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Alexa setup does not work

Alexa setup does not work

Contributor ijomama
Posts: 7
Registered: ‎05-04-2017
Message 51 of 57

So yesterday I set up my STB to work with Alexa. The setup was painless and voice command worked flawlessly. But today when I execute a command like: "Alexa, watch CNN" it seems to execute the command, says it's tuning in to CNN, knows what's being aired, but nothing happens at the TV. I removed the STB from the Alexa app and reconnected it but that didn't work. Any help would be appreciated . Thank you. 

Contributor Cmsharp27
Posts: 1
Registered: ‎11-15-2018
Message 52 of 57

Anyone figure out why it seems to respond on the echo device, repeating the command you give it, but nothing happens on the TV?  I have the VMS1100 with the latest Quantum gateway.  After attempting without the DVR service, I had it added to the account and DVR functions are working.  Running the Alexa troubleshooter on the Fios STB still comes back with the same result, your gateway is not compatible, and port forwarding was unsuccessful.  Tried rebooting: VMS1100, quantum gateway, and ONT.  Also disabled/enabled skill and unlink/link devices.  No change. 

Contributor h27paul
Posts: 3
Registered: ‎12-04-2018
Message 53 of 57

I did call in and they did restart and still no change. In fact they’ve done over 20 trouble shooting tips and they gave up and said “they have no idea” why it isn’t working 

Contributor h27paul
Posts: 3
Registered: ‎12-04-2018
Message 54 of 57

Yes mine is old too

Contributor Newbie2019
Posts: 2
Registered: ‎12-25-2018
Message 55 of 57

It appears that the voice control only works with Verizon routers. I  using my Nighthawk and the echo responded but the command did not flow to the STB. Anyone out there has a solution? Tks. 

Contributor Nickzel
Posts: 1
Registered: ‎12-31-2018
Message 56 of 57

I have multiple STB one is the DVR box. The app finds and registers all boxes but no matter what I do it only controls one STB. 

Contributor KennethPE
Posts: 1
Registered: ‎03-22-2019
Message 57 of 57

I had the same problem and realized my Alexa was connected through my non-Verizon WiFi extender.    Blocked it from the extender and works fine now.  

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