@Headhunter06 wrote:Still nothing has changed. Last night I was getting a paltry 3.5mb/s. Not even 5% of what I am paying for !!!! When will Verizon fix this?
Wow what a service!!It's getting better by days,,,,,,,,,,,,,,,,,,,
Yesterday morning, according to my logs, between 2:46 am and 3:15 am my wan connection cycled 19 times. Since then I have not had the slow down problem at all in the evenings. Until then I had been every night for a month like everyone else. I am assuming they did something during that time that resolved the issue. I'm curious to know if anyone else, at least in the DFW area, saw any resolution. I am going to post this on some of the other threads too.
No change here in Northern Virginia. I am getting a paltry 2.42 mb/s. This on what is supposed to be a 75/75 connection. Not even 5% of what I pay for.
Wow, glad I saw this thread. I thought I was going insane. Have had 3 hours on Monday and a few on Thursday with Verizon on this issue. Have a service tech supposedly coming out Tuesday. Have switched out routers and everything. It's extremely annoying to be paying for service that is down during peak times when I need it. Hopefully, they fix it soon. Wondering if I should still have the service rep come by. Does anyone know if there are good FIOS alternatives if they can't fix the problem soon. I'm at 150/150 normally but 3/150 when the problem comes for the 4 hours.
And we are slow again ! This is so frustrating. I did get some improvement by swapping out the ActionTek modem or it could just be a coincidence but still painful
Greetings. I have a message and then some comments to whoever may be viewing this. First the message! For those of us in Northern VA hopefully relief is coming. After dealing with the aforementioned slowdowns for the past two weeks I was finally able to talk to a support tech who informed me my trouble call tickets were bundled in with others in the area to help them troubleshoot a network outage. He informed me they started working to repair the issue this today it should take a "couple of days." He signed me up for text notifications for when the repair is completed.
Fingers Crossed! Now for my comments:
- For you guys having slow downs during peek hours try running the detailed network analyzer during off peak hours frequently and I think you will be surprised that you will commonly get lost packets, however, because your speed is so high you may not notice but the issue is sitll there. For example, your 75/75 might become 35/75. 35 down with packet loss is good enough for most but once you start doing something that is sensitive to the loss it becomes painful. Point being and this is important for Verizon, the issues exsist all day, not just during peek hours.
- TO VERIZON - Your customer service really insulted me and let me down. When i first reported the issue I offered a very detailed analysis as to what was going on along with the troubleshooting steps I took. I am a network engineer and I am pretty good at what I do. Your techniicians insulted me by informing me my internet speeds where slow because I am in "power user" that uses too much bandwidth. You also told me it runs slow because I use Netflix on 2 TV's. I nicely tried to explain to your techs how bandwidth works I was insistently told I was wrong. I was then told my router was bad and you guys would have to send me a new router. You sent me the new router and it did not fix it. You then told me to upgrade my speeds to fix it, which I also did, and it did not fix it. (To the community, the reason I upgraded is because I thought maybe Verizon was aritificially limiting me because I was on a 15/15 plan and use netflix, crazy I know but it's not unheard of.) Lastly you told me you had to send a tech to my house at a great deal of expense to me to fix the issue. I reluctently agreed only to have the tech never show up and I did not even receive a phone call as to why.
During this whole ordeal I contacted Xfinity and they offered me 25/5 for 29 or 39 dollers a month. With this offer in hand I tried to work something out with Verizon and it was no good. They wouldn't even entertain dropping the price. They kept telling me Xifinity is a party line, non reliable internet, etc. I tried to inform them your internet doesn't function and I have the data to prove it. Obviously, this argument was met with nothing.
Luckily for Verizon I couldn't make the switch to Comcast. We are an internet only household (Netflix, Hulu, Amazon etc) and I am not happy with the way Comcast is implementing caps and charging fee's in certain areas. Verizon knows this and this is why I can only assume I was as mistreated as I was.
What are my options for recouping the time I spent on the phone with Verzion being mistreated? What are my options for getting a refund for the weeks my internet service has not functioned properly? What are my options for getting a greatly reduced monthly bill or have an option to possibly rollback to my old plan?
Not sure I will get a reponse, but I at least wanted to post since I know it will be read.
Thank you all and have a great night!
I am getting pretty good download speeds in Union, NJ.......right now.
Here's my typical night here in Northern VA. As you can see, not even 5% of what I pay for. They've been working on this issue now for well over two years.....I'm not holding my breath. They say that to all the frustrated customers, but NEVER EVER fix it. Why? Because they know there is no other alternate service provider option, at least not here in my Lowes Island area neighborhood.
2/2/2015 8:50PM
WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 39.86Mb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 2.89Mb/s
------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Oracle Corporation, Version = 1.8.0_31
------ Web100 Detailed Analysis ------
100 Mbps FastEthernet link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 23.35 msec; the Packet size = 1452 Bytes; and
There were 77 packets retransmitted, 348 duplicate acks received, and 400 SACK blocks received
The connection was idle 0 seconds (0%) of the time
S2C throughput test: Packet queuing detected: 87.94%
This connection is sender limited 18.11% of the time.
This connection is network limited 81.86% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Current Send Buffer 255 Kbyte
Current Receive Buffer 8 Kbyte
Display Name = Microsoft 6to4 Adapter MTU = 1280
Display Name = Teredo Tunneling Pseudo-Interface MTU = 1280
Display Name = Realtek PCIe GBE Family Controller MTU = 1500
Display Name = Intel(R) Centrino(R) Wireless-N 1000 #2 MTU = 1500
Display Name = Microsoft Virtual WiFi Miniport Adapter #5 MTU = 1500
Display Name = Microsoft Virtual WiFi Miniport Adapter #6 MTU = 1500
Display Name = Microsoft ISATAP Adapter #4 MTU = 1280
Display Name = Microsoft ISATAP Adapter MTU = 1280
Display Name = Microsoft ISATAP Adapter #2 MTU = 1280
Server 'resfiosspeed3.west.verizon.net' is not behind a firewall. [Connection to the ephemeral port was successful]
Client is probably behind a firewall. [Connection to the ephemeral port failed]
Information: Network Middlebox is modifying MSS variable
Information: Network Middlebox is modifying Window scaling option
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Hello novauser1
This is a peer to peer support forum. Verizon does not monitor it for issues such as yours. You will need to contact them directly to make that request.
So, Verizon failed to show up with the Technician today, after confirming last night they would arrive.Live chat gave me a general suggestion box email so I can suggest they notify people before they wait the day for techs to not arrive.....
Apparently they do think this is a general issue now and claim it will be resolved in 24-48 hours.
Start a new topic or ask questions in the open forum.
