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Address for equipment return

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Contributor
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Posts: 1
Registered: ‎07-02-2018

Address for equipment return

Message 1 of 9
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Hi,

 

Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.  Where do we ship FiOS internet equipment for return?

 

Thanks,

Ethan

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,893
Registered: ‎11-04-2008

Re: Address for equipment return

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I just read that if you take your equipment to a UPS store, they will take care of shipping it back.

Make sure you receive and save your tracking number.

So run don't walk, because if you have cancelled your service, the clok has started for returning your equipment.

Failure to return in a timely manner will result in you getting a bill for unreturned equipment.

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,859
Registered: ‎06-24-2018

Re: Address for equipment return

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https://www.verizon.com/support/consumer/equipmentreturn

 

You can also return at verizon wireless stores but they have to be corporate stores. Not auth retailers. 

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Gold Contributor VII
Gold Contributor VII
Posts: 5,091
Registered: ‎10-18-2016

Re: Address for equipment return

Message 3 of 9
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@mallove wrote:

Hi,

 

Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.  Where do we ship FiOS internet equipment for return?

 

Thanks,

Ethan


The return is supposed to be brought to a Fios Corporate store location. Not a Verizon wireless location. In my area Verizon wireless doesn’t even like taking Fios payments.

however they do have the address for Fios returns in my locale.

 

google FiOS Corporate store locations within your zip code.

do not return to a wireless location or you might not be able to return it properly.

 

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Contributor
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Posts: 1
Registered: ‎07-31-2019

Re: Address for equipment return

Message 4 of 9
(13,562 Views)

Where can I return my Verizon-Fios equipment to? I no longer have the service so I no longer have the order number that every website and phone tree asks of me and therefore I am on a dead end everytime. 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,893
Registered: ‎11-04-2008

Re: Address for equipment return

Message 5 of 9
(13,545 Views)

I just read that if you take your equipment to a UPS store, they will take care of shipping it back.

Make sure you receive and save your tracking number.

So run don't walk, because if you have cancelled your service, the clok has started for returning your equipment.

Failure to return in a timely manner will result in you getting a bill for unreturned equipment.

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

View solution in original post

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Contributor
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Posts: 1
Registered: ‎09-10-2020

Re: Address for equipment return

Message 6 of 9
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Verizon Fios - is making this about as difficult as possible.   Would like to return the equipment and not be charged but the links provided do not work - say return location not available.   Not too helpful - 

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Contributor
Contributor
Posts: 1
Registered: ‎09-14-2020

Re: Address for equipment return

Message 7 of 9
(362 Views)

I also have tried unsuccessfully to get a return label.  Link does not work on my account.  Calls to Verizon customer service also unsuccessful.  Keep getting told by recording new service being installed by new homeowners....could not get through to a live person....will bring to UPS store and hopefully will be able to help.  Very frustrating experience in just trying to return equipment 

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MVP MVP
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Posts: 1,680
Registered: ‎12-02-2012

Re: Address for equipment return

Message 8 of 9
(355 Views)

Folks, a few key points to help you:

 

  • This is a public forum.  Information posted here comes from other users and is not an official Verizon source.
  • This thread is over a year old.  Information may have changed since it was posted.
  • If you want up to date help, you've two options:
    • Start a new thread with your particulars, and other users may jump in to help.
    • Contact Verizon directly.  Their chat team may be responsive then their phone team.

 

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Moderator Moderator
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Registered: ‎07-06-2016

Re: Address for equipment return

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In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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