9100EM Periodic loss of Internet

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Contributor
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Posts: 4
Registered: ‎02-26-2010

9100EM Periodic loss of Internet

Message 1 of 23
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Hello,

 

Been using FiOS now for a few months for TV and Internet.  Everything works well except that once every few weeks, the router appears to completely hang and unable to access the internet from any of the devices at home (wired or wireless).  I am not even able to connect to the router via a wired computer to view the logs.  Only way out is a power cycle.

 

Anyone encountered similar issues and is there a fix for this?  I am using a Westell 9100EM.

 

Thanks.

 

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Trivia Champ
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Posts: 6,014
Registered: ‎09-24-2008

Re: 9100EM Periodic loss of Internet

Message 2 of 23
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#1 What is the exact ver of that Westell 9100EM?

 

#2 What firmware is installed on it?

 

#3 Do you have UPnP enabled in the router?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Contributor
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Posts: 4
Registered: ‎02-26-2010

Re: 9100EM Periodic loss of Internet

Message 3 of 23
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Here is the information from Status page:

 

Software Version: 1.02.00.04
Release Date: Aug 28 2008 Platform: Westell UltraLine Series3 Model Number: A90-9100EM15-10 INI File Name: 096-900205-02 INI File Version: A Hardware Version: A

 

 

I tried to upgrade Firmware but it appears I already have the latest.

 

UPNP is enabled.  I noticed that "Automatic Cleanup of Old Unused UPnP Services" was not Enabled and I just set it to Enabled.

 

Thanks!

 

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Platinum Contributor III
Platinum Contributor III
Posts: 6,821
Registered: ‎08-23-2008

Re: 9100EM Periodic loss of Internet

Message 4 of 23
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Disable UPNP. Some game consoles and Windows Vista -7 reak havox on the router. It had been reported the the Windows software and game consoles try to manage the connection(router) and it causes problems.

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Contributor
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Posts: 4
Registered: ‎02-26-2010

Re: 9100EM Periodic loss of Internet

Message 5 of 23
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OK. I disabled it.  Will wait to see if that fixes it. 

Thanks for the suggestions.

 

 

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009

Re: 9100EM Periodic loss of Internet

Message 6 of 23
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@rizca wrote:

 

Hello,

 

Been using FiOS now for a few months for TV and Internet.  Everything works well except that once every few weeks, the router appears to completely hang and unable to access the internet from any of the devices at home (wired or wireless).  I am not even able to connect to the router via a wired computer to view the logs.  Only way out is a power cycle.

 

Anyone encountered similar issues and is there a fix for this?  I am using a Westell 9100EM.

 

Thanks.

 


 

If it happens again go and looka at the sytem log after you reset and see what info is there.  It's under system monitoring on the router admin page.

 

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Contributor
Contributor
Posts: 4
Registered: ‎02-26-2010

Re: 9100EM Periodic loss of Internet

Message 7 of 23
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Router hung up again this evening.  First, I lost all wireless connectivity and few minutes later wired as well. 

Couldnt connect to the router and had to do a power cycle.

 

After restart, went to look at syslog. I cant tell if it saved anything from before the cold boot.

 

Here are the snippets from the log. I have edited out the parts in between for brevity but can post the whole thing if required.

 

Any thoughts on what is causing this.  Will appreciate any insights on this issue. 


Thanks!

 

 

 

 

Top of log:

 

Mar 3 18:02:14 2010 System Log Message kern.warn STP: eth0 exits blocking mode
 
Mar 3 18:02:14 2010 System Log Message daemon.warn DNS: unknown PTR name format
 
Mar 3 18:02:12 2010 System Log Message daemon.warn Error resolving hostname: "255.255.255.255"
 
Mar 3 18:02:12 2010 System Log Message kern.warn ppa init
 
Mar 3 18:02:12 2010 System Log Message daemon.err Error connecting to host
 
Mar 3 18:02:12 2010 System Log Message daemon.info estream_connect_done 41: connection failed
 
Mar 3 18:02:12 2010 System Log Message daemon.info hostapd: ath0: STA 00:22:41:77:24:5d WPA: group key handshake completed (WPA)
 
Mar 3 18:02:10 2010 System Log Message daemon.warn Error resolving hostname: "255.255.255.255"
 
