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0.3 Mbps dow/ 0.1 up on quantum 50? What's going on, I feel scammed.

0.3 Mbps dow/ 0.1 up on quantum 50? What's going on, I feel scammed.

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Contributor Underwaterphil
Contributor
Posts: 2
Registered: ‎02-22-2013
Message 1 of 5
(875 Views)
Ok so the first month was great, averaging 25-35 down, not bad. Not the ADVERTISED speed,but I get it. Anyway about a week ago it dropped to 1mbps then .5mbps. I've gone thru all the typical IT scenarios, nothing. I call support and basically someone who barely spoke English didn't help me at all, basically he told me its my computer. Which it is not. I'm very disappointed, to say the least.
4 REPLIES 4
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 2 of 5
(845 Views)

In order for any of us peers to help we would need some more info.  Probably some idea where in the country you are as it may be a problem in just one area.

 

Most likely to help would be for you to run verizon's speedtest NDT and then ask that for more info

http://my.verizon.com/services/speedtest/DefaultNdt.aspx

 

Click on see more details and copy the report the report (blank at your ip address in report) and post it to this thread.

Contributor TampaNetworks
Contributor
Posts: 4
Registered: ‎02-23-2013

See if you can try on another PC.  We got screwed on that deal as well.  We upgraded to 50/25 and get slower speeds than the previous (and cheaper) 25/25.  Our issue turned out to be a provisioning error. 

 

Good luck talking to someone - we called 18 times and got transferred to a phone sex line when asking for a supervisor.  I hope you are more lucky than we were.

Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012
Message 4 of 5
(794 Views)

What router do you have? If you have another computer check to see if you get the same results on a wired connection.

 

I'm sure you've unplugged your router to reset it. Have you gone into your routers settings and made sure the security is set to wpa2? Try changing the channels to 1, 6 or 11 and see if anything improves.

 

Also make sure your network card can handle higher speeds. You might not be able to get all the way close to 50.

 

Run the fios optimizer even if you already have and see if anythign changes if the settings  have been changed. I've had to run it a few times before.

Contributor Underwaterphil
Contributor
Posts: 2
Registered: ‎02-22-2013

Thanks for the replies!

 

Im located in Southern California(Palmdale)

 

I have reset router and connected 3 different computers (wired) and various other devices (wireless) with pretty much the exact same results. 

 

Here is the speedtest info from verizon, and it says im getting 16mbps up, that good.

But 1.62kb/s down!

KILOBYTES!

 


Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 16.23Mb/s
running 10s inbound test (server to client) . . . . . . 1.62kb/s
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [xxx.38.xxx.xxx] but Client says [192.168.1.2]

 

Heres info from Mlab NDT

 

Your system: Windows 7 version 6.1
Java version: 1.7.0_15 (x86)

TCP receive window: 66560 current, 66560 maximum
0.046116505 packets lost during test
Round trip time: 15 msec (minimum), 228 msec (maximum), 35.75 msec (average)
Jitter: 213 msec
0 seconds spend waiting following a timeout
TCP time-out counter: 384
170 selective acknowledgement packets received

No duplex mismatch condition was detected.
The test did not detect a cable fault.
Network congestion may be limiting the connection.
No network address translation appliance was detected.

0.9949% of the time was not spent in a receiver limited or sender limited state.
0.0% of the time the connection is limited by the client machine's receive buffer.
Optimal receive buffer: 68157440 bytes
0 duplicate ACKs set

 

 

WEB100 Kernel Variables:

Client: localhost/127.0.0.1

CurMSS: 1452

X_Rcvbuf: 87380

X_Sndbuf: 26152

AckPktsIn: 343

AckPktsOut: 0

BytesRetrans: 74052

CongAvoid: 133

CongestionOverCount: 0

CongestionSignals: 40

CountRTT: 185

CurCwnd: 4356

CurRTO: 331

CurRwinRcvd: 66560

CurRwinSent: 5888

CurSsthresh: 2904

DSACKDups: 0

DataBytesIn: 0

DataBytesOut: 875840

DataPktsIn: 0

DataPktsOut: 595

DupAcksIn: 110

ECNEnabled: 0

FastRetran: 31

MaxCwnd: 10164

MaxMSS: 1452

MaxRTO: 418

MaxRTT: 230

MaxRwinRcvd: 66560

MaxRwinSent: 5888

MaxSsthresh: 4356

MinMSS: 1452

MinRTO: 222

MinRTT: 15

MinRwinRcvd: 55040

MinRwinSent: 5840

NagleEnabled: 1

OtherReductions: 0

PktsIn: 343

PktsOut: 595

PktsRetrans: 51

RcvWinScale: 7

SACKEnabled: 3

SACKsRcvd: 136

SendStall: 0

SlowStart: 52

SampleRTT: 20

SmoothedRTT: 61

SndWinScale: 8

SndLimTimeRwin: 0

SndLimTimeCwnd: 10087684

SndLimTimeSender: 62360

SndLimTransRwin: 0

SndLimTransCwnd: 11

SndLimTransSender: 11

SndLimBytesRwin: 0

SndLimBytesCwnd: 847872

SndLimBytesSender: 27968

SubsequentTimeouts: 0

SumRTT: 7398

Timeouts: 9

TimestampsEnabled: 0

WinScaleRcvd: 8

WinScaleSent: 7

DupAcksOut: 0

StartTimeUsec: 653790

Duration: 10154465

c2sData: 4

c2sAck: 4

s2cData: 8

s2cAck: 2

half_duplex: 0

link: 100

congestion: 1

bad_cable: 0

mismatch: 0

spd: 0.69

bw: 1.07

loss: 0.067226891

avgrtt: 39.99

waitsec: 2.98

timesec: 10.00

order: 0.3207

rwintime: 0.0000

sendtime: 0.0061

cwndtime: 0.9939

rwin: 0.5078

swin: 0.1995

cwin: 0.0775

rttsec: 0.039989

Sndbuf: 26152

aspd: 0.00000

CWND-Limited: 128.31

minCWNDpeak: 1452

maxCWNDpeak: 10164

CWNDpeaks: 30

 

The theoretical network limit is 1.07 Mbps

The NDT server has a 12.0 KByte buffer which limits the throughput to 4.98 Mbps

 

Your PC/Workstation has a 65.0 KByte buffer which limits the throughput to 42.69 Mbps

The network based flow control limits the throughput to 1.93 Mbps

Client Data reports link is 'T3',

Client Acks report link is 'T3'

Server Data reports link is 'OC-48',

Server Acks report link is 'T1'

 

The fact is, that computers and devices I was getting 35-40mbps download 2 weeks ago, are now getting 1mbps max. No matter how many times verizon tries to tell me, I know it is not my computers. 

 

Its either the router or service. 

 

 

 

 

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