Verizon FiOS accidentally executed a move order yesterday while testing service at an address I'm moving to in a little over two weeks. This turned the service off at my residence, where my wife and I have to work from home. The only proposed solution, so far, has been to open a new account for our current address, and cancel it on our move date, but it will take 5 days to activate the router which was suddenly deactivated yesterday. Unsatisfactory. Customer Service transferred me to tech support 4 hours ago, and I have been on hold ever since.
-Does anyone know how I can tell if I've been placed somewhere where Verizon FiOS has no intention of picking up my call?
-Activating a router which was suddenly and accidentally deactivated yesterday does not seem to need 5 days. Any advice from this community on how to proceed?
-Does anyone have customer service experience with Comcast Xfinity? It's hard to screw up worse and take no accountability than Verizon FiOS just did.
07-16-2020 02:06 PM
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