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Community Basics FAQs

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How do communities work?

 

Communities provide a place for members or participants to search for information, read and post about topics of interest, and learn from each other. Depending on how the community is set up, you'll find:

 

    • boards where you can post questions and answers
    • blogs where you can read and comment on articles
    • idea exchanges where you can suggest ways improve products and vote for ideas that other community members have posted
    • and more...

Guests (unregistered visitors) can browse or search the community for information. Members (registered users) can post messages or comments, track discussions, and get email notifications on posting activity and other community actions.

 

What is my role and responsibility in the community?

 

You are essential to the community, even if all you ever do is read messages or articles that someone else has posted. Communities offer all kinds of contributions: posting questions and sharing answers, leaving comments on blog articles or ideas, voting for ideas you like, or just searching for answers to your questions.

 

We encourage you to visit often and participate. Ask your toughest questions. Chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights.

You might just have the answer someone else needs.

 

Remember to thank community members who have helped you. Show your appreciation by giving kudos to helpful posts, accepting a solution that answers your question, or posting thank-you replies.

 

We want the community to be appropriate, friendly, informative, and fun for everyone.

 

Be sure to read the Community Terms of Service and the community's Rules and Guidelines so that you know what to expect and what is expected of you when you're here.

 

Posting Messages:

 

How do I post a message?

 

To post a message:

Go to the board where you want to post.

Click the New Message link.

In the Subject field, enter your message title.

 

Tip: Make your subject clear and concise, as it’s the only part of the message that shows up on the message-listing page.

 

In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.

 

Format and spell check your message, as needed.

Click Submit Post.

 

How do I reply to a message?

 

Click Reply to respond to a particular post.

 

The Reply Message screen is similar to the Post Message screen, with these differences:

 

    • When you reply to a post, the subject line is filled in automatically. You can change it if you want.
    • You can paste the message to which you are replying into the body of your reply by clicking Quote Message.
    • Your reply is added the existing thread; it won't create a new thread.

Can I create "canned" or "boilerplate" responses?

 

Yes. You can use macros to create boilerplate text that you can paste into any message. You can create up to 9 macros.

 

To set up a macro for boilerplate text:

 

Sign in to the community.

Go to My Settings > Macros

Enter a short but memorable name in the Macro Title field.

In the Macro box, enter your boilerplate text. (You can use HTML tags if your community allows it.)

Click Save.

 

Tip: To add text at the bottom of your posts, you can include that text your signature instead of using a macro.

 

To add your boilerplate text to a post:

 

Go to a post.

In the comment area, place your cursor where you want to add the boilerplate text.

Open the Macros menu and select the macro you want to add.

 

Accepted Solutions:

 

What is an Accepted Solution?

 

An Accepted Solution is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

 

An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions.

 

You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution.

 

How do I mark a message as a solution?

 

To mark a message as a solution, click Solution? on the reply.

 

If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.

 

To revoke an accepted solution, click Options > Unmark as Accepted Solution.

 

You can choose another solution or leave the question unsolved.

 

Kudos:

 

What are Kudos?

 

Kudos is a content rating system that lets you vote for the messages you think are the most useful or important.

 

When you give kudos to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your kudos help to boost the value of certain messages and enhance the reputation of their authors.

 

Giving kudos is as easy as a single click, but the impact of kudos ripples across the community.

 

How do I give Kudos?

 

You can give Kudos to any posts in the community except your own.

 

To give kudos to a message and its author, click Kudos! on the message.

If you change your mind about the quality of the message, you can revoke your kudos.

 

To revoke kudos you've given, click Options > Revoke My Kudos from this Message.

 

How can I see who's given me Kudos?

 

Want to know who thinks a message is good? It's easy to find out which regular community members and community experts have given kudos to a message. Kudos from community experts carry more weight than those from brand new members.

 

To see who's given you kudos:

 

Go to the message page.

Click the Kudos! total.
The Who Kudoed this Message page shows you all the community members who've given kudos to the message.

Click Experts to see kudos given by high-ranking members of the community.
Experts are usually moderators and other users who had a kudos weight of more than 1 when they gave the message kudos.

Click the user name or kudos link to sort this page by the name of the user who gave kudos or by the kudos count.

 

How can I see which messages or authors have received the most Kudos?

 

There are usually two kudos leaderboards on the community's front page -- one for authors and another for messages. The author's leaderboard shows who has received the most kudos. The message leaderboard showcases the most kudoed messages. Links from the front-page leaderboards take you to the full leaderboard pages.

