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Absolutely Unethical & Unprofessional

Absolutely Unethical & Unprofessional

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Contributor Jawahar
Contributor
Posts: 1
Registered: ‎04-26-2018
Message 1 of 3
(696 Views)

I requested for Verizon fios internet service and I ordered a router from Verizon. I waited for the router for two weeks and the router never delivered to me. In between I contacted Verizion fios many times and told them I am waiting for the router. During that time they told they saw a problem with the order. I gave up and finally I ordered my own router from Amazon - https://www.amazon.com/gp/product/B00QQWFVQY/ref=oh_aui_detailpage_o06_s00?ie=UTF8&psc=1. I have the proof and bill with me.

In the first bill from Verizon I saw there was a charge for the router. I called customer service again and asked them why I was charged for the router. They said I am using the Verizon provided router which was completely not true. I have all the proofs of purchase from amazon and told them I am ready to submit the proofs wherever I am asked to. They are not ready to accept anything and not ready to refund my 150 bucks. Above all, Verizon service representatives treated me like a cheater. I am utter disappointed and never recommend Verizon services to anyone. I don’t want to beg for my 150 bucks and I am gonna terminate fios service after this cycle and never ever recommend verizon to my friends/relatives.

 

I have attached the proof of purchase from Verizon

2 REPLIES 2
Moderator Moderator
Moderator
Posts: 2,060
Registered: ‎03-10-2011
Message 2 of 3
(691 Views)

This issue has been escalated to a Verizon agent.

Employee Employee
Employee
Posts: 3,185
Registered: ‎04-10-2013
Message 3 of 3
(648 Views)

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