Hi! I've had Fios for about a year and it's performed almost flawlessly-- until yesterday. Unprecedentedly, my internet connection was severed at around 5 PM yesterday, and I was instantly left without either internet access or phone service. The Fios device immediately tried to re-establish the internet connection but despite continuing to try-- relentlessly, valiantly!-- there was nothing but failure to reconnect for the next 9 hours. And then suddenly-- long after I had abandoned all hope that the unit would restore the connecion without the intervention of Verizon techies visiting my home and making the necessary repairs, whatever they might be-- the router displayed the two constant white lights that signified a connection, I rushed to try to connect to a website and succeeded, and, essentially, all has been well in the few hours since. (I may have very briefly lost the connection again but it was very quickly re-estabished.)
I have three questions:
1) Given the events I just described, what was the problem?
2) How was the problem solved without any apparent intervention by Verizon? ( I never was able to even report the problem to Verizon because I didn't have a working telephone.)
3) If I should again lose my internet connection in the future in a similar way, is there anything I can do to speed the restoration?
However this is a customer helping customer forum. There could have been countless reasons for the loss of service. I know you said you don’t have a home phone. Do you have a cellular phone?
calling 1-800-VERIZON could or should get you a reason for the service outage.
evidently Verizon found the problem and fixed it.