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Account credit not returned over 60 days after terminating service

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agduff3
Contributor
Contributor
Posts: 1
Registered: ‎06-26-2014

Account credit not returned over 60 days after terminating service

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I terminated my Verizon service at the beginning of July 2014. I currently have an $85 credit sitting on my account. I was advised by Adam_VZ that it can take up to 60 days after termination to return the credit to my account. It has now been over 60 days and the credit is still on my account; I have not received any contact from Verizon.

 

Please advise the best way to receive these funds.

 

 

Thank you,

-Andy

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H3LP
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎07-27-2014

Re: Account credit not returned over 60 days after terminating service

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call customer finacial services

ElizabethS
Moderator Emeritus Moderator Emeritus
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Posts: 6,227
Registered: ‎04-29-2009

Re: Account credit not returned over 60 days after terminating service

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Hello agduff3

 

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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