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Address for complaints plus escalation services

Address for complaints plus escalation services

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Contributor
Contributor
Posts: 3
Registered: ‎07-22-2019
Message 1 of 5
(504 Views)

Hi. I need to send written record of a disputed billing matter. Customer service does seem to release any mailing addresses or emails for complaints. They only give a telephone number. But I need written record because Verizon seems to have referred the matter to collections (despite assurance on May 31 that they wouldn't, and despite being told on May 13 that I owed no additional payments, and despite the reason that I cancelled to begin with was frustration because of repeated billing errors). I need a Verizon mailing address so that I can share certified copies with the credit agencies, CFPB, and consumer complaint group at the FCC. The way Verizon mishandled this also merits writing a FIOS executive. Who is the best rep for FIOS residential? Thank you!

4 REPLIES 4
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Gold Contributor VII
Gold Contributor VII
Posts: 4,882
Registered: ‎10-18-2016
Message 2 of 5
(476 Views)

http://www.headquartersinfo.com/verizon-headquarters-information/

 

Contact the FCC http://www.fcc.gov and use the complaint form and verizon will contact you.

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Contributor
Contributor
Posts: 3
Registered: ‎07-22-2019
Message 3 of 5
(472 Views)

Thank you! This is very useful. I find it baffling that there is no internal dispute portals. It is also annoying how telepohonre and chat reps seem not to have access to the other group’s notes. The amount of inconsistent and incorrect info is a problem.. 

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Moderator Moderator
Moderator
Posts: 9,529
Registered: ‎03-18-2013
Message 4 of 5
(470 Views)

We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

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Contributor
Contributor
Posts: 3
Registered: ‎07-22-2019
Message 5 of 5
(461 Views)

Thank you. 

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