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Why can't Alexa find any of my boxes?

Why can't Alexa find any of my boxes?

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Copper Contributor ATalkingWalnut
Copper Contributor
Posts: 10
Registered: ‎09-17-2018
Message 1 of 3
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I have the Amazon Alexa app with the Fios Skill installed but it can't locate any compatible devices. I have three boxes: one VMS and two IP Clients (Quantum Enhanced DVR). Any ideas what's going on?5CF92DEA-AE93-444C-B15D-34CAA876D9B0.png

 

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MVP CRobGauth MVP
MVP
Posts: 7,212
Registered: ‎11-04-2008
Message 2 of 3
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Donyou have a standard network setup using just the quantum gateway?


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Copper Contributor ATalkingWalnut
Copper Contributor
Posts: 10
Registered: ‎09-17-2018
Message 3 of 3
(443 Views)

I have the standard Quantum Gateway Router (Actiontec G1100), along with two Actiontec Network Extenders (Actiontec WCB6200Q). By the way, if anyone is having wifi signal strength issues like I was, those network extenders are amazing. They're expensive, like everything else with TV, phone & internet service, but since I got them with a significant discount, they were easily worth it. My entire network, despite having three separate access points, has one name (a 2.4gHz and a 5.0gHz) and supposedly no interference between the three devices. So yes, I have a 100% FiOS approved network setup, but Alexa doesn't see any of my boxes. In fact, now one of them has disappeared from the Fios TV app. Very frustrating. 

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