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200/200 more like 50/100

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Contributor
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Posts: 2
Registered: ‎07-24-2020

200/200 more like 50/100

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This is my second time with FiOS and like last time I am receiving much slower internet than my agreement. I consistently test at around 50/100 which is nowhere near the 200/200 of my plan. Last time I had the 150/150 service in 2018 they sent a technician to troubleshoot after multiple calls and that got me nowhere. Wire directly to wall still slow on Verizon server speed test. This time I'm on 200/200 and the speeds are same as two years ago. Is the service really this bad? Am I getting lied to? I don't know what to do other than switch to another provider. Contacting customer support in 2018 wasted hours and got nowhere. FiOS seems to be just trash service no matter what...

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Contributor
Contributor
Posts: 2
Registered: ‎07-24-2020

Re: 200/200 more like 50/100

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I connected my router directly to the ONT and got the advertised speeds. The problem must be in the wiring of my apartment or the connection from ONT to wall outlet.

View solution in original post

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,965
Registered: ‎09-24-2008

Re: 200/200 more like 50/100

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(159 Views)

#1 What is the brand and model of your:

 

ONT?

 

Router?

 

Wired NIC?

 

#2 How is the router connected to the ONT ( Moca or Ethernet ) ?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Contributor
Contributor
Posts: 2
Registered: ‎07-24-2020

Re: 200/200 more like 50/100

Message 3 of 3
(116 Views)

I connected my router directly to the ONT and got the advertised speeds. The problem must be in the wiring of my apartment or the connection from ONT to wall outlet.

View solution in original post

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