Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

ActionTec MI424 Wireless Won't Connect

Reply
julzology
Contributor
Contributor
Posts: 2
Registered: ‎01-01-2010

ActionTec MI424 Wireless Won't Connect

Message 1 of 3
(5,298 Views)

I just got Verizon FiOs service and was happy to hear that it comes with a free wireless router.  Imagine my dismay that the wireless wont connect or stay connected and for the few minutes that it is connected the service is extremely slow, less than 2 Mbps. 

 

Anyone else have this problem?  I called tech support and they sent a new router.  Exact same problem with the second router. 

 

Called Tech support a second time and the girl said it was the wireless card in my laptop and that the Dell Wlan utility was fighting with the Windows Wireless utility for the signal and that's why it kept dropping.  So, I disabled my Dell utility and guess what?  With windows controlling the wireless I can't connect at all.  At least with the Dell utility controlling the wireless I got connected for a few minutes/seconds. 

 

When I refresh the list of wireless networks, sometimes I have to refresh 3 or 4 times before my Verizon network even shows up and that's sitting right next to the router.

 

I have two identical Dell Latitude D510 laptops and they're both having the exact same problem.  They both connect to other wireless networks without a problem. 

 

I guess I have to call tech support again but I seriously don't think they know how to resolve this issue.  Any thoughts? Suggestions?  Ideas?

2 REPLIES 2
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,038
Registered: ‎09-24-2008

Re: ActionTec MI424 Wireless Won't Connect

Message 2 of 3
(5,297 Views)

Your issue could be because the Actiontech router has a small/tiny NAT Table?

 

I point to:

 

a) http://www.dslreports.com/faq/16233

 

b) http://www.dslreports.com/faq/16077

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

julzology
Contributor
Contributor
Posts: 2
Registered: ‎01-01-2010

Re: ActionTec MI424 Wireless Won't Connect

Message 3 of 3
(5,262 Views)

Thanks for your response.  That could be the problem.  I may look into running my own router but not before I call Verizon again and request a different router.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.