09-21-2013 03:34 AM
Sounds like you may be trying to test a wireless device. Higher speeds should be the result if you do a wired test. Lots of discussion is out their about upgrading wireless routers to get better speed on a wireless device, but the numbers you mention are close to the best a Wireless G connection will do.
09-21-2013 05:04 AM - edited 09-21-2013 05:04 AM
We had a 35/35 plan with a speed test of 5/7 speed test result. Now we only get 22/22 yet pay alot more per month. Seems like false advertising to me,
Add a wireless-n router or wap to your internal network and repeat the test
09-21-2013 08:28 PM - edited 09-21-2013 08:31 PM
I'll add to what others have already said. If you are testing using wireless make sure the network card in your computer can handle faster speeds because if it can't you'll never get the speeds you want. Also what router do you have? If its a g router wireless speeds will only go so high. Mine caps at 25 mbps because of my outdated card but on wired connection I pull an easy 60mbps on a 50/25 plan with the old Westell g band router.
Also check out your routers settings. What one do you have? If its a newer rev. 1 make sure the security is set to wpa2.