Dec 31 18:00:29 2002 System Log Message daemon.info TOD got new time 1267660929
 
Dec 31 18:00:27 2002 System Log Message daemon.warn rmt_upd_open failed
 
Dec 31 18:00:27 2002 System Log Message daemon.err Not a HTTP, HTTPS, FTP or TFTP url:
 [repeated 2 times, last time on Dec 31 18:00:27 2002]
Dec 31 18:00:26 2002 System Log Message daemon.warn Error resolving hostname: "255.255.255.255"
 
Dec 31 18:00:26 2002 System Log Message daemon.warn CONNECTION LOG: WAN status changed from No Internet Connection to Connected, IP address=71.170.12.219
 
Dec 31 18:00:25 2002 System Log Message daemon.info eth1: link up, device will be up
 
Dec 31 18:00:25 2002 System Log Message kern.warn eth1: change MAC from 00:18:3A:BD:38:B4 to 00:18:3A:FFFFFFBD:38:FFFFFFB4
 [repeated 2 times, last time on Dec 31 18:00:25 2002]
Dec 31 18:00:24 2002 System Log Message daemon.info Init IGMP proxy module
 
Dec 31 18:00:24 2002 System Log Message daemon.info Uninit IGMP proxy module
 
Dec 31 18:00:24 2002 System Log Message daemon.err WBA Entity reconfiguring kernel module.
 
Dec 31 18:00:24 2002 System Log Message daemon.info Protocol Auto Detect: created dhcp WAN client

 
Dec 31 18:00:24 2002 System Log Message daemon.info Protocol Auto Detect: found DHCP server

 
Dec 31 18:00:23 2002 System Log Message daemon.info dhcp_detect: DHCP server detected on dev eth1
 
Dec 31 18:00:22 2002 System Log Message daemon.info eth1: link up, device will be up

 

 

[Edited out log messages from the middle.  Tail end of log below]

 

 

 

Dec 31 18:00:07 2002 System Log Message kern.warn Loading ETH driver... MII1 = REV_MII_MODE
 
Dec 31 18:00:07 2002 System Log Message kern.warn Watchdog started Kick jiffies = 10
 
Dec 31 18:00:07 2002 System Log Message kern.warn cold boot
 
Dec 31 18:00:07 2002 System Log Message kern.warn Danube Port Initialization
 
Dec 31 18:00:07 2002 System Log Message kern.alert All bugs added by {edited for privacy}
 
Dec 31 18:00:07 2002 System Log Message kern.alert 802.1Q VLAN Support v1.8 {edited for privacy}
 
Dec 31 18:00:07 2002 System Log Message kern.info NET4: Unix domain sockets 1.0/SMP for Linux NET4.0.
 
Dec 31 18:00:07 2002 System Log Message kern.info GRE over IPv4 tunneling driver
 
Dec 31 18:00:07 2002 System Log Message kern.info IPv4 over IPv4 tunneling driver
 
Dec 31 18:00:07 2002 System Log Message kern.info TCP: Hash tables configured (established 4096 bind 8192)
 
Dec 31 18:00:07 2002 System Log Message kern.info IP: routing cache hash table of 512 buckets, 4Kbytes
 
Dec 31 18:00:07 2002 System Log Message kern.info IP Protocols: ICMP, UDP, TCP, IGMP
 
Dec 31 18:00:07 2002 System Log Message kern.info NET4: Linux TCP/IP 1.0 for NET4.0
 
Dec 31 18:00:07 2002 System Log Message kern.info loop: loaded (max 8 devices)
 
Dec 31 18:00:07 2002 System Log Message kern.warn pty: 256 Unix98 ptys configured
 
Dec 31 18:00:07 2002 System Log Message kern.warn Random: 0xe80dd901
 
Dec 31 18:00:07 2002 System Log Message kern.warn
 
Dec 31 18:00:07 2002 System Log Message kern.warn Starting kswapd
 
Dec 31 18:00:07 2002 System Log Message kern.warn Initializing RT netlink socket
 
Dec 31 18:00:07 2002 System Log Message kern.info Based upon Swansea University Computer Society NET3.039
 
Dec 31 18:00:07 2002 System Log Message kern.info Linux NET4.0 for Linux 2.4
 
Dec 31 18:00:07 2002 System Log Message kern.warn Mem at 0x18000000 [size=0x10000]
 
Dec 31 18:00:07 2002 System Log Message kern.warn 00:0e.0 Class 0200: 168c:001a (rev 01)
 
Dec 31 18:00:07 2002 System Log Message kern.warn Scanning bus 00, I/O 0x1ae00000:0x1b000001, Mem 0x18000000:0x1a000001
 
Dec 31 18:00:07 2002 System Log Message kern.warn Autoconfig PCI channel 0x801d19e0
 
Dec 31 18:00:07 2002 System Log Message kern.warn PCI: Probing PCI hardware on host bus 0.
 
