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3 times Installation fee

3 times Installation fee

Contributor 9years
Posts: 1
Registered: ‎06-25-2019
Message 1 of 3

Since 2011 I had pay 3 times Installation fee. Every time I move to a new place I have to pay for that fee, although I always use my own router and I do know how to setup the router by myself. I have Bachelor’s degree in  information system/management from Taiwan and Computer science bachelor’s degree in America, UMBC. This time I really don’t feel like to pay that installation fee again just for making this place “Verizon FiOS ready” so that next person can have “Verizon FiOS ready” apartment. 


I would like to cancel my order, please. 

Gold Contributor VII
Gold Contributor VII
Posts: 4,754
Registered: ‎10-18-2016
Message 2 of 3

You have to call 1-800-VERIZON doubtful a customer helping customer forum will cancel your order.

Moderator Moderator
Posts: 9,074
Registered: ‎03-18-2013
Message 3 of 3

Hi 9years,


Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon.

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