 

To view the Top Kudoed Messages leaderboard, click view all from the front page module.

 

To view the Top Kudoed Authors leaderboard, click view all from the front page module.

 

How can I see who has given me kudos?

 

To see who's given you kudos:

 

Go to your profile page.

Your Profile pages shows the names of community members who have given you kudos, the messages they kudoed, your top kudoed messages, and the kudos you've given.

To see all of your recent kudos activity in an area, click view all.

Click the tabs to see more info about your kudos activity.

 

What is Kudos weight?

 

Your kudos weight is the number of kudos you give each time you click Kudos!

 

If you're new to the community, you're kudos weight is probably 1 (each kudo counts as 1). More experienced community members might have a higher kudos weight, so they could give two kudos, ten kudos, or more each time they click.

 

Why can't I give Kudos to some messages?

 

There are a few reasons why you might not be able to give Kudos to a post.

 

    • You've already given Kudos to this message (you can only give them once).
    • You wrote the message (you can't Kudo your own messages).
    • Your community manager wants you to give Kudos only to a message that starts a thread and not to replies.
    • Your community manager has turned Kudos off for a message or a forum.
    • Your community manager has frozen Kudos for this message. You can still see how many Kudos the message has received, but you can't Kudo it any more.

Where did the Kudos number go?

 

Sometimes a message gets so many kudos that we run out of space to show the number. When that happens you'll see a Hot Kudos symbol or icon instead of the kudos count on the kudos badge.

 

Private Messenger:

 

What is the Private Messenger?

 

Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

 

    • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
    • You can read and send private messages without leaving the community, making it easy to a quick conversation with another community member.

To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

 

Click the message count or envelope icon to go to your Private Messages Inbox.

 

How do I send a private message?

 

To send a private message:

 

Sign in to the community.

Click the message count or envelope icon to go to your Private Messages Inbox.

Click Compose New Message.

Enter the recipient's name in the Send to area.

Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.

 

Enter the subject for the message in the Message Subject area.

Type the reply in the Message Body editor.

Click Send Message.
You can look for the messages you've sent in the Sent Messages tab.

 

How do I read a private message?

 

To read a private message:

 

Sign in to the community.
If you have any new messages, you'll see the number of unread messages next to the envelope icon.

Click the message count or envelope icon to go to your Private Messages Inbox.

To read a message, click the message subject.

To reply to a message, click Reply. Type the reply and click Send Message.

 

How do I reply to a private message?

 

To reply to a private message:

 

Sign in to the community.

Click the message count or envelope icon to go to your Private Messages Inbox.

To read a message, click the message subject.

To reply to a message, click Reply.
The recipient and subject are automatically entered for you, but you can edit them.

Type the reply in the Message Body editor.

Click Send Message.

 

How do I delete a private message?

 

You can delete messages one at a time as you read them, or in bulk from your Inbox.

 

To delete a private message:

 

Sign in to the community.

Click the message count or envelope icon to go to your Private Messages Inbox.

To delete several messages at once, click the check box for each message you want to delete.

Click Message Options > Delete Checked.

To read and delete a message, click the message subject from the Inbox.

Click Delete Message.

 

How do I see private messages I've sent to others?

 

To see the private messages you've sent:

 

Sign in to the community.

Click the message count or envelope icon to go to your Private Messages Inbox.

Click Sent Messages.

 

What is my Friends List and how do I add people?

 

Your Friends List is a way to create your own community within a community.

 

Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

 

Note: Your Friends List is available only if your community supports private messages.

 

To add people to your Friends List:

 

Sign in to the community.

Click the user name of a friend to see the friend's About user name page.

In the Contact area, click Add user name to Friends.

 

What is my Ignore Users List and how do I add users to it?

 

Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you are receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored Users list.

 

To add someone to your Ignored Users list:

 

Sign in to the community.

Click the message count or envelope icon to go to your Private Messages Inbox.

Click a message from the user you want to ignore and click Ignore user name.

 

To remove someone from your Ignored Users list:

 

Sign in to the community.

Click Ignored Users to see the list.

Click Remove from Ignored list to begin receiving messages from this user again.

 

You can also search for community members and add them to your Ignored Users list.

 

To search for a user:

 

On any page, enter a user name in the Search box.

Choose Users and click Search.

In the Search Results, click the user's name.

Click Ignore user name in the Contact area.



Nilsa
Community Manager

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