Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

2.4ghz not working

SOLVED
Reply
Contributor
Contributor
Posts: 1
Registered: ‎05-02-2018

2.4ghz not working

Message 1 of 9
(31,880 Views)

this morning I found wifi is connecting to only 5ghz band. when I try to connect to the older version(2.4) an error message is showing. I have chromecast device which supports only 2.4ghz band. kindly help me to connect to 2.4 band.

1 ACCEPTED SOLUTION

Accepted Solutions
Platinum Contributor I
Platinum Contributor I
Posts: 5,217
Registered: ‎10-18-2016

Re: 2.4ghz not working

Message 2 of 9
(31,853 Views)

@sabywrote:

this morning I found wifi is connecting to only 5ghz band. when I try to connect to the older version(2.4) an error message is showing. I have chromecast device which supports only 2.4ghz band. kindly help me to connect to 2.4 band.


Did you first unplug the router and wait a few minutes then plug it back in and wait for it to boot up? Secondly it could be a bad router, call 1-800-VERIZON and have them troubleshoot the router first, then if wonky send you a replacement.

 

you could also go into wireless settings on the router and change the SSID names for the 2.4 & 5 Ghz bands. See if you can connect to the 2.4 Ghz 

 

View solution in original post

8 REPLIES 8
Platinum Contributor I
Platinum Contributor I
Posts: 5,217
Registered: ‎10-18-2016

Re: 2.4ghz not working

Message 2 of 9
(31,854 Views)

@sabywrote:

this morning I found wifi is connecting to only 5ghz band. when I try to connect to the older version(2.4) an error message is showing. I have chromecast device which supports only 2.4ghz band. kindly help me to connect to 2.4 band.


Did you first unplug the router and wait a few minutes then plug it back in and wait for it to boot up? Secondly it could be a bad router, call 1-800-VERIZON and have them troubleshoot the router first, then if wonky send you a replacement.

 

you could also go into wireless settings on the router and change the SSID names for the 2.4 & 5 Ghz bands. See if you can connect to the 2.4 Ghz 

 

View solution in original post

Contributor
Contributor
Posts: 1
Registered: ‎09-28-2018

Re: 2.4ghz not working 9-28-18

Message 3 of 9
(30,881 Views)

The solution was to unplug the router and wait a few minutes then plug it back in and wait for it to boot up

Platinum Contributor I
Platinum Contributor I
Posts: 5,217
Registered: ‎10-18-2016

Re: 2.4ghz not working 9-28-18

Message 4 of 9
(30,861 Views)

That’s right......Exactly what I said as the solution.

Contributor
Contributor
Posts: 1
Registered: ‎11-10-2018

Re: 2.4ghz not working 9-28-18

Message 5 of 9
(29,958 Views)

The 2.4GHz side of the router comes up for a while and the unexpectedly locks/becomes inaccessible.  I will stop using it but several wireless devices in the house only operate on the 2.4 frequency.  Powering off the whole router should only be the fix from a manufacturer that does not care.  Imagine if your car stops working on the road and they tell you to just turn it off and start again.  That is kind of dumb. Verizon should fix the defective hardware which did not come "free with purchase".

 

Platinum Contributor I
Platinum Contributor I
Posts: 5,217
Registered: ‎10-18-2016

Re: 2.4ghz not working 9-28-18

Message 6 of 9
(29,953 Views)

Verizon does not make the router. Greenwave does.

there are known issues with the Quantum router that no amount fiddling around with is going to fix.

 

the WiFi in these routers are internal antennas which are junk compared to a high end Netgear or Asus etc. simple solution is return the Verizon supplied router and purchase your own.

 

additionally on firmware updates it is best to restart the router after its done. It just refreshes and updates it. Many times when it should restart automatically it does not.

 

MVP MVP
MVP
Posts: 7,552
Registered: ‎12-15-2010

Re: 2.4ghz not working 9-28-18

Message 7 of 9
(29,908 Views)

Verizon warrants the routers. Call them and ask for a replacement. Whether you bought or rent, they will send you a new one.

Contributor
Contributor
Posts: 1
Registered: ‎11-22-2020

Re: 2.4ghz not working

Message 8 of 9
(2,484 Views)

You can’t set different  ssid’s for 2.4 and 5 on the new fios routers - so the plugs can never connect to 2.4 as the phone I am using auto connects to 5

Moderator Moderator
Moderator
Posts: 10,434
Registered: ‎03-18-2013

Re: 2.4ghz not working

Message 9 of 9
(2,480 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.