Dec 31 18:00:07 2002 System Log Message kern.warn POSIX conformance testing by UNIFIX
 
Dec 31 18:00:07 2002 System Log Message kern.warn Checking for 'wait' instruction... unavailable.
 
Dec 31 18:00:07 2002 System Log Message kern.warn Page-cache hash table entries: 16384 (order: 4, 65536 bytes)
 
Dec 31 18:00:07 2002 System Log Message kern.warn Buffer-cache hash table entries: 1024 (order: 0, 4096 bytes)
 
Dec 31 18:00:07 2002 System Log Message kern.info Mount cache hash table entries: 512 (order: 0, 4096 bytes)
 
Dec 31 18:00:07 2002 System Log Message kern.info Inode cache hash table entries: 4096 (order: 3, 32768 bytes)
 
Dec 31 18:00:07 2002 System Log Message kern.info Dentry cache hash table entries: 8192 (order: 4, 65536 bytes)
 
Dec 31 18:00:07 2002 System Log Message kern.info Memory: 44356k/53248k available (1568k kernel code, 8892k reserved, 6696k data, 4k init, 0k highmem)
 
Dec 31 18:00:07 2002 System Log Message kern.warn Calibrating delay loop... 222.00 BogoMIPS
 
Dec 31 18:00:07 2002 System Log Message kern.info 666666)
 
Dec 31 18:00:07 2002 System Log Message daemon.warn Error resolving hostname: "255.255.255.255"
 
Dec 31 18:00:04 2002 System Log Message daemon.info rg_system_argv:260: spawned PID 41
 
Dec 31 18:00:04 2002 System Log Message daemon.info rg_system_full:308: /bin/mgmtutil

 

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎05-18-2010

Re: 9100EM Periodic loss of Internet

Message 8 of 23
(7,569 Views)

Was there ever a resolution to this problem? I have the exact same problem, except some days my Westell hangs multiple times in one day.

 

Thanks!

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Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎03-26-2010

Re: 9100EM Periodic loss of Internet

Message 9 of 23
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IVE BEEN HAVING THIS TROUBLE FOR MONTHS. THERE IS SOMETHING WRONG WITH FIRMWARE 

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Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎03-26-2010

Re: 9100EM Periodic loss of Internet

Message 10 of 23
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Ok I know I just posted but I feel this is a really important issue Verizon has to address. Here's my story. I first had an actiontec Rev. A then B, then D, and finally E all these routers suffered from a Nat issue. Yes the actiontec revision E increased the Nat table but it still didn't increase greatly enough to use applications that need a lot of port openings. After these issues with the Nat I called up one of the supervisors Tim Trumann at Verizon and requested a westell because of the greater Nat table. I was denied that request. So I took matters into my own hand and bought a westell on eBay this was actually 1 of 3 I bought. I had to buy 3 because each one suffered these issues being addressed in this topic. Im an advanced computer user and am aware of things being fixed with firmware updates. So I tried updating the firmware to the latest. This didn't help. Not only does the internet randomly stop and disconnect when you use upnp with windows 7 the router acts up. And by the way in the latest firmware you can't even disable upnp. If you try to disable it , it still shows up enabled. Not only that I have an assignment for you Verizon get a Nintendo wii and disable wifi on the router and turn the router off and back on. You will see that the wifi still shows up as an available connection on the wii and is able to connect.  All these issues are disgraceful. The thing that really gets me upset is that Verizon expects us to stay on these routers or we loose functionality such as remote dvr and caller id on TV. Verizon needs to provide a fixed firmware for the actiontecs and westells which fix these issues. Otherwise release the port information for the people who are Ethernet provisioned so that they can portmap on there own routers for remote dvr and caller id on TV. 

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