Router acts as DHCP server and Default Gateway for my home subnet. I have a TP-LINK wireless router that is broadcasting my SSID, on which the Echo Dot resides. 

Is it possible that the network traffic required to get from the Echo Dot (on WiFi) is not getting from the TP-LINK router to the Set Top Box (which is connected directly from the FiOS Quantum Router via coax)?

I will try getting a Verizon tech to hard reset my STBs when I get home tonight.

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Re: Alexa setup does not work
GrandpaD
Newbie

I highly doubt your TP-Link is an issue. I, like others, am using the Verizon router (although I also have the Verizon extender) and it's not functioning 100%.. I agree with a previous poster that it's probably on the Verizon end as a portion of the skill works (search, fast forward, etc.). I show 100% green in the Voice Control troubleshooter so I know it's not on my end.

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Re: Alexa setup does not work
ajb81
Enthusiast - Level 1

Same issue as others, Alexa responds as if she is fetching, but nothing happens, can't change channel, pause/rewind, search, etc...nothing happens...

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Re: Alexa setup does not work
Eikookie
Newbie

Same here. Worked yesterday but will not change channels today, though acts like it did. No news from Amazon or Verizon?

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Re: Alexa setup does not work
candlepin
Newbie

Same issue as everyone else.  I have an echo dot (2nd gen), I purchased it for this purpose.  Alexa confirms the channel change but the channel never changes.

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Re: Alexa setup does not work
Cyclenut1
Enthusiast - Level 1

Tech resetting the STB fixed it.  

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Re: Alexa setup does not work
GrandpaD
Newbie

I'm on hold to get a tech to reset to see if that works for me.

I did tweet to Verizon. First response was to "delete the skill, wait 15 minutes, then try again". That did nothing. I was able to search, ff, but no actual channel change.

I tweeted that info to Verizon. They responded "There is a known issue we are investigating. Issue should be resolved tomorrow morning. ^CAR"

So we'll see.

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Re: Alexa setup does not work
Eikookie
Newbie

It worked 

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Re: Alexa setup does not work
GrandpaD
Newbie

Eikookie - what worked?

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