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I'm sorry Elizabeth but links are not valid. There is no way to report downed wires. Only existing
repair orders can be referenced. Also, after 3 efforts to report my problem to a "voice" ....no answer
and over an hour wasted on hold. I appreciate those that have offered help but nothing seems
It looks like there is only a Live Chat button when there is an agent available to chat, according to the FAQ.
I just want to verify that you want to report a downed phone line. If it is a power line that's down, you need to report it to the power company.
Thank you for your assistance!
My down wires were for FIOS service, not power. A repairman came and fixed it - what I found effective was to tweet the problem to @verizonsupport. I know it's ridiculous that that's what Verizon responds to, but the response was quick and effective.
I have telephone wires down next to my house on NY State property. The wires are Verizon wires, and there are downed trees hanging on there. This is a dangerous situation and need them removed. I tried contacting Verizon numerous times but got the standard run around.
Can you help me get this taken care of?