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FIOS phone and tv working but internet and tv guide are not

FIOS phone and tv working but internet and tv guide are not

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Contributor barrewi
Contributor
Posts: 2
Registered: ‎11-08-2012
Message 1 of 3
(8,178 Views)

Hurricane Sandy knocked out FIOS for a day.  When it came back up, TV and Phone worked fine.  Internet and tv guide do not.  All lights are on and green on the router.  ONT lights are all ok, including the MoCa lights.  Verizon sent another router but that didn't help.  Have rebooted all set top boxes, routers and ONT.  Have connected router directly to ONT with no results.  All technicians I have spoken to are at a loss since all lights indicate that ONT and Router are working but they cannot ping router.  Have also hooked up different computer to router both wireless and hard wired with no results.  Our neighbors all have full FIOS service.  Any suggestions?

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Contributor 11beech
Contributor
Posts: 1
Registered: ‎11-13-2012
Message 2 of 3
(8,079 Views)

I currently have the exact same situation as you.  Verizon is sending out a technician within the next few days.  Did you get everything back up and operational?

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,274
Registered: ‎12-15-2010
Message 3 of 3
(8,005 Views)

If you connect one of your devices to the router and visit http://192.168.1.1/ does the router show that is holding an IP address from Verizon? The router wil light the Internet light up green if it pulls an IP address. What are the first two sections of the IP? For example, 169.254.xxx.xxx. Don't supply the whole IP address to us.

 

The default login for the router if admin / the router's serial number does not work should be one of the following:

 

admin/password

admin/password1

admin/admin

admin/admin1

 

You will need to change the password if it is set to password.

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