ActionTec ebc2500c MoCa issue

[fenix1792]

I know there are a lot of threads about these, which I've read and didn't really help me specifically.

My computer behind an ECB2500c magically loses internet.  ECB2500c Coax light stays on, ethernet light stays on, but it just stops working.  Power cycling it seems to temporarily resolve, and I get 10ms latency and fully FIOS 75/35 download/upload speeds.

ActionTec Router "My Network" even shows the desktop system as active, not sure how thats being determined though.

It's happen 3 times this morning already and I don't know where to look.

Setup is pretty simple:

FIOS > 5-2150mhz 2-way splitter that came with ECB2500c (Out-1) > ECB2500c > Desktop computer

FIOS > 5-2150mhz 2-way splitter that came with ECB2500c (Out-2) > Verizon 5-1675mhz 2 way splitter (Out-1)> ActionTec N Router 

FIOS > 5-2150mhz 2-way splitter that came with ECB2500c (Out-2) > Verizon 5-1675mhz 2 way splitter (Out-2)> Tivo Premier 4

The only thing I can add is that the adapter is in the furthest room away from the entry point, in a 3 story townhouse.

Thoughts?  I was going to load the actiontec software up later and try and go into config mode and see if there is anything useful there.

Thanks,

Jim

[Anti-Phish1]

Check you MOCA LAN stats. You may have a coax or splitter issue resulting in a unsatisfactory or marginal MOCA connection.

How to check MOCA stats?

[fenix1792]

Thanks, had no clue to look there.

Things look OK from what I'm reading. 

Router Tx (Mbps):	235.00
Router Rx (Mbps):	249.00

And for the local, I see zero dropped packages or anything.   I'm not really seeing what it that article is telling me to see.

Name	Network (Home/Office)	Ethernet/Coax	Broadband Connection (Ethernet/Coax)	Wireless Access Point	WAN PPPoE
Status	Connected	Connected	Connected	Disabled	Disabled
Network	Network (Home/Office)	Network (Home/Office)	Broadband Connection	Network (Home/Office)	Broadband Connection
Underlying Device	Ethernet/Coax				Broadband Connection (Ethernet/Coax)
Connection Type	Bridge	Hardware Ethernet Switch	Ethernet/Coax	Wireless 802.11n Access Point	PPPoE
MAC Address	xxxxxxxx	xxxxxxxx	xxxxx	xxxxxxx
IP Address	192.168.1.1		xxxxxxxx
Subnet Mask	255.255.255.0		255.255.255.0
Default Gateway			xxxxxxxxxx
DNS Server	71.252.0.12 68.237.161.12		71.252.0.12 71.242.0.12
IP Address Distribution	DHCP Server	Disabled	Disabled	DHCP Server
Service Name
User Name					verizonfios
Received Packets	4868847	4871206	7141831
Sent Packets	7180336	7352617	4750922
Received Bytes	702933251	771273405	69449815
Sent Bytes	4264679566	97944003	740958127
Receive Errors	0	0	0
Receive Drops	0	0	0
Time Span	19:08:29	19:08:29	19:08:29
Coax Channel		1150 MHz

Coax Connection Stats:	Go to LAN Coax Stats
HW Switch Ports Port Status PVID VLANs Action Port 1 Connected 100 Mbps Full-Duplex     Port 2 Disconnected     Port 3 Disconnected     Port 4 Connected 1000 Mbps Full-Duplex     Port 5 Connected 200 Mbps Full-Duplex

[fenix1792]

Do you know if the ECB2500c has a signal meter on its control panel?  I haven't had a chance to plug into it yet and snoop.

[fenix1792]

I called ActionTec support yesterday and didn't get much out of them.

FYI to all...

1.  You can view the MOCA signal strength in the control panel for the ECB2500c. You need to download the config software, flip the device into Config mode (physical switch), then renew an IP on the machine that is running the software and directly connected to it via an ethernet cable.  The advanced tab will show the signal strength.

BUT, this doesn't appear to work on my Windows 8.1 system running IE 11.  ActionTec support couldn't help that out.  The advanced tab basically goes blank, and I think it's due to my IE version.

2.  I blindly changed the channel on the Verizon router to 1500mhz, and did the same on the ActionTec device.  It was previously running over 1150mhz.  Things seem to be stable for about 18 hours now, which is way longer than it ever worked before.