No Way to Report Down Wires

nealwol · ‎10-30-2012

I have down FIOS wires in my yard. I can't reach you by phone, and haven't found a way online to report the problem. Suggestions?

prisaz · ‎08-23-2008

I am sure the lines are jammed, worse than if it were just a plain Internet outage. You can read the information on this page. http://www22.verizon.com/support/residential/service_outage_information.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N...

How do I report a downed telephone pole or telephone lines?

If you have a downed telephone line in your area, please report it to Verizon Repair at 1-800-VERIZON (1-800-837-4966). For your own safety do not touch or move the downed line as power lines can be confused with phone or cable connections.

nealwol · ‎10-30-2012

Unfortunately, after several minutes of navigating the series of automated options I was disconnected. Verizon must be inundated. The online site should have a way to do this.

prisaz · ‎08-23-2008

@nealwol wrote:
Unfortunately, after several minutes of navigating the series of automated options I was disconnected. Verizon must be inundated. The online site should have a way to do this.

UPDATE
Verizon does have a way to place a repair order online. It is found on the page provided by the first link below. It does appear that you are asked to troubleshoot the problem first. Well No Emergency Reporting. I think a down line is obvious. Contact the power company to make sure it does not have power, or so they can ID the wire. But always act as if it is a power cable.

Or here is a direct link. https://www22.verizon.com/foryourhome/vzrepair/vziha/requestrepair.aspx#repairrequest

It would be nice. To have this as a My Verizon Option. But with the size of this disaster, it is a little late. But I believe you have a Very Good Idea for the Ideas Exchange. Verizon employees do monitor these boards, but just like the Power Companies, and Emergency Services. I am surely Verizon is very busy. If it is a down pole or wire, you can contact your local power company and report it. Always consider the wire to have power. It is easy to confuse cable, FiOS, and power wires. A power company can also identify the wire for safety reasons.

Hurricane Sandy Information.

http://www22.verizon.com/support/residential/service_outage_information.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N...

OR Direct Link to a list of power companies

http://www22.verizon.com/support/residential/service_outage_information.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N...

HickoryPoint · ‎10-30-2012

There also appears to be no way to report a potential problem, such as a tree supported by apparently still functioning Verizon lines without posting specific information on a public forum.

I'd like to report a tree that is partially down currently supported largely by Verizon's lines (it was dead and not encroaching on the power lines higher than the tree). It's not a service problem YET, but it soon will be.

{Edited for privacy}

And Why doesn't Verizon protect it's lines from obviously encroaching trees like the power company does? If done at the same time, it shouldn't be much more expensive.

AnnieS · ‎10-15-2012

Hi HickoryPoint,

Thank you for participating in the community.

If you look at the reply above you, from prisaz, you will see that he has posted a link to report downed lines: https://www22.verizon.com/foryourhome/vzrepair/vziha/requestrepair.aspx#repairrequest.

Take care and stay safe!

AnnieS

nealwol · ‎10-30-2012

Thank you. You'll notice that before you fill out a repair request, you need to state the nature of the problem. I don't see any box marked "downed wire" or anything close. I was able to get in touch with Verizon through twitter @verizonservice, and they also forwarded me a repair request that made you first choose a problem you weren't having in order to move forward. I appreciate that Verizon has its hands full, and I have no intention of being a gadfly about this, but it strikes me as odd, to say the least. But for those of you who responded with help, I really am appreciative, and want to thank you, and wish you the best in getting through the aftermath of the strom.

Hubrisnxs · ‎07-22-2009

glad you got it resolved, i wonder if you can just hit contact us at the bottom of the page, and open a live chat. they should be able to take that report. wonder what the turn around time is with the storms.