9100EM SIP Error

[e292644]

Got FiOS this weekend and my SIP phone quit working, under 9100EM security log shows: SIP ALG: Failed parsing. Error code: -1020.

Any fix?

Thanks!

[dslr595148]

What is the brand and model of your router? (It is OR is not one of the Verizon branded Actiontec routers...)

[e292644]

It's Westell 9100EM from Verizon.

[dslr595148]

#1 Is there any device between your Westell 9100EM and your SIP phone ? If so, what is it?

#2 How is the firewall in the Westell 9100EM set?

#3 What firmware are you running on your Westell 9100EM?

#4 What firmware are you running on your SIP Phone?

[e292644]

Thanks for your reply,

I had managed to open port forwarding and it's working fine now.

Next thing to do is setup remote desktop access from my office, no luck so far.

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1. D-link DVG-1402S direct connect to 9100EM,

2. Default firewall setup.

3.  Firewall firmware: 1.02.00.04

4. VOIP Box Firmware:

Boot PROM Version L4.0B03 Firmware Version S4.0S49 DSP Version Cap 0xfc1c, Rel 8.1.52.2, Build g35a, DSP C5402, Platform VPBX/GG6E, <br>Cap2 0x269a, Cap3 0x0, Chans 2, EC tail len 64, PCM chans 0  

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@dslr595148 wrote:
#1 Is there any device between your Westell 9100EM and your SIP phone ? If so, what is it?

#2 How is the firewall in the Westell 9100EM set?

#3 What firmware are you running on your Westell 9100EM?

#4 What firmware are you running on your SIP Phone?

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[dslr595148]

Port Forwarding is helpful to some applications, Verizon does not prohibit this, www.portforwarding.com is my favorite resource for this, good advice & good forums there too.

[e292644 · Accepted solution]

Thanks again, by any chance you have Remote Desktop port forwarding screen shot you can share?

Try to open TCP/UDP 3380 with no luck. 

 

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@dslr595148 wrote:
Port Forwarding is helpful to some applications, Verizon does not prohibit this, www.portforwarding.com is my favorite resource for this, good advice & good forums there too.

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