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Alexa with IPS Set Top Box not working

Alexa with IPS Set Top Box not working

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Copper Contributor JJKiv
Copper Contributor
Posts: 25
Registered: ‎06-20-2018
Message 1 of 5
(1,058 Views)

I enabled the FIOS skill & linked a IPS Box to an Echo. Checked in the Alexa App and saw that the correct set top box ID was linked to the Echo. However whenever I give a command Alexa tells me "I can't find any Video Skills that can do that".  I can't find anything wrong in the Fios Skill setup, it simply does not work.  How can I fix this?

4 REPLIES 4
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,403
Registered: ‎11-04-2008
Message 2 of 5
(1,007 Views)

I have found Alexa to be a bit temperamental on how you ask it to do something.
What have you asked?

I have FiOS skill that does work.
I can try to duplicate what you have asked to see if it is a skill issue or something on your setup.


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Copper Contributor JJKiv
Copper Contributor
Posts: 25
Registered: ‎06-20-2018
Message 3 of 5
(1,002 Views)

I was aware of Alexa's need sometimes for carefull wording so I used the exact wording givens as examples in the Fios Skill such Alexa 'go to NBC', 'Change to Channel 899', 'Switch to CNN' and 'Pause'. None worked. Alexa always responded with the eror message I gave above.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,403
Registered: ‎11-04-2008
Message 4 of 5
(977 Views)

Try saying like switch to NBC on FIOS.

Or Fios switch to NBC.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor JJKiv
Copper Contributor
Posts: 25
Registered: ‎06-20-2018
Message 5 of 5
(964 Views)

Tried using your exact wording. Didn't work. Only change was in the error message.  This time it said check in Books & Videos to make sure your provider is linked to the Echo, which it is.

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