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35/35 plan only getting 1dl/35ul

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Contributor
Contributor
Posts: 6
Registered: ‎02-04-2013

35/35 plan only getting 1dl/35ul

Message 1 of 4
(651 Views)

As the subject states im getting normal upload speed but awful DL. Most of the time it's between 0.5 and 1 mbps

 

Ive had a tech down (said was a problem at the CO and left) was told by CS that it was fixed. Prior to that a new router (made no difference) I have the MI424WR-GEN3I

 

Tried everything I can think of, running only the modem with all STB's unplugged. I get the same results.

 

here's some logs to those who may be of help.

 

2013-02-04_161154.jpg

 

2013-02-04_161246.jpg

2013-02-04_161314.jpg

3 REPLIES 3
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: 35/35 plan only getting 1dl/35ul

Message 2 of 4
(645 Views)

if your download is THAT low while wired, then it might be a duplex setting that is hurting you,

 

Try changing it. 

 

If it's set to auto - Experiment and change it to 100 full mode, and 100 half mode.

See which works best for you and let us know if it helps.

 

Here is simple instruction on how to do it in Microsoft Windows:

1) Open Windows Explorer, right click My computer and click onProperties.

2) System Properties window will appear, click on Hardware tab and then click Device Manager.

Note: Of course you can always use different methods to open this Device Manager.

3) Expand Network adapters’ entry in Device Manager window, right click the network card that you want to change speed/duplex setting and clickProperties.

speed and duplex change in Microsoft Windows to solve slow Internet

4) Go to Advanced tab of network card’s properties window, here you can locate the entry to check or change the speed/duplex setting, normally it can be Speed & Duplex, Link Speed & Duplex, Link Speed/Duplex Mode, etc. You can proceed to change the setting toAuto or other specific speed/duplex mode (10Mbps full duplex, 100Mbps half duplex, 1000Mbps half duplex, etc). Finally click OK and close all windows.

Note: Most of the time the network card should work well by having auto, auto mode or auto negotiation setting, but sometimes it can cause slow network or Internet access problem. If you know the speed/duplex mode of connected router/switches, you can set to specific speed/duplex setting and test it. If not sure, test on all different settings.

change speed and duplex mode in Microsoft Windows, can be full duplex or half duplex

Contributor
Contributor
Posts: 6
Registered: ‎02-04-2013

Re: 35/35 plan only getting 1dl/35ul

Message 3 of 4
(635 Views)

Hi, thanks for the response.

 

I should of noted I'm having this slow speed isue on 2 PC's, and my xbox.

 

I did change it from "auto" to 100 Full and also 100 half, with no difference. Once in a while the speed will go through full with no drops, but thats 1 out of 10 times.

 

here's something from my windows firewall log...

 

2013-02-04 13:38:00 DROP UDP 169.254.1.198 255.255.255.255 21302 21302 1646 - - - - - - - RECEIVE
2013-02-04 13:38:11 DROP UDP 169.254.1.198 255.255.255.255 21302 21302 1646 - - - - - - - RECEIVE
2013-02-04 13:38:21 DROP UDP 169.254.1.198 255.255.255.255 21302 21302 1646 - - - - - - - RECEIVE
2013-02-04 13:38:31 DROP UDP 169.254.1.198 255.255.255.255 21302 21302 1646 - - - - - - - RECEIVE
2013-02-04 13:38:42 DROP UDP 169.254.1.198 255.255.255.255 21302 21302 1646 - - - - - - - RECEIVE
2013-02-04 13:38:52 DROP UDP 169.254.1.198 255.255.255.255 21302 21302 1646 - - - - - - - RECEIVE
2013-02-04 13:39:02 DROP UDP 169.254.1.198 255.255.255.255 21302 21302 1646 - - - - - - - RECEIVE
2013-02-04 13:39:13 DROP UDP 169.254.1.198 255.255.255.255 21302 21302 1646 - - - - - - - RECEIVE
2013-02-04 13:39:23 DROP UDP 169.254.1.198 255.255.255.255 21302 21302 1646 - - - - - - - RECEIVE

 

every 10 seconds it seems this is from the STB's I drop packets.

 

also a tracert

 

Tracing route to google.com [173.194.43.9]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 4 ms 4 ms L101.BSTNMA-VFTTP-04.verizon-gni.net (removed)
3 5 ms 6 ms 6 ms G9-0-7-1714.BSTNMA-LCR-07.verizon-gni.net [130.8
1.131.58]
4 6 ms 6 ms 6 ms so-0-3-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.2
9.252]
5 13 ms 13 ms 12 ms 0.xe-9-1-1.XL3.NYC1.ALTER.NET [152.63.22.245]
6 14 ms 15 ms 15 ms 0.xe-8-0-0.GW13.NYC1.ALTER.NET [152.63.19.49]
7 70 ms 69 ms 69 ms google-gw.customer.alter.net [157.130.249.6]
8 * * 15 ms 72.14.239.46
9 15 ms 15 ms 16 ms 72.14.237.252
10 14 ms 14 ms 13 ms lga15s34-in-f9.1e100.net [173.194.43.9]

Trace complete.

Contributor
Contributor
Posts: 6
Registered: ‎02-04-2013

Re: 35/35 plan only getting 1dl/35ul

Message 4 of 4
(573 Views)

Tech will be here today, anyone with any suggestions on what the cause is so we will have an idea?

 

Today's speedtest taken 2 mins ago...

 


Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 37.09Mb/s
running 10s inbound test (server to client) . . . . . . 861.41kb/s

------ Client System Details ------
OS data&colon; Name = Windows XP, Architecture = x86, Version = 5.1
Java data&colon; Vendor = Oracle Corporation, Version = 1.7.0_13

------ Web100 Detailed Analysis ------
Client Receive Window detected at 263856 bytes.
45 Mbps T3/DS3 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 28.95 msec; the Packet size = 1452 Bytes; and 
There were 99 packets retransmitted, 248 duplicate acks received, and 279 SACK blocks received
The connection stalled 10 times due to packet loss
The connection was idle 2.24 seconds (18.66%) of the time
This connection is network limited 99.29% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to: 
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [--------------] but Client says [192.168.1.2]

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