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06-11-2018 10:12 AM - edited 06-11-2018 10:17 AM
So yesterday I set up my STB to work with Alexa. The setup was painless and voice command worked flawlessly. But today when I execute a command like: "Alexa, watch CNN" it seems to execute the command, says it's tuning in to CNN, knows what's being aired, but nothing happens at the TV. I removed the STB from the Alexa app and reconnected it but that didn't work. Any help would be appreciated . Thank you.
11-15-2018 05:03 PM
Anyone figure out why it seems to respond on the echo device, repeating the command you give it, but nothing happens on the TV? I have the VMS1100 with the latest Quantum gateway. After attempting without the DVR service, I had it added to the account and DVR functions are working. Running the Alexa troubleshooter on the Fios STB still comes back with the same result, your gateway is not compatible, and port forwarding was unsuccessful. Tried rebooting: VMS1100, quantum gateway, and ONT. Also disabled/enabled skill and unlink/link devices. No change.
I had all the same problems and then it resolved itself overnight. Now, for no reason after a few months has stopped working again. Tech support tries to help but never can. I think this is a Verizon issue that no trouble shooting will resolve. The one thing I’ve noticed is that if you remove poet cord for 30 seconds and then power up.... sometimes after 24 hours it works again