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Will I ever get my Fios Service Back; Ready to switch to Cablevision

Will I ever get my Fios Service Back; Ready to switch to Cablevision

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Contributor Stevesm
Contributor
Posts: 3
Registered: ‎11-14-2012
Message 21 of 23
(6,932 Views)
Called 1800verizon everyday since I got power back on 11/6. Had a tech come to tell me that I needed construction. I had an etr of 11/14. Called on 11/14 to be told the ticket hadn't been given to construction yet. Called on 11/15 and was told the neighborhood problem was fixed and that a tech should be at my home on 11/16. Tech never showed and was told, when I called that Verizon computers were down for maintenance and that I should call back tomorrow. Why should I call back? Shouldn't Verizon call me to see if their customers have service back?

I can tell you what they tell me today when I call. They'll say that the problem hasn't been fixed. Then the person (they're all empathetic) read some sort of prepared statement about how hard they're working on resolving the issue. However, I won't get an answer.

Employee Employee
Employee
Posts: 722
Registered: ‎01-06-2011
Message 22 of 23
(6,873 Views)

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

Employee Employee
Employee
Posts: 722
Registered: ‎01-06-2011
Message 23 of 23
(6,802 Views)

 

Good Morning,

 

 We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you. 

 

 Tonya D.

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