03-10-2016 08:13 PM - edited 03-10-2016 08:19 PM
Fios Tech support has been unable to help (or even understand) my issue.
A few days ago, all of my devices behind a switch lost their IP addresses and internet connections. I figured the switch had died. So I bought a new one. TP-Link SG108, 5 port, unmanaged switch. Simple plug-and-play.
It didn't solve the problem, so TP Link suggested it was a faulty switch and sent me a new one. Still didn't fix anything. Verizon thought it was the router going bad, and sent me a new one. Still, nada.
Nothing changed on my setup, so I can only assume that the Actiontec received some kind of update that no longer was able to assign IP addresses to devices connected via switches.
Verizon told me to contact actiontec to see which ports I should open to solve the problem. I don't see how thats an issue. I have tested the SG180 on the other side of other switches and the devices all work perfectly, including the computer I'm on now.
Any thoughts or suggestions?
This is the 3rd time Fios has had me replace the Actiontec router and not solved the problem. I'm going on 5 days without my network working. Cable has also started freezing and dropping audio in the past week. Something definitely funky is going on, and Fios is not being straight about it. Too many people with the same issues.
I'm exploring other options. I used to love Fios, but its really starting to get to me.
What model ActionTec do you have and what area are you in?
I have a Quantum Gateway with a switch and have no issues.
Can't imagine why Verizon would made a change as such (not like the sell routers with ore ports or anything).
Plus this would impact people that use wireless bridges (I have a router that Iurned in to a bridge to cover a portion of my house).
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.