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FIOS phone and tv working but internet and tv guide are not

FIOS phone and tv working but internet and tv guide are not

Contributor barrewi
Posts: 2
Registered: ‎11-08-2012
Message 1 of 3

Hurricane Sandy knocked out FIOS for a day.  When it came back up, TV and Phone worked fine.  Internet and tv guide do not.  All lights are on and green on the router.  ONT lights are all ok, including the MoCa lights.  Verizon sent another router but that didn't help.  Have rebooted all set top boxes, routers and ONT.  Have connected router directly to ONT with no results.  All technicians I have spoken to are at a loss since all lights indicate that ONT and Router are working but they cannot ping router.  Have also hooked up different computer to router both wireless and hard wired with no results.  Our neighbors all have full FIOS service.  Any suggestions?

Contributor 11beech
Posts: 1
Registered: ‎11-13-2012
Message 2 of 3

I currently have the exact same situation as you.  Verizon is sending out a technician within the next few days.  Did you get everything back up and operational?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,320
Registered: ‎12-15-2010
Message 3 of 3

If you connect one of your devices to the router and visit does the router show that is holding an IP address from Verizon? The router wil light the Internet light up green if it pulls an IP address. What are the first two sections of the IP? For example, 169.254.xxx.xxx. Don't supply the whole IP address to us.


The default login for the router if admin / the router's serial number does not work should be one of the following:







You will need to change the password if it is set to password.

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