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5Ghz net work can not be found by my desktop!!

5Ghz net work can not be found by my desktop!!

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Contributor struggle
Contributor
Posts: 4
Registered: ‎12-01-2018
Message 1 of 4
(173 Views)

 Hello all,  I had a trouble that my desktop could not find the 5G network. However, all of my other devices including my phone, iPad, and laptop connected successfully to the 5G network. Also, my desktop could connect to the 2.4G network and it could find other people's 5G network. Can someone tell me how to fix it? Thx btw.

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Gold Contributor VII
Gold Contributor VII
Posts: 3,837
Registered: ‎10-18-2016
Message 2 of 4
(143 Views)

@struggle wrote:

 Hello all,  I had a trouble that my desktop could not find the 5G network. However, all of my other devices including my phone, iPad, and laptop connected successfully to the 5G network. Also, my desktop could connect to the 2.4G network and it could find other people's 5G network. Can someone tell me how to fix it? Thx btw.


Your device is what is capable of either 2.4 or 5 GHz bands. If you are saying you can see the 5 GHz band and you cannot see it on your own network it usually means it’s not turned on in your routers settings. However you claim your iPad etc can connect to it.

kind of strange since my diagnosis would be a bad laptop/desktop nic so I would try to find updated drivers for the device.

 

and or simple solution just reset the router and after it fully boots up try it again.

you could also try changing the SSID names under your WiFi settings and new passwords.

Contributor struggle
Contributor
Posts: 4
Registered: ‎12-01-2018
Message 3 of 4
(89 Views)

Unfortunately...it is still not working...

Gold Contributor VII
Gold Contributor VII
Posts: 3,837
Registered: ‎10-18-2016
Message 4 of 4
(80 Views)

Your device must not be able to use 5 GHz if it’s available connect at 2.4 GHz.

i told you in my last reply what you could try. 

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