In August I moved from one home to another. We planned on using Verizon at our new home, so we asked to transfer our service. The customer service rep we spoke to said the service was suspended and we should take all of our equipment. However, that rep simply suspended the service making it impossible for the new owners of our old home to suscribe to verizon fios. In order to allow them to have cable we had to cancel the service before having it installed in our new home. That cancellation caused a $120 fee unbeknownst to us or the 2nd rep we spoke to. Its been over 2 months and we are still getting bills to our old address despite advising verizon of our new address. Suscribing to verizon fios was such a pleasure until our move. I have been extremely disappointed with the process to move service from one location to another. Why would attempting to maintain loyalty to a business come with a fee? Has anyone else out there experienced something similar to this? The rep I spoke to today simply said "sorry" and didn't even attempt to convince me to stay with Verizon.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
PFerrara,
We have closed your private support case. Feel free to make a new post anytime you need our help.
- Jose_VZ
Start a new topic or ask questions in the open forum.
