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3rd party eamil address not working for my wife

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mpopsicle
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Contributor
Posts: 2
Registered: ‎12-30-2009

3rd party eamil address not working for my wife

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1st time poster

 

We have Verizon Fios TV/Internet/phone.  I'm using earthink as my email address.  My emails have no problem going out using verizon.net as the outgoing server.  My pop3 settings list earthlink.  My wife has an email address through my earthlink account.  My wife's outgoing emails are kicked back with a message that says " the server is rejecting her email address".  I had it working unitl a month or so ago.

 

 

 

 

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somegirl
Platinum Contributor II Platinum Contributor II
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Posts: 3,149
Registered: ‎09-15-2009

Re: 3rd party eamil address not working for my wife

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Checking to make sure she has the right verizon.net password is as easy as logging into verizon.net - If it works, that's the right password. If not, you may need to reset it via the "Forgot Password" link or contact tech support to have it reset.

 

Based on what I can find on Earthlink's website, I don't see any reason why you shouldn't be able to use their outgoing servers though. Their outgoing server uses port 587 and should work, even on a Verizon connection.

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somegirl
Platinum Contributor II Platinum Contributor II
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Posts: 3,149
Registered: ‎09-15-2009

Re: 3rd party eamil address not working for my wife

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Is your wife also using Verizon's outgoing server? Is she using her @verizon.net address and password to authenticate for the outgoing?

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spacedebris
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Posts: 1,692
Registered: ‎05-17-2009

Re: 3rd party eamil address not working for my wife

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also make sure that the outgoing server is now using port 587 and not the default 25.




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mpopsicle
Contributor
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Posts: 2
Registered: ‎12-30-2009

Re: 3rd party eamil address not working for my wife

Message 4 of 5
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Confirmed she's on port 587.

Can you take me through confirming her verizon.net password?

Thank you for your reply.

somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: 3rd party eamil address not working for my wife

Message 5 of 5
(10,074 Views)

Checking to make sure she has the right verizon.net password is as easy as logging into verizon.net - If it works, that's the right password. If not, you may need to reset it via the "Forgot Password" link or contact tech support to have it reset.

 

Based on what I can find on Earthlink's website, I don't see any reason why you shouldn't be able to use their outgoing servers though. Their outgoing server uses port 587 and should work, even on a Verizon connection.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."

View solution in original post

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