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80 - 90% packet loss to www.strato.de (Strato ISP in Germany) only from my FIOS for 10 days now.

80 - 90% packet loss to www.strato.de (Strato ISP in Germany) only from my FIOS for 10 days now.

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Copper Contributor Axel
Copper Contributor
Posts: 8
Registered: ‎11-12-2009

Strato says it is a Verizon issue. My backup provider works fine.

 

Who can help?

 

6 REPLIES 6
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

@Axel wrote:

Strato says it is a Verizon issue. My backup provider works fine.

 

Who can help?

 


 

Run a tracert from the command prompt

 

tracert www.strato.de

 

and post the restults. that will give us an idea of what is happening.




====================================================================================

Error exists between keyboard and chair.
Copper Contributor Axel
Copper Contributor
Posts: 8
Registered: ‎11-12-2009

When I tracert from Fios to www.strato.de

 

C:\Users\axel>tracert www.strato.de

Tracing route to www.strato.de [192.67.198.33]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.179.1]
  2    18 ms     6 ms     4 ms  L100.TAMPFL-VFTTP-88.verizon-gni.n
.1]
  3     9 ms     9 ms     7 ms  G10-2-488.TAMPFL-LCR-04.verizon-gn
105.190]
  4    10 ms     9 ms    22 ms  so-6-0-0-0.TPA01-BB-RTR2.verizon-g
.29.53]
  5    30 ms    30 ms    29 ms  ge-1-0-0-0.ATL01-BB-RTR2.verizon-g
.17.48]
  6    30 ms    28 ms    29 ms  0.so-2-2-0.XT2.ATL5.ALTER.NET [152
  7    49 ms    49 ms    48 ms  0.so-4-1-0.XL4.DFW7.ALTER.NET [152
  8    49 ms    50 ms    49 ms  TenGigE0-7-4-0.GW4.DFW13.ALTER.NET
9]
  9     *        *        *     Request timed out.
 10     *        *       67 ms  atl-bb1-link.telia.net [213.248.80
 11     *        *        *     Request timed out.
 12     *      153 ms     *     prs-bb2-link.telia.net [80.91.251.
 13     *        *        *     Request timed out.
 14     *      163 ms     *     ffm-b1-link.telia.net [80.91.254.9
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *      169 ms     *     L0.kar2-g.mcbone.net [62.104.191.1
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20   166 ms     *        *     web4.webmailer.de [192.67.198.33]

 

 

When I do that vice versa from my dedicated server at www.strato.de to the router at Verizon FIOS.:

 

 1  85.214.1.5 (85.214.1.5)  0.284 ms   0.274 ms   0.367 ms
 2  85.214.0.109 (85.214.0.109)  1.072 ms   0.615 ms   0.628 ms
 3  ae3-0.bln2-j.mcbone.net (62.104.199.89)  0.336 ms   0.331 ms   0.376 ms
 4  ge-0-0-0-0.bln2-j2.mcbone.net (62.104.200.165)  0.840 ms   0.620 ms   0.634 ms
 5  ge-2-0-0-0.ffm4-j2.mcbone.net (62.104.200.162)  13.087 ms   12.808 ms   12.855 ms
 6  GigabitEthernet3-24.ar1.FRA4.gblx.net (208.49.224.241)  13.047 ms   13.128 ms   13.084 ms
 7  0.xe-11-1-0.BR2.NYC4.ALTER.NET (204.255.168.73)  105.995 ms   106.055 ms   106.068 ms
 8  0.xe-0-1-2.XL3.NYC4.ALTER.NET (152.63.17.54)  95.240 ms   95.031 ms   94.981 ms
 9  0.so-6-2-0.XT1.DCA6.ALTER.NET (152.63.0.170)  114.970 ms   114.962 ms   114.961 ms
10  0.so-4-1-0.RES-BB-RTR1.verizon-gni.net (152.63.36.206)  114.452 ms   114.447 ms   114.446 ms
11  * * *
12  * so-7-0-0-0.TPA01-BB-RTR2.verizon-gni.net (130.81.19.37)  167.829 ms *
13  * * *
14  * * *
15  * * *
16  * * *
17  P12-0.TAMPFL-LCR-04.verizon-gni.net (130.81.29.54)  172.930 ms * *

 

In both cases I get approx. 85% packet loss for more than 5 days now.

If I do both tests to a Road Runner ISP account, I have absolutely no problems.

 

Any ideas?

 

Thx Axel

 

 

 

Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

@Axel wrote:

When I tracert from Fios to www.strato.de

 

C:\Users\axel>tracert www.strato.de

Tracing route to www.strato.de [192.67.198.33]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.179.1]
  2    18 ms     6 ms     4 ms  L100.TAMPFL-VFTTP-88.verizon-gni.n
.1]
  3     9 ms     9 ms     7 ms  G10-2-488.TAMPFL-LCR-04.verizon-gn
105.190]
  4    10 ms     9 ms    22 ms  so-6-0-0-0.TPA01-BB-RTR2.verizon-g
.29.53]
  5    30 ms    30 ms    29 ms  ge-1-0-0-0.ATL01-BB-RTR2.verizon-g
.17.48]
  6    30 ms    28 ms    29 ms  0.so-2-2-0.XT2.ATL5.ALTER.NET [152
  7    49 ms    49 ms    48 ms  0.so-4-1-0.XL4.DFW7.ALTER.NET [152
  8    49 ms    50 ms    49 ms  TenGigE0-7-4-0.GW4.DFW13.ALTER.NET
9]
  9     *        *        *     Request timed out.
 10     *        *       67 ms  atl-bb1-link.telia.net [213.248.80
 11     *        *        *     Request timed out.
 12     *      153 ms     *     prs-bb2-link.telia.net [80.91.251.
 13     *        *        *     Request timed out.
 14     *      163 ms     *     ffm-b1-link.telia.net [80.91.254.9
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *      169 ms     *     L0.kar2-g.mcbone.net [62.104.191.1
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20   166 ms     *        *     web4.webmailer.de [192.67.198.33]

 


Looks like the problem starts at either hop 9 or 10. The hops that give no reply at all, just give the * * * either mean that they are set not to repsond or are dropping packets at that point.

 

The ones that have a * and a time are ones that are dropping packets.

 

So the packet loss looks like it starts probably at hop 10... 10     *        *       67 ms  atl-bb1-link.telia.net [213.248.80

 

This is likely the trasition from atlanta to the intercontinental main pipe. This will be both outside Verizon or Strato's area of influance. If true there is likely nothing much you can do other than see if you can find "link.telia.net" tech support and see if they can check the router at 213.24.80.xxx        (the ip on your tracert got cut off so its not all there)




====================================================================================

Error exists between keyboard and chair.
Copper Contributor Axel
Copper Contributor
Posts: 8
Registered: ‎11-12-2009

The problem is after the ***.alter.net router which is Verizon Business. Does anybody have a technical email for Verizon?

 

Thanks Axel

 

 

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Try the email link on the Contact Us page. There's also a phone option and a live chat option. Smiley Happy

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

@Axel wrote:

The problem is after the ***.alter.net router which is Verizon Business. Does anybody have a technical email for Verizon?

 

Thanks Axel

 

 


I thought the time outs occured at talia.net